Customer Ratings & Reviews

Everything about this computer feels cheap. I bought this to replace my Asus G14 that died. They used the cheapest plastic possible. And taking it apart? Good luck. Theres a small panel inbetween the hinges thag never goes on the same after you take it off. This is apparently a common issue for this computer. Wouldnt recognize the 2tb drive i put in even though manufatuer specs say up to 2tb (yes its formatted properly). Honestly spend the extra cash to buy something nicer. This will work ok since im only using it for my golf simulator. (I also work in IT and have seen many computers in my day).

Ran hot, charger port broke after unplugging and needed replaced after 9months. Considered physical damage and wanted 1k to replace motherboard from over heating and charging port. Waste of money.

Mostly good for light gaming and work Wouldn’t recommend if you plan on using it as an actual gaming computer

I had my needs and this temporary fix was not for me

bought 2 of these for my sons for christmas, both of them have cracks that have appeared throughout the housing and seems to be getting worse as time goes. neither best buy or MSI would give me a refund or replacement even though my son got it for xmas on the 25th and i bought it on the 16th, my warranty was over by 8 days and they refused to work with me. Terrible product and companies that don't stand behind their products.

Its ok.. not too bad for its price. Doing more research now and definitely.could do better but its not bad f9rnwhat its worth.

Good for the price. The best buy guy that sold me mine was very helpful.

The specs are decent on this laptop, and it works well for most of my limited needs. However, the build quality is suspect at best. And the warranty is effectively worthless when something goes wrong with it. I have had my MSI laptop for about a week. The built-in display has already fizzled out so I can only use the laptop when it's connected to an external display. So much for portability, now I'm stuck sitting at my desk again. I went through MSI help chat and they asked a couple questions before telling me to RMA the laptop and get it repaired. I filled out the RMA form, where I learned they don't send the shipping labels and proper shipping boxes -- that's all on the customer to sort out and pay for on a warrantied device. Further review of the RMA process showed dozens and dozens of people who paid to ship their devices to MSI only to be told there was extensive damage to the computer that was not detailed in the RMA request. They want you to either pay for costly repair services that sometimes overshadow the cost of buying a new laptop completely, or ship it back to you still broken. It's more cost effective to handle your own warranty repairs. But your smartest decision would be to pass by MSI and go with another manufacturer. If you need something for gaming, try Dell. If you don't care about gaming at all, switch to Mac.

I think it’s on ok computer, but not as fast as my other MSI .

Everything is great except, it took 3 hours to do windows updates.

Performance wise still lagging. Could have great speed.

Poorly built. Overheats with poor cooling. 1 cheap fan for cooling

it’s alright not to bad not to great, used it 2 times and it stopped charging

Took over a week to have it ready for pickup at the store

I used my full first paycheck to buy this thinking it was a good deal because of the graphic cards but the computer has only given issues with WiFi and even basic games like league of legends. 1/10 not happy with it and it’s a lot of money to just throw away.

The computer is good. I like the refresh rate but it is a little heavy IMO

I returned this only because it overheats quickly within about 30mins playing games

Runs really slow for basic small games! Not at all what i expected. Good for basic use only no games!

Stopped working after a month. Went through troubleshooting on the phone with MSI which failed to fix the issue. They then asked me to mail it in for warranty. Once they received it, I was sent a quote for nearly the full cost I paid for the device and also got a notice that they are refusing to cover under warranty.

Didn’t even last 2 months. allow me to play my games and glitches and also, for some reason it keeps disconnecting from the Wi-Fi, which I don’t know why when everything works perfectly fine with the Wi-Fi with this laptop keep disconnecting from the Wi-Fi and not letting me play any of my games at all.