Customer Ratings & Reviews

having peace of mind with this membership is great!

This product is working better then expected. My dishes are coming out looking like new. I love it.

Had to use it and work out great no problems at all

I originally signed up to save over $100 on a new refrigerator. Since then, I have earned certificates on numerous purchases and it seems like a good and worthwhile program. I am currently in the process of buying a new OLED TV and I have to say, the process is very frustrating. It turns out that prices on many items, especially TV's often change almost daily. Sometimes there is a straight discount, sometimes there is a member discount and sometimes both, but they literally change overnight and sometimes even within the same day. If there are member specific discounts for items, it would help immensely if the duration of the offer was specified. There is also a 60 day price guarantee, so if the price drops you can be reimbursed, but it would be much simpler if duration was consistent and identified up front.

This is my first year as a Best Buy member, and honestly, it’s been solid. I signed up when I was buying a new TV, and the membership paid off right away—I saved some money on the TV and even earned Best Buy rewards that I used toward another purchase later on. It was a nice bonus for stuff I was planning to buy anyway. I will say, the phone customer service line was kind of a hassle—way too much back and forth. But when I went into the store, the folks there were wicked helpful. They got everything squared away without a problem. All in all, it’s definitely saved me some cash, and the perks have been worth it. If you shop at Best Buy now and then, it’s not a bad deal at all.

Worth the extended return period and price matching.

get emails about deals and stuff pretty solid but pricey #tbh

Best Buy’s Totaltech program is a game-changer for tech enthusiasts and everyday users alike. For just $199.99 a year, members gain access to an impressive array of benefits, including 24/7 Geek Squad support, free delivery and standard installation, and exclusive member pricing on select items. The program also includes up to two years of product protection with Best Buy Protection or AppleCare+ on eligible purchases, offering unparalleled peace of mind. What sets Totaltech apart is its focus on convenience and value. Members enjoy extended return windows and personalized tech support for devices purchased anywhere, making it a one-stop solution for all their technology needs. Whether you’re setting up a smart home, troubleshooting a laptop, or simply seeking expert advice, Totaltech delivers. The program shines for anyone who frequently purchases electronics or requires ongoing tech support, transforming potential headaches into seamless experiences. Totaltech isn’t just a membership—it’s a smarter way to manage your tech life.

The membership plan is helpful but since i have not been using it much, I had to cancel it. Overall, the process was smooth

The staff member that dealt with was very thorough to make sure that I understood my options with my home computer. He gave me several options and I was satisfied with the outcome. Earlier I purchased a new desk computer and recently I purchased a new computer. Best Buy is going to transfer my memory to my new computer. Thank goodness that Best Buy is near my home. You guys are gresat. I am turning 83 next week and I could have not figured out the system if it were not for you!! Thank you again. Linda B.

Great to have saved you a lot of money very convenient if your into electronics

So far very pleased wit the product. The delivery and installation was right on schedule.

Happy with it so far. The assisstants at Best Buy were very nice and helpful.

So far I have only been able to set up an appointment to correct a TV installation. Used the chat line (prefer phone) to get a date for service. I can't really determine satisfaction with the "membership" until I see if the problem gets fixed. The individual on the chat line was helpful in setting up the appointment. I don't know if I recommend service yet, but have to answer Y/N to this survey.

Just Luvin' my new Samsung OLED S90D TV. Other than having to do 2 factory resets (which restored performance perfectly) this is by far the best I've ever had. The color, contrast and resolution are everything the other reviewers (and manufacturer) reported. I can't speak to the sound quality as I purchased a lower level Samsung sound bar to go with it. I did have an auxiliary amp setup with my previous TV but this is the first I've had the benefit of a subwoofer which provides a theater-like experience. So glad I got this package!

I think I've had this membership for about two years now. The best thing about it is getting access to really good deals. Like, we needed a new fridge, and I was able to find a really good deal on a samsung fridge. I am a frequent buyer at best buy, so if you are one too, this might be worth it. I think that the price fo the membership makes up for itself with the savings on items you purchase. If you are not a frequent buyer, this may not be for you.

I like to be the video games and the person to help me very good communication

Think the reasonable membership price goes a long way for the benefits offered

Excellent article. The membership offers incredible discounts, and the personalized service is the best—I felt very comfortable. I would recommend it 100%.

Even if you don't shop at Best Buy often, it is worth it. I only shop 1-3 times a year and between the discounts on the items I need in store and the vastness of the items I purchase online, it's worth it. Upgraded my router. Without the membership it was $50 more. Even at full price the router was cheaper than purchasing online. Since that purchase, I have used to purchase online items with their great coupons and reduced prices for Best Buy Days! FREE SHIPPING! You will be surprised at the items you can purchase online at Best Buy, just got 4 foldable outdoor chairs ?!? Never would have thought. They were $25 cheaper than the cheapest place online and paid no shipping.