Customer Ratings & Reviews

This was the most horrible experience I’ve had in years. I got a membership (and a Best Buy credit card) to get a discount on a Dacor refrigerator. While the discount was substantial, the refrigerator was never delivered. Three days before the scheduled delivery date, Best Buy called and told me the delivery window would be from 7 a.m. to 7 p.m. that day, but most likely in the morning. They also said I would receive an email from the delivery crew with more details one day before the delivery. One day before the delivery, I kept checking my email, but nothing came. Then, on the actual delivery day, I discovered an email that had been sent two days earlier. It said I had a scheduled delivery appointment — but also said the appointment was not scheduled and that I needed to schedule it. Yes, two completely contradictory statements in the same email! The email included a link to schedule the appointment. I clicked it and found the earliest available date was three weeks out. No mention of a canceled delivery — nothing. I went to Best Buy, and the associates politely explained that this is a custom-built refrigerator and Dacor had not yet manufactured it. I was told I had to reschedule the delivery in three weeks. Fine — I did that and waited again. About a week before the new delivery date, I got a call saying they could deliver it four days earlier. Unfortunately, I was out of town and asked to keep the original appointment. Three days before the appointment, I got another call from Best Buy confirming the same 7 a.m. to 7 p.m. window, most likely in the morning, and that I’d get another email from the delivery crew one day prior. This time, the email did arrive — but it was the same confusing message as before: it confirmed the appointment and simultaneously said the appointment wasn’t scheduled and needed to be scheduled. The link in the email once again only allowed me to reschedule the delivery for three weeks later. I drove to Best Buy again. They told me, once more, that the refrigerator hadn’t been made by Dacor, and there was nothing Best Buy could do. While I was still driving, I received another email stating that the refrigerator was out of stock and would not be delivered that day. At that point, I canceled the order, canceled the membership, and I won’t be returning to Best Buy for a very long time — if ever. I have to say, that we needed the new refrigerator because the old one died, so all that time we had to live without a refirerator.

Real value membership can save money on purchases electronics

Radel and Abel were very professional, friendly, and efficient when they delivered my purchases. They were just as good when they came back to repair my damaged refrigerator. Radel suggested replacing the damaged refrigerator door instead of replacing the entire refrigerator, which was a much easier, safer, and faster way to take care of the problem. I was very impressed with them.

Frankly, the extended return window is wprth it in and of itself (say what you will about the default Best Buy return window). If you can find a product that is discounted enough by the membership to significantly cover the membership, it's a no brainer. Wouldn't purchase it otherwise though.

Awesome membership and really does not cost a lot. I actually quite enjoy getting all updates and reminders of upcoming sales. Found super discounts thanks to my membership. Love it!!

I love Best Buy and there credit card is awesome!! You can even have them charge your credit card if you don’t have it on your person.

Always reasonable always able to help. Thank you! Please find a way to see the card in my Citibank account. It would make payment easy to remember and easy to pay.

I was able to purchase my new sport watch with the membership. It was a great sale. I have used it for other purchases. Great deal!

Excellent benefits and savings—highly recommend!" "Fast shipping and member deals make it worthwhile!" "Loyalty pays off with great Plus membership perks!" "Best Buy Plus adds real value to every purchase!" "Exclusive offers and service make it a smart buy!"

Good value for the benefits if you make regular purchases or at least one or two moderate to substantial purchases per year. Particularly good value when a reward or incentive is offered to join.

The customer service I received was very informative and very pleasant and answered all my questions.

This is a great program, especially when you can get refunds after the fact if another vendor runs a lower price on the item you purchased. To me, it’s a no-brainer.

the membership is worth every penny. the extra customer service is worth it alone

It was my first time trying Best Buy plus member I really enjoy it. It benefits good.

This membership is good to have as it adds more satisfaction for the products you buy

Best Buy has never let me down literally top notch service.

I was able to get $100 off a previous purchase that I made. It was a seamless process

I chose this version of the my Best Buy membership because it’s cheaper and I like having longer options on the Best Buy protection.

This membership is actually beneficial for me. I don’t go to Best Buy often but when I do I receive good savings. I’ve also received cash back and discounts that I wouldn’t be able to get otherwise. It works out for me-

Nice savings on a lot of items. No hassle. Definitely recommend to get