Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1357 reviews
(1,357 customer reviews)to a friend
Rated 1 out of 5 stars
Worse Customer Service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the original appt had to be rescheduled and the tech who I think is a contractor gave me his direct # and told me to call him to reschedule. We've talked several times. He was supposed to be here last Saturday and never heard from him. I've probably called Best Buy 5 times and get passed around. Someone needs to call me immediately and schedule someone to come out and do this consult job ASAP.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this. I'm sorry to hear about the poor experience in getting this appointment completed and getting ahold of us to do so. We'd recommend connecting with your local Best Buy store to get this appointment going as it's been difficult to get ahold of us. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 2 out of 5 stars
A liitle much for speaker installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged $100 per speaker installation even tho it was already pre-wired. The installer didn't even want to setup my receiver for optimal sound.
I would recommend this to a friendRated 1 out of 5 stars
Not a great experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not have a great experience with the mounting of our television above the fireplace. However, I want to be clear that it was not geek squad that installed it. It was a company that Best Buy contracted out to do the work. To Best Buy’s credit, they immediately took action when we called them and they sent someone else the same day who was able to correct the issues.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to inform us of this experience. I'm sorry to hear that the original appointment didn't go very well. I'm thrilled to hear that you were able to get immediate help to fix the problem. We hope to give you better, end to end, service next time! Please let us know if there's anything else we can help out with.
Rated 1 out of 5 stars
Second party was sent to the job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed with Best Buy my service was not performed I'm still waiting for my wires to be put in the wall. I paid for this service. They sent 2nd party contractor. Who were able to perform this service. Best never called to check if the job was completed. I will be visiting the Greek Squad at a store location.
No, I would not recommend this to a friendRated 1 out of 5 stars
I wish I could divide this in two reviews.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review applies to the first appointment. They were awful. Told us they couldn’t drill a hole for the cord because only one team at their store had the right saw! Second appointment I would give five stars to. They knew what they were doing and said the first team didn’t need a special saw. They were much better and I got their names so I can ask for them if I need the Geek Squad again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your most recent experiences. While we're happy to hear your second appointment went better than the first, we don't think there should have been a second appointment needed. We apologize for your having to contend with the inconvenience as well as the attitude of the first screw. It is our hope that your next experience with us has much in common with the second installation than the first.
Rated 2 out of 5 stars
MOUNTING A LITTLE OFF
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE TECH THAT PUT IT UP WAS AS NICE AS CAN BE, BUT ITS A LITTLE OFF CENTER AND MOUNT SHOULD HAVE BEEN DOWN ABOUT A 1/2 LOWER
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for leaving your review. It sounds like you have a lovely home, and we can understand wanting to make sure everything looks perfect. Our Agent should have checked to ensure the TV was where you wanted it before completing the installation. We apologize if this was not the case. Unless it wasn't safe or secure to install in the exact spot you were hoping, we may be able to help get this re-mounted for you. For assistance, please call us at (800) GEEKSQUAD or (800) 433-5778.
Rated 2 out of 5 stars
It was mounted correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted correctly, wired wrong. I had to have our cable company come in and fix the wiring issue.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to bring this to our attention. We absolutely understand the excitement surrounded by getting a new TV, however, we regret to hear that the cable company needed to make a visit before you were fully operational. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
Great Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team worked fast and smart, no mistakes and very knowledgeable about the needs and placement.
I would recommend this to a friendRated 1 out of 5 stars
Awful Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1) They did not show up the first time, We were home waiting for them. 2)There are items they installed that do not work. I have tried to contact them back but they do not respond.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .It sounds like you’d like to get this taken care of right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Great Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were on time. Surprisingly quick and minimal to no mess. The techs were very knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Hidden Wiring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris Hardin, Agent 98503, did a great job hiding all of the wiring that goes with my Smart TV
I would recommend this to a friendRated 1 out of 5 stars
Annoyed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted the tv upside down. Took over 3 weeks to figure it out. Also fell off the wall during installation. Lucky it landed on the dog. So the tv was ok. Found it odd they had to cut a hole out of my ceilingto bring the tv in. However its nice for additional light now. They will be back in 6 weeks to replace the dog and roof.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was excellent in their evaluation, knowledgeable, professional , kind and honest
I would recommend this to a friendRated 1 out of 5 stars
Very disapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They where not able to install my tv. Told me that since my fireplace was not even it would take a lot of work and needed to get somebody else or pick a diferent spot in the house to install, please don`t get me wrong, your installer where very honest, still i did show a picture of my fireplace to the sales person and told me that we would have no trouble.
No, I would not recommend this to a friendRated 5 out of 5 stars
Hello...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not even sure what this is...but if we got it from Best Buy...it's gotta be good! ;)
I would recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians talked me into not using the new mount that I had purchased so they could just use the old one. I’m very disappointed that I let them talk me into it. I wanted the new mount so I would be able to pull the tv away from the wall. They also didn’t center the tv on the wall.
No, I would not recommend this to a friendRated 1 out of 5 stars
ok service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, though they were great for a regular wall, mounting it above the fireplace was a challenge for them. A number of them came by and declined to install it. Pretty frustrating! Best buy did compensate me $100 for this inconvenience, so i felt a bit better but it was definitely frustrating!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Mounted too low so had to be remounted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was terrible. First day in our newly built home & one of the guys hit our foyer wall with his ladder causing an indent. Still waiting for a call on this from his manager for almost a month. They also mounted it too low & had to be remounted so have to touch up all the holes.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No way to justify the charge for this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wall above my modular gas fireplace is drywall over properly located studs. power and video outlets were already installed and their was no significant effort added by this being "over a fireplace". Aside from the use of a small stepladder to mark and drill the mountng holes, it was not any different than any wall mounting.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello JoeTN – Thank you very much for your feedback about the pricing on your above-fireplace television mounting. In many cases mounting above a fireplace involves significant extra work or preparation, and that’s why we charge a bit more for the service. I appreciate you sharing your perspective on his, and hope that you’ll continue to sue Geek Squad in the future.
Rated 1 out of 5 stars
Third Party installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't see a reason to add this service is just a extra charge. Not happy with the installation. I could've done a better job but when you invest a lot of money on a TV you want to have it PROFESSIONAL installed, you'll think!! Not worse it.
No, I would not recommend this to a friend