Customer Ratings & Reviews

I’ve had the My Best Buy Plus™ membership for a few months now, and I honestly wish I had signed up sooner. It’s one of the best value subscriptions I’ve come across in retail. From the moment I joined, I started seeing the benefits — especially the exclusive member pricing, which already saved me more than the cost of the membership! I recently purchased a few big-ticket items (a PS5 accessory, a coffee machine, and headphones), and the savings alone were impressive. What I also love is the free 2-day shipping with no minimum — super convenient, especially when ordering tech or gifts at the last minute. The extended return window gives me peace of mind, and their customer service has been excellent every time I needed help. If you shop at Best Buy even occasionally, this membership is 100% worth it. And if you shop there often, it’s a no-brainer. Best Buy really nailed it with this program — it feels like they actually reward loyal customers. Highly recommend it to anyone looking for real value and perks without the fluff!

I had horrible experience ordering half of my appliances from loews to the point even the installers said why didn't you go to loews. My experience with best buy/this purchase was so amazing it was to good to be true. From the moment I walked into the store the manager met with me and guaranteed they would rectify any and all prior dealings as far as appliances. With my anxiety and just going through the issue it took me a month of looking at the card she gave me. From taking that deep breath and walking in that same manager remembered and made EVERY point of all things regarding appliances so seamless. They even corrected and verified the prior loews mishaps.

The My Best Buy Plus™ membership has been an incredible investment, providing exclusive member deals that consistently offer significant savings on a wide range of products. Whether upgrading my electronics or making everyday purchases, the discounts have made a noticeable difference, and covered the membership cost with just a few purchases. One of the standout benefits for me, personally, is the extended 60-day return and exchange window. Having extra time to fully test a product before committing is invaluable, especially for tech items where real-world usage matters. This flexibility sets the membership apart and makes shopping at Best Buy a low-risk experience. I have even found myself willing to go through the hassle of purchasing a more expensive item on Best Buy, then going through the process of price matching, just so I can enjoy the perks that come with this membership. For those who frequently shop at Best Buy, the combination of member-only pricing and extended returns makes this membership an easy recommendation. It enhances the shopping experience and delivers long-term value far beyond its cost. I just renewed recently, and will continue to renew as long as the value remains exceptional!

I feel like this was no brainer when it came to purchasing and the salesman really sold the highlight points for me. Paid for itself after first purchase.

I always buy my laptops at Best Buy. You can always count on their great staff to help with any issue. I’ve used the Geek squad several times over the years. I am so happy I purchased this membership. I wish I had become a member years ago.

It works like any other credit card, you spend money.. you pay that back. However there is something genius that Best Buy did that reeled me in. Instead of only having the option to spend wherever or spend in store only, I can choose between those 2 options. To me that was crucial. Instead of being able to buy whatever whenever, thus using all that money way to soon, I chose in store only and have gotten mostly things I need, with the exception of a few splurges. Plus the ability to do payments per item, which admittedly I still don’t fully understand. From my understanding, you can use the card on anything in store and online through Best Buy. If you go with the use anywhere option, my assumption is you can literally use it anywhere. Now with that said, using in store comes with perks, I’ll go ahead and assume those perks don’t apply at another store. This is a great option for a credit card. Work as you’d expect and I haven’t had anything happen behind the scenes that would make me want to stop using it. I buy, I pay back. Super simple!

A++, so many coupons it pays for itself! I am satisfied with everything that comes with this!

Lots of good value especially if you are a deal hunter!

Solid membership for a year. The member-only deals are legit and easy to find on the app. While I wish it included the protection plans found in the 'Total' tier, the free shipping and early access to sales make it a no-brainer for the price. Benefits are applied automatically at checkout, which is very seamless."And I saved 20% on my Warranty plan .really it is a Excellent one.

I was able to use this to get $200 more off my tv when another sale was running a month or more after I bought the tv.

Product is awesome very satisfied with my purchase, the store personnel was very helpful and went above and beyond to help.

Would definitely recommend getting this membership if you are buying a expensive TV or some other expensive appliance as they often give you a discount or some kind of rebate when you sign up for this membership, which makes it totally worth it plus the 60 day price match benefit is absolutely priceless.

The LG Refrigerator/Freezer with External Water and Ice Dispensers is a great model. It replaced my 25+ year old Frigidaire Gallery that unfortunately gave out on the Sunday before Labor Day. My experience in buying the LG at Best Buy was very good. My sales team, especially Cornell, was helpful, not high pressure. I walked the appliance showroom myself, then we went around together looking at the different options and I made my final selection. I just mailed my first payment on the 18 months interest free Best Buy Plus plan. It will be paid off before that time. I am enjoying my new LG - the brightly lit interior, the spacious shelves, the visible temperature control settings inside. The "door open alarm" is a great feature when the kids come over to visit.

Extended return and more offers for certificates. And it is now a lower price from last time

I recently bought an 86 in tv, im so grateful for the clerk recommending the best but plus membership, not only did it save me money on my TV , but on all future purchases, im a regular customer of best buy, especially at Christmas, and with the wat prices are nowadays, it really helps, my savings can be spent elsewhere,

I recently had the pleasure of experiencing Best Buy’s customer service, and I can confidently say it deserves a full 5 stars! From the moment I walked into the store, I was greeted with genuine warmth and enthusiasm by a team member who clearly cared about helping me find exactly what I needed. I had a tricky issue with a laptop purchase—something about software compatibility—and the staff went above and beyond to assist me. The associate, let’s call them Alex (I wish I’d caught their real name!), listened patiently as I explained my situation, asked smart questions to clarify my needs, and then walked me through several options with impressive knowledge and zero pressure. When we hit a snag with an out-of-stock item, Alex didn’t hesitate to check their system, call another location, and arrange a seamless transfer—all while keeping me updated with a smile. It felt like they were as invested in solving my problem as I was! What really stood out was the follow-up. After I got home with my shiny new laptop, I received a courtesy call to ensure everything was working perfectly and to see if I had any more questions. That personal touch turned a great experience into an exceptional one. Best Buy’s team made me feel valued, not just as a customer, but as a person. If this is the standard they set, I’ll be a loyal shopper for life. Five stars, hands down

Picked up 2 of these at purchase to replace a pair of 24 LGs. I'll admit, I didn't realize they were 240 Hz monitors until after purchase. Kinda threw me, but they're easily clocked to anything below without issue. Running on both linux and win platforms with a 7900XT, I push outs from DP but scale down to HDMI at the sending side. I'm not the most fickle on monitors and the wonky cabling might be quality degrading, but I don't like being jerked around. In this case, I don't feel jerked around. I think Best Buy did me a solid, so... review time!

I’ve been using the Best Buy Plus Membership for a few months now, and overall, it’s been a pretty solid upgrade for regular shoppers like me. For around $49.99/year, you get several perks that can easily pay for themselves if you shop even a few times a year. One of the biggest advantages is free 2-day shipping on most items with no minimum purchase — super handy when you need electronics or accessories quickly. You also get exclusive discounts on a rotating list of products, which often covers popular tech like laptops, TVs, and headphones. I noticed the deals sometimes match or even beat what you’d find during major sales events. Another underrated perk is the extended return window. Instead of the standard 15 days, Plus members get 60 days for most purchases, which takes a lot of the pressure off when making bigger decisions like a new laptop or appliance. That said, there are a few things to keep in mind. Some of the “exclusive offers” can be hit-or-miss depending on what you’re shopping for, and it doesn’t include full protection plans or total tech support — that’s part of the more expensive Best Buy Total membership. So if you’re expecting 24/7 tech help or free installation services, Plus won’t cover that.

This membership has been well worth it. The member-only pricing has saved me money on multiple purchases, and having access to Geek Squad support gives real peace of mind. The protection plans are a great bonus — knowing my devices are covered makes a big difference. I’ve found myself shopping at Best Buy more often just because of the perks.

Best Buy Plus membership is a solid one for frequent shoppers. Totally worth it - free 2 day shipping, extended 60 day return window and exclusive member deals in my first few purchases! I'm a tech enthusiast but generally for anyone this is a good option between no membership and the more expensive Total plan. I scored great discounts and benefits signing up, thinking I should have signed up years back to get rewards on all my tech purchase.