Customer Ratings & Reviews

It came out cheaper to do the membership and it covered the iPhones we bought... glad I bought this membership, it will give us more discounts on all our appliance purchases as well as future apple purchase...would gladly recommend this to others who are thinking of getting an IPHONE because it covers the apple care and is cheaper

The membership is really good. The only problem I have is whenever you try to prize match for something that is still that is sold on Best Buy‘s website customer service over the phone cannot help you. You have to go to the store cause they look at their website and they can’t see what you see so I don’t know what’s up with that but otherwise, if you didn’t have to run to the store every time your prize match it would be better.

My new GE refrigerator is wonderful. The design and structure exceeded those of other similar models from different manufacturers. I love the third drawer feature as well as the filtered water pitcher. I would highly recommend it.

What I like? It is so quiet, you don't even know it's on. It dries very well if you use the button that says, 'extra dry.' My dishes come out very clean using the 60 minute cycle.

The membership has definitely been worth it for our household. Within the last few months alone, we purchased a refrigerator, washer and dryer, and a TV, so the member pricing, delivery benefits, and extended return window came in handy. The process was smooth overall, and having everything connected under one membership made larger purchases feel a lot easier and more organized. If you shop at Best Buy more than occasionally, I can definitely see the value in it.

It is ok, but staff is not well informed about it, just to sell it they provide some information. We got a ‘welcome gift’ with plus membership related to a canvas bag printed by Shutterfly, I was very exited to get it, it was impossible , never got the email with code, after several attempts following instructions. So, we went ahead to store at the Fountains -like it says to do so- and asked for help… NON of staff members new anything about membership plus at all, easily they wrote me a phone number to deal with, I though ‘NO Thank You, I will rather buy a canvas bag on my own without this hassle, so I dropped the idea of the free canvas bag, it was disappointing, I think there’s nothing good to offer something to others and not honor the word. Better not to offer anything. I just hope we don’t get to need one of the ‘help’ payed in the membership for something really important.

I wasn’t sure if the My Best Buy Plus membership would be worth it at first, but after using it for a few months, I can say it actually pays off if you shop here regularly. The member pricing and occasional exclusive deals made a difference, especially on electronics I was already planning to buy. Free shipping was also a nice bonus since I didn’t have to think twice about small orders. It’s probably not for everyone, but if you buy tech more than a couple times a year, it makes sense.

If you buy tech frequently, the My Best Buy Plus membership is a no-brainer. The biggest selling point for me is the 60-day return window (up from the standard 15 days). It takes the pressure off—you actually have two full months to make sure a new monitor or peripheral works for your setup. ​Beyond the returns, the member-only pricing often pays for the membership fee in just one or two big purchases. Plus, the free 2-day shipping is reliable and fast. If you're tired of rushing to return things within two weeks, this is the best $50 you’ll spend this year.

Overall not a bad plan, if you purchase a lot of tech through Best Buy. Personally Best buy is where I always look and check 1st, the fact I have close by helps too, but honestly the exclusive deals and savings that go with membership make it well worth the $50, imho. Only thing, My membership got tacked onto a purchase I had made by a floor Rep, then forgotten all about (or overlooked or unaware during purchase tbh, still not sure which, probably both) and when it auto renewed a year later at exactly 12a 0 dark 0 from Denver Colorado, my bank immediately flagged it as unauthorized, all while I slept. Not recognizing it before coffee I confirmed the rejection, and the transaction became completely mucked up..So, I let it rest for awhile, b and never renewed even after finally realizing what it was, dug through my history and confirmed that I guess I did pay for it last year . Again, The plan itself is probably worth it you shop here a lot, but they should really send out reminders, bells and whistles, etc well in advance and change the auto-renew from 1 sec past midnight, as it comes off as trying to "slip one by" both the customer and obv the bank, too. I think in the end I didn't like the way it went down, the lack of transparency, and the fact it was apparently a sales comiss "tag-on" tb with. If they changed these practices, I'd probably sign back up and recommend more, but tbh, it left w a weird a taste, so just haven't.. I may reconsider if they offered again and posted frequent transparent reminders and alerts to our account and esp emails that I still get flooded with.. Subscriptions these days seem to count on ppl not exactly knowing they have subscriptions. Can you imagine making money creating simple apps off the fact ppl can't even keep track of their own subs and memberships bc we're so inundated?! The transparent Co's get my cont'd business. The "slip one by" Co's do not. Imo, a personal rule that wld serve others well too, and remind Co's integrity still matters if you want our business.. Again, I'd still "highly recommend" the My Best Buy Membership to techy friends & fam, especially protections that come with it..but then immediately warn them about the auto-renew process.

The price drop feature alone paid for the program. Buy without worry, add a price drop alert in the Best Buy app, and receive the difference. Great for buying big ticket items while they’re in stock prior to it going on sale.

Sales agent was excellent and helpful. Made appointment with Geek department for assistance in converting data from old iPad to new iPad. Can’t say enough about the young man who helped me. Very patient and helpful. Love my new iPad. Still learning how to use all the features.

Good deals in a time every thing expensive. I would recommend if you purchase from best buy often.

It's good at the price now. I was wouldn't buy it at $50 because you don't get much for it. Now member deals, 60 day returns and 60 day price matching is more affordable.

I recently visited Best Buy and had a solid experience overall. The store was well-organized, and I was able to find electronics and accessories without much hassle. The staff was helpful and knowledgeable, offering advice on the latest laptops and TVs. Checkout was smooth, and the store had a wide range of products in stock. Pros: Friendly, knowledgeable staff Clean, organized store layout Good selection and availability of products Cons: Some prices were slightly higher than online options Limited in-store promotions Overall, I would rate my experience 4 out of 5 stars.

This year I purchased the Samsung Galaxy Z Fold 6 and a PlayStation 5 from Best Buy. Here’s my experience: Samsung Galaxy Z Fold 6: I’ve been thrilled with my purchase. The foldable design is innovative and adds a lot of versatility to my daily use. The screen quality is exceptional, making it perfect for both work and entertainment. However, the battery life could be better, especially with heavy usage. Overall, I’m very satisfied with the product. PlayStation 5: The PlayStation 5 has been a game-changer for my gaming experience. The graphics are stunning, and the load times are incredibly fast. The only downside is that it can be a bit bulky, but that’s a minor issue compared to the overall performance. Customer Service: Both purchases were smooth, and the staff at Best Buy were helpful in answering my questions and ensuring I had everything I needed. Overall, I’m very pleased with my purchases from Best Buy and would highly recommend them!

Extended return window on many products. * 24/7 Geek Squad technical support. * Discounts on repairs and some services. * Can be worthwhile if you buy multiple expensive electronics each year or frequently use Geek Squad.

I’ve had the My Best Buy Plus yearly membership for a while now, and it’s been really worth it for me. The free 2-day shipping with no minimum purchase is a huge time-saver-I get my orders fast without having to worry about extra shipping fees. I also like the exclusive member prices and deals on tons of products; I’ve saved a good bit on tech and accessories that way. Another big plus is the extended 60-day return window on most items, which gives me extra peace of mind if I change my mind or something doesn’t work out. Plus, having early access to sales and special events makes it easier to grab popular items before they sell out. For $49.99 a year, it feels like a solid value if you shop at Best Buy regularly. Just keep in mind the 2-day shipping isn’t available everywhere, but it’s worked well for me. Overall, I’d recommend it if you want faster shipping, better deals, and more flexible returns.

I love my Best Buy Plus membership! One of my favorite perks is the price protection. If something I buy goes on sale during the eligible price match window, I can request a price match and get the difference back. It has saved me money more than once!

The My Best Buy Plus™ membership has genuinely reshaped how I shop at Best Buy. With exclusive member pricing, I feel assured that I’m always making smart financial choices. The savings build up over time, turning each purchase into not just a transaction, but an investment in long-term value. 1. Peace of Mind with Support & Protection What truly sets this membership apart is the unlimited Geek Squad support and dependable product protection. Knowing that my devices and appliances are covered by expert care gives me a sense of calm. It allows me to enjoy technology for work, family, and life, without the stress of unexpected setbacks. 3. A Human-Centered Experience This program goes beyond discounts, it feels like Best Buy is creating a partnership with its members. The thoughtful perks, easy access to services, and customer-first approach make me feel supported long after a purchase. It’s a proactive, humanized way of delivering service that adds real meaning to membership. 4. Progressive & Forward-Thinking What I admire most is how forward-looking this membership feels. It’s not just about saving money today. It’s about building confidence for tomorrow. With smarter pricing, dependable support, and a focus on long-term relationships, Best Buy proves that they are listening to what customers need in a fast-changing world. Last but not least: To me, the My Best Buy Plus™ membership represents more than just perks, it’s about confidence, convenience, and care all in one. Every purchase feels protected, every service feels accessible, and every dollar feels well spent. I would recommend it to anyone who values savings, trust, and a brand that stands beside its customers, not just at the register, but throughout their journey.

The extended return policy really helped me out. Purchased the wrong ipad keyboard by accident. I forgot to return it for a while. The extended allowed time for the return saved me from having a $200.00 paper weight.