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Customer reviews

Rating 4.2 out of 5 stars with 40782 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 40,782 reviews
  • Rated 5 out of 5 stars

    Worth having for frequent shoppers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s worth having for people who order frequently online. You get free 2 day shipping which is always helpful and there are rewards for your purchases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not sure all offerings, did help in price matching

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TBD Recommendation would be based on need of individual before recommendation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and the store is very helpful. The people are very friendly and were very atentive to what I needed to acomplish. I am very thankful for this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Useful Membership!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my best buy membership! The perks are insane! I couldn’t imagine a better deal to get!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely needed to insure your investment is protected. My daughters have broken so many electronics over the years. I never bought the coverage until now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good membership to purchase initally, because it basically paid for itself with the introductory award certificate I received. I've made two major purchases in the the first 2 months, so time till tell. My only reason for a 4 stars is that is really hard to reach anyone via phone support, some have been good and others not so good. My first presale support was great, then the next several times I had long hold times and had difficutly understanding the representatives. You cannot reach anyone at your local stores anymore. We'll see how this year goes with Best Buy support if I will continues. I dislike that fact that I am unable to reach the people at the store I worked with on my purchases by phone. I have to keep going back to the store to resolve questions I have in regard to my most recent purchases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy memberships

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a Best Buy member has been a great experience. The exclusive deals and member-only discounts have already saved me money on several purchases. I also appreciate the extended return window and added protection options it gives me peace of mind with my electronics. The rewards points add up quickly, and the overall convenience makes the membership feel well worth it. I’m glad I signed up and definitely recommend it to frequent shoppers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great membership! The perks and savings are definitely worth it. Shopping is easier, the benefits are useful, and the overall experience has been fantastic. Highly recommend My Best Buy Plus!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BBP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you got plenty of items you plan on scoring for the year, then its' a great purchase. Lots of benefits and surprise deals/offers. The ability to price match after 60 days is the win on more expensive items. It will pay for itself. The only negative (and probably have to wait for a class action to make it right), There was one offer, (I still have all the chat scripts and records for) that Best Buy didn't honor. After many supposedly successful and all failed attempts from staff to resolve my problem on a 50 BB certifice for purchasing 150 worth of select games on a Besbt Buy Plus member offer. This was sent up to the credit dept who claimed I have to separate member profiles... In the end still no fix from best buy...just a loop through chat memebrs and the others...wheres my certificate still BB?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it is what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is interestingi got it for thr 60 day returnwindow incase i didn't like my laptopor had buyers remorse. Also, love the peace of mind of getting protection plans.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Value for Frequent Shoppers My Best Buy Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you shop at Best Buy more than a few times a year, the My Best Buy Plus™ membership at $49.99 annually offers a compelling mix of convenience and savings. Key Benefits: Free 2-Day Shipping: No minimum purchase required, which is great for grabbing tech essentials quickly. Extended 60-Day Returns: Gives you more flexibility and peace of mind, especially for big-ticket items. Exclusive Member Pricing: Access to special deals and early sales events not available to non-members. Member-Only Events: Occasional access to product launches and limited-time offers. Who It’s Best For: Regular Best Buy shoppers who want faster shipping and better return policies. Tech enthusiasts who like to stay ahead with early access to deals. Budget-conscious buyers looking to save on shipping and snag exclusive discounts. What It Doesn’t Include (Compared to Total Membership): No 24/7 Geek Squad tech support. No extended protection plans on purchases. No free installation services. Verdict: The My Best Buy Plus™ membership strikes a great balance between affordability and value. While it doesn’t include the premium perks of the Total tier, it’s a smart choice for shoppers who want better service and savings without the higher price tag. Rating: 4.5/5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Member Prices

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The member prices make this an easy choice for large purchases. I’ve seen several examples where you would still save over $100 after subtracting the cost of the membership from the deal amount.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My Best Buy Plus™ - Yearly Membership

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was under the impression from the sales person that this was given as a free promotion to receive a sale price on an item that was being purchased and cancel before I get charged the membership price. Why did I look at my receipt and noticed that I actually paid for that membership! I was livid, I called the customer service line and they was a big help but guess what? I'm stuck with this, just like some people who review this have stated, it's only a benefit if you are a frequent shopper of Best Buy. I am not sure if your employees benefit from this but fooling people into it is not a form of customer service.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, JPepper! We appreciate you sharing your experience with your My Best Buy Plus™ membership. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!

      For more information and support you are welcome to reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review". BBY-ExBrand_Totaltech

  • Rated 4 out of 5 stars

    It was not useful to me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a few purchases. So, I didn't use it enough

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy Plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if I'll use it but it's nice to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung s90h smart tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and perfroms as advertised. While we had to wait an additional week to receive the tv (we were told initially it was in stock) the tv arrived and we had no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Peace of Mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Plus, helps with certain products that I may need to return without any issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    motorola mobil phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Customer service the Associate was very helpful and made good suggestions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ..............

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good when it has the things that you need very seldom do I see things that I need so I guess it's all about the individual I have gotten a couple items that were very great deals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great benefits for frequent tech shoppers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy Plus is worth it for people who frequently buy tech products. I liked the extra benefits, especially the exclusive deals and additional support. The signup process was simple, and the overall experience has been good. For regular Best Buy customers, it can provide nice savings over time.

    I would recommend this to a friend