Customer Ratings & Reviews

Bought our television on line and had it delivered and installed. The installation people were on time they explained everything that was being done. They cleaned up after themselves. They were prompt and courteous. They made sure everything was in working order and answered all our questions. Also the online ordering was easy no lines

So my first question about the program was "is it worth it?" Then answer is yes, it is. As much as I purchase from BB, the program has paid for itself in 6 or 7 months. The best part of the plan is the extended return policy. Had I not had the membership, a recent purchase of a graphics card would have been a 150 dollar brick since it took 2 weeks to determine the underlying issue that caused the return. The computer was the issue, but BB folks didn't mind as long as the item was in the original box with all items intact. So, 1 return saved me that cost. Overall, the program does pay for itself if you make regular or higher priced items. A bunch of small purchases could also add up to create your value. Your mileage may vary, but for the price, I've found it to be a great membership to have.

This pays for itself and saves you money! I was skeptical but it really does.

I haven’t used the membership yet. The store was great and the delivery guys fabulous Unable to call the store is absolutely ridiculous

Good membership, cashier was very knowledgeable! I recommended it

Love Apple products with great appreciation for solid quality

I was having trouble getting an online order completed so I went to the store to complete my order. I received excellent help from the leadership team as they reached out to banking company to correct their internal issues. Total process took about 20 minutes to fix but the leadership team member knew what to do, who to call with the banking company and helped to complete my online order which I received at my home address in less than a week.

Long story short, Customer Service is Untrustworthy. An online Best Buy agent helped me through the process of purchasing a BestBuy Membership and a product I was looking to purchase. The online agent told me if I purchased the membership the benefits would apply to the product I wanted to purchase. The online agent was also able to offer a sale price on the product! I would just have to purchase the product at full price online, then go to a physical store to receive a refund for the sale cost difference. I repeated the promises made by the agent to make sure we had a full understanding of the sales promise/deal. I completed the online order details with the agent for purchase and shipping details. Awesome experience so far! It was all a lie, the BestBuy agent tricked me into a deal. I go to the physical store, presented my case id #, and they informed me they would not refund me the difference. I was informed that any promises or sales made online are at the discretion of the store to uphold. Physical stores do not have to uphold promises from the online store. I call back to Best Buy online support, presented my case id #. I was informed that of course Best Buy will keeps its promise and I should go back to the physical store to prove the refund offer. Again, the physical store does not have to keep the promise even if I had evidence sent to me from an online agent. I called back to Best Buy for assistance, gave my case id # and after bouncing between agents for an hour, I was eventually “escalated”. I was informed BestBuy will of course keeps its promise and refund the difference. Please allow 3 days and BestBuy will follow up, if I don’t hear from anyone I should call back. Also if I purchase a membership, I was told the benefits don’t apply until the next day… No one reached out so I called back again, presented my case id #, bounced around agents for 45mins and was again “escalated”. I was informed again the refund promise would be upheld, please wait 3 days for someone to follow up but callback if I don’t hear from anyone. I asked if the membership benefits could be applied to the product, the agent said yes of course the benefits should apply immediately as there is no wait period; the agent was working on correcting that then the call disconnected… A week passes, no one reached out again. I call back, present my case id # and get bounced around agents for 45min. Then I get to the first agent to make an offer… they would offer half of the original refund promise but as a gift card. I declined this offer but stated I could accept the full amount as a gift card. The agent stated this would not be possible and disconnected the call. I called back again. Presented my case id # to eventually be informed that nothing could be done… although an online agent made a sales promise, BestBuy could not fulfill the promises. I would not receive the refund for the sales price that was promised. Any offer for a gift card option was no longer possible. And the product would not qualify under BestBuy membership benefits. I was sent back to the store and made hours of phone call with agents trying to get BestBuy to be consistent and truthful with its promises to its customers; why is it so hard to fulfill a promise and why make the customer go through hoops and be led off just to be told nothing could be done. Not a single offer for my dissatisfaction or inconvenience. Only that the agent could assist me with returning the product. Although the BestBuy agents are seemingly helpful, it seems nothing they say is a true promise and should not be trusted. Not to mention, the product was shipped to the wrong location!!! A different location than the email I received from an BestBuy agent confirming my requested shipping address. I’d save the money on purchasing this membership. You can find most, if not similar products, cheaper elsewhere. I only shopped with BestBuy for its customer service, I find this is not a reason to shop with BestBuy anymore.

The tv quality is very good, love the sound of it, the grafics. The delivery team was great very friendly.

It’s a great buy especially if you’re not 100% certain the item will fit your needs. The 60 no risk return period alone is worth the piece of mind on a large purchase.

This membership is a great assess. You are able to get a longer time to bring the item back if it is not properly working I think it’s a good thing to have. Best alway good to shop at have good products and prices and specials

I only got this as there was a promotion to get $40 rewards on something I was buying anyway - Plus level was $50 so I figured it get at least $10 within the year. 60 day returns is nice, though only as the normal 15 day return period is ridiculous. The Member Only sales have been mid so far.

I love it . It is exactly what I needed and at a reasonable price

Joining this membership was one of the smartest decisions I’ve made this year. From the moment I signed up, I felt the difference: real savings with member pricing, immediate access to Geek Squad support anytime I needed it, and built-in protection plans that removed all the stress from buying new tech. What I really love is how simple and seamless everything has been — no long waits, no fine print, just reliable service and real peace of mind. I’ve already recommended it to my family, and it feels good knowing I’m covered every time I shop. If you value security, savings, and support, this is honestly a no-brainer.

I appreciate my Best Buy Plus membership card since it provides so many vital benefits for me, such as shopping for the brands I want and looking for excellent prices, and making it profitable for me to buy electronics and the best appliances that meet my budget and demands. These advantages include unique member rates on thousands of items, free 2-day shipping on qualified purchases, and an extended 60-day return period on most products. I am not disappointed to have a Best Buy Card Plus Membership card. Thank you, Best Buy, for offering the best products and prices that fit my needs and budget!

Everything went fine glad idea was in stock. Was unable to use my membership because I put the idea in my grandsons name . Plus cashier said I did not a discount before I put it in his name. So what’s the since having a membership. ????

The My Best Buy Plus annual membership gives you perks like free 2-day shipping, exclusive member prices and extended returns for a year — great if you shop frequently, but the value depends on how much you use those perks.

I’m really happy I decided to get the Best Buy yearly membership. The benefits are totally worth it—fast and free shipping, exclusive deals, and extra protection options have already saved me money. Customer service has also been super helpful and quick whenever I’ve had questions. If you shop at Best Buy even a few times a year, this membership pays for itself. Highly recommend!

Being a best buy member has truly enhanced my shopping journey. The exclusive deals and early access to sales have been incredibly beneficial. I've found that the rewards program consistently offers great value for my purchases. The personalized recommendations often lead me to discover new and useful products. Overall, the advantages of being a best buy member have made for a consistently positive experience.

Its an excellent buy for most people who remain Loyal to Best Buy and their sales. Consider upgrading to Total as well with any purchases made over 1k dollars as I did the same. You have the option to extend coverage and get early jumps on sales which come in handy especially during the holiday season. Convenience is key.