Customer Ratings & Reviews

Not sure about the value of this. I was told I was going to be reached if the price got lower and I have not heard anything back.

When you plan to buy a lot of computer and camera equipment then this membership holds great value that I wish I purchased sooner. The price match ensures that you are getting the best deal, and they stand by that. The discounts on products are worth the money at the time of purchase. If you shop here, then this is a must have.

Walked in, greeted at the door and asked if we needed help with anything, we said TV’s and they sent over a wonderful helper that knew his stuff, which was good because with all the new stuff and old stuff, we were pretty much lost. Long story short, we ended up with a perfect match of what we needed. Had Geek Squad install at home and again, it was perfect.

Its decent woth the perks only downside is the money back has a time limit for you to use it

I was hesitant but I ended up getting a $50 rewards points when purchasing due to a BB credit card offer. So effectively a free 1 year trial. I like the 60 day price matching, but other than that, I'm not sure if I will renew yet.

I am glad to be a plus member at best buy, and it was worth it already. I had to return one item I got in a bundle, and it was only possible thanks to my membership.

I’ve gotten good service and good value from my membership. I initially agreed to this membership to get a discount on one purchase. However, I’ve used it since then for several more. The chat support has been excellent and helped me with price matching and other discounts.

Great experience that was not expected! I salesman who help me I can’t remember his name but he he was super I was so excited about everything he was showing me and he was explaining how everything works and what went best he was very knowledgeable and can’t explain I thankful I am for his service I’m definitely stoping back in there to thanks him again. My new 85” television and sound system is awesome and I love it.

This is my first time having this membership. The employee who recommended it was very kind, so I figured why not try it out, still learning how to best utilize it.

Good to avoid unnecessary fees, and in case you need to make a new decision. I like that I only have to pay one fee to get the majority of my money back in case I made the wrong choice for a product that just isn’t working for me or isn’t right for me at the moment. That’s why I got it because I wanted to test out my new camera. I found that there’s a different camera that works for my needs and now I have the comfort and knowing that I’ve done enough testing to realize I could just return this one without hassle without unnecessary stocking fees.

I used all the time,I really grateful to have a good membresy

Not really sold on the value of this yet. Maybe I will be later, but I can't see any real value beyond my initial reason for purchasing this. (to extend the return window (scant 15 days) to return (the 2nd) a defective keyboard after a few days' illness prevented me from returning in a timely manner and went past the 15 day window. I look daily to see if the items that I am considering to purchase fall under the "Plus Membership deals"/discount pricing, but alas, the available items seem "limited"? I wish that I could be excited about this purchase, but at this juncture I feel as though the purchase should not have been "necessary" as the only option that allowed me to return a defective keyboard. I APPRECIATE that it was an option, I'm just not happy that it was the only option that management offered me and the membership has not "paid off" as of yet.

Membership is an opportunity to receive not only offers and discounts, but also to be up to date on every new item in household things and technology.

Unfortunately for me, a poorly trained BestBuy store sales representative convinced me to upgrade my standard membership to a plus membership. The experience could not have been more painful, frustrating and untimely a poor use of time and effort to try to resolve as the in store sales representative not only incorrectly duplicated my account but also loaded secondary incorrect contact data into the secondary duplicate account... which has led to a loss of access to my account, 3 failed mergers of my accounts, and 6-7 personal hours on hold with BB corporate and 11 separate online sessions with bots and staff to mostly NOT fix my account. Progress has been made but only due to be being proactive and persistent to fill the Best Buy generated errors and duplicates. There is also horrible coordination with Best Buy Credit with CitiBank.. with Best Buy telling me to fix their issues... as all of link connections, contact info, rewards points and rewards history all were wiped and needed to be recreated.. inclusive of BB needed to manually re-generate all my Rewards points and resolve my rewards BANKed points issues..... which was still OPEN. This should be a case study on what NOT to do when upgrading a 15+ BestBuy client to Plus..... and doing 100% wrong and then not only knowing how to fix it.. but, walking away from the responsibility of the errors and telling the customer to call corporate to figure it our myself. Truly disappointing. This is s true story... and I have not exaggerated any of the facts. This is an on-going mess. Upgrade at your own risk./

One of the best memberships ever, believe me I know a good thing when I see it.

It doesn’t grant you any real early access to any prerelease or preorders that come out. Although it gets you a minor discount on some (not all) items you’re looking to buy. So long as you buy all your video games from them, it might pay for itself in discounts acquired. Was hoping for exclusive early preorders for the Switch 2 or Pokemon card releases so it’s kind of a bummer there. Still worth it in my eyes so 3 stars.

I went in and purchased a shark rocket. I waited less than 5 min to be helped and I am very satisfied with the service. I wish that I could remember who the sales person was because I believe in credit where credit is due, however, it was a few weeks ago and I cannot remember. Previously, I purchased a top of the line LG washer and dryer with pedestals and I was very happy with both the purchase and the entire customer support team at Best Buy Warner Robins..Thanks Team for all your support!

I would recommend getting this because it has some nice perks. There are extra savings for members. Longer return window.

Great salesman with vast experience and technical knowledge to answer questions regarding the latest Sony flat screen TV.

The membership is a great option if you want access to exclusive deals, savings, and a wide variety of products. If you're someone who frequently shops at Best Buy, the savings and exclusive offers alone make it worthwhile. It provides a convenient and cost-effective way to stay updated with tech releases and secure the best prices. Overall, it's a solid choice for tech enthusiasts looking for good deals and reliable service.