Customer Ratings & Reviews

Time will tell how valuable this membership truly is, but so far I have managed to save almost as much as the membership cost (and we aren’t frequent tech buyers)

The person at Best Buy was very nice. He helped me pick out a TV. I inquired about a sound bar of which he had limited knowledge on and he invited another associate to help explain it to me. I really appreciated his honesty and knowledge. Both were very kind thank you.

I did enjoy this membership! I wish I had used it more but I believe I bought all I needed! I know I had a dash cam installed twice on two different cars! It was a really good buy!

[Employee of bestbuy] 60 days to price match is very valuable! Member deals aee great too

I have not used any of the benefits yet but I am sure result will work out well.

Membership saved me money right away and I get special deals and discounts on items I actually want to purchase. I’ve been a long time fan of the six-twelve-eighteen months same as cash payment option with the BB credit card. That was often the only way I could afford electronics for my kids. With membership benefits on top of that, it’s a total win-win. I do not hesitate to support Best Buy as a company. They are still an actual store you can go to and have in person customer support. Not to mention they provide jobs in the community. I am not affiliated with BB in any way other than being a customer for many years. This membership is well worth the money and you should get it!!

We had a great experience purchasing and setting up my Apple Watch. The sales person went above and beyond setting my new watch up as well as explaining what he was doing and why. He also gave me a basic tutorial on the basics while showing me on my new watch. His assistance made it much easier for me rather than trying to set the watch up myself.

Customer service still exist i enjoy spending my hard earn dollar in stores that still value there Customers. Best buy have all the top brands and a good prices. I kind of wish they sold groceries.

The plus membership was affordable. Plus I was able to save money on the purchase of an apple mac air. I would recommend this plan especially when purchasing a products over $500.

I’ve enjoy the Best Buy Membership, it protects every item you purchase in store or online, definitely recommend !

I took advantage of the geek Schumer AMAZING the fact that it’s for a year great

Only used it once but I got a 15 dollar reward already. Plus longer return times

I LOVE it. But the system needs better SECURITY because my account keeps trying to get hacked!

I was very happy about this. It makes purchasing fun because there are always extra discounts for members. Plus I do like the extra return time you are given in case I have any issues. I see the value in having the membership and will continue to have it yearly.

I have already benefited from the extended 60-day return policy that accompanies the Plus membership. It's a small (annual membership) investment that could have an excellent ROI depending upon what you typically purchase in a year.

So far so good. I do frequently got to Best Buy and if I can save more that is a real “plus” in have the membership. So far I can see why keeping it is a good thing for me! And the price is good as well.

Saved me $50 on initial purchase. Paid for itself!

Part of the reason I signed up for the plus membership was for the 60 day price match benefit where after you purchase an item, if the price drops any time in the 60 days after purchase you can get a refund/credit for the amount. I purchased a Sonos Beam recently and a few weeks after it was purchased the price dropped from $499.00 to $399.99. I went in to get a price match and they went ahead with it and ended up having to process the price match as a return since the system wasn't working for them and didn't want to issue a refund. I originally used a $165.00 rewards certificate on the purchase and was never told this was an issue with the price match. They ended up processing a return on the original purchase and then "charging" me for the new sale price. I owed $71.14 since the original purchase price minus the $165 certificate was less than the price match amount, and the in store manager told me the $165.00 rewards certificate amount would be reissued to me to account for the price match and that I should receive an email with the new rewards certificate to activate. I waited days, about a week, and then messaged a live chat agent who checked my account and assured me that the rewards certificate would be reissued within 15 days of the price match date. Past 15 days and I still had no notification or sign that the rewards certificate was reissued. I spoke to a live agent online again and they told me to go back to the store for assistance. I returned to the store and spoke to the same manager. He seemed confused and didn't seem to remember the original transaction for the price match, didn't seem sure of what to do, went away to talk to discuss with someone and came back after about 5 minutes and told me pretty much the opposite of what I was told originally. He said that they would need to refund the $71.14 to me somehow and that I wouldn't receive the rewards certificate and didn't really explain why. I was confused so I asked why I was being told this when it's the opposite of what I was originally told when I priced matched the item. He pretty much said that they shouldn't have done what they did originally, and that it was a mistake, even though he was the person that originally helped me and processed the price match, did and that the $71.14 should be refunded/credited so I would essentially be back where I started. So in the end, no price match, no benefit at all to having the plus membership 60 day price match feature. I can understand having a specific policy that says they can't do a price match if you got a certain amount of of the original purchase by using a discount or rewards certificate, but that was never originally stated. They just reversed the price match and said "oopsie". It was Best Buy's mistake and I was almost treated like I was in the wrong somehow. If you made a mistake don't make the customer pay for it when you originally told them it was going to be price matched.

The membership has definitely been helpful and appreciated. I feel it's a great advantage and a big benefit with purchases and returns. So I definitely have let friends know about it.

I was told by the sales associate that the Dyson Airwrap goes on sale so frequently (every 1-1/2 to 2 months for up to $200 off, he said) that it was due to go on sale again soon and that I should buy the membership so I’d be eligible for the adjustment. I check every other day, and it hasn’t gone on sale, and the 2 month deadline is coming up. Very disappointed and feeling ripped off. The membership might be of use to others, but it hasn’t been for me yet.