Customer Ratings & Reviews

Getting this makes me feel a whole lot better especially with getting the return policy. And I get member deals on certain items

For what the membership cost you cant go wrong, paid for itself with the first purchase. Nice having 60 day return on items

This is what makes Best Buy truly different from other retailers. This gives you piece of mind of any price changes that happens after your purchase. I actually had to file a discounted price review 3 weeks after my purchase. And within 30 mins, they resolved it. You also get discounts in other software areas that compete with large scale discounters.

The timely updates and recommendations on promotional/sale items are very much appreciated. You are kept informed on the best deals on a variety of items.

Second service rep that waited on me was very knowledgeable and professional and explained the items and details and was patient and assisting knowing me different products that best suited my needs, on what I was looking for. However the membership didn't offer computer setup okay

I've never been unhappy with purchases from Best Buy (and there have been a lot of them over the years). Staff is knowledgeable about their products from cell phones to appliances. Their follow-up membership plans are excellent and extend the customer support. The most perks are with their "total" plan, but we are very happy with the more affordable Plus plan.

Great feature allows for extended returns if you are unsure about a product

It helps me get a discount on thing I purchase, and I been a member of BestBuy fo a long time, having this is exclusive to be part of a tech m the biggest tech store and the offer is reasonable especially if you have a price match .

This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also love peace of mind of getting protection plans on our purchases!

I have had many people try to sell me this, and always refused. The kid helping me buy my Ring camera was so helpful, I took his advice and purchased this too.

I got this membership because I was recommended it buy a store associate, who actually helped me returned an item after it’s expired return date. Did not know that the membership includes a month to return items instead of its 14day return policy. Which is great opportunity for us as customers to try something out before actually being locked in to the item we choose. In my case I got the meta quest 3 and was not satisfied with it , therefore I returned the item. This membership has other great perks as Item discounts on top of store discounted items , 2 day shipping (which is great) and upcoming sales and events. Very great perks and well worth it, I personally myself might upgrade my membership to their Best Buy total membership.

Best Buy offers several membership options, including My Best Buy Plus and My Best Buy Total, designed to provide perks like exclusive discounts, extended return periods, and tech support. Here’s a breakdown of the pros and cons based on real-world value. Pros: ✅ Exclusive Discounts: Members get access to special pricing on select electronics, which can add up to significant savings over time. ✅ Extended Return & Exchange Periods: Higher-tier memberships allow more time for returns, great for those who like to test out products. ✅ Free 2-Day Shipping: Orders over $35 often qualify for fast, free shipping, making online shopping more convenient. ✅ 24/7 Tech Support (My Best Buy Total): This can be a lifesaver if you frequently need troubleshooting help. ✅ Protection Plan Included (My Best Buy Total): Covers accidental damage, repairs, and replacements, adding peace of mind.

Our experience was mostly positive. The sales agent was knowledgeable and well-informed about the products, which made the selection process easier. However, there was a small hiccup—when asked about the Best Products Plus program, we said we weren’t members. The agent enrolled us without fully explaining that there were different levels of membership, and we ended up with a billable tier we hadn’t anticipated. That said, the installation process more than made up for it. The technician was fantastic—prompt, efficient, and very well-organized. He walked us through everything and ensured the setup went smoothly. We highly recommend including Geek Squad for any installations and old equipment removal—they truly elevate the overall experience.

Tv, computer, washer, dryer, computer parts, microwave x2, ice maker, carpet scrubber

As a tech enthusiast and frequent shopper at Best Buy, I decided to give the My Best Buy Plus™ membership a try, and I must say, it exceeded my expectations. The perks and benefits offered are truly remarkable. Firstly, the free shipping on all orders is a game-changer. No more worrying about reaching a minimum threshold or paying extra for expedited shipping. With Plus™, I can enjoy the convenience of having my purchases delivered straight to my doorstep without any additional cost. The unlimited Geek Squad technical support is another standout feature. Whether I need help setting up a new gadget or troubleshooting an issue, I can rely on the expertise of Geek Squad agents to assist me promptly and effectively. It's like having my personal tech support team at my disposal, which is incredibly reassuring. Furthermore, the 24/7 concierge service adds a touch of luxury to the membership. Whether I need assistance finding the perfect gift or booking a reservation, the concierge team is always ready to help, making my shopping experience seamless and enjoyable. The exclusive member-only offers and discounts are also worth mentioning. From early access to sales events to special pricing on select products, being a Plus™ member allows me to save even more on my favorite tech gadgets and accessories. Overall, I couldn't be happier with my My Best Buy Plus™ membership. It has truly elevated my shopping experience, providing unmatched convenience, support, and savings. If you're a frequent shopper at Best Buy, I highly recommend upgrading to Plus™ – you won't regret it!

Is it very easy to use I think it’s very good quality

In the initial purchase of a 65" TV I saved enough to cover the delivery and install!

Would recommend if you have lots of deals you're looking to get

Nothing to say. Just a membership. Good yo have if the laptop breaks soon

I am a long time Best Buy loyalist. If you are too, then having a membership is a fantastic opportunity for some money saved. I try ti buy most of my gear from Best Buy… I have a Best Buy credit card as well, so I get a lot of points and rewards if I stay within the Best Buy environment. The membership itself is helpful to me, as I buy appliances, tv’s, etc and the warranty, the installations, already help you save. Not only do you save from those services but every so often there are products that go on sale/discounted that are specific for members. A few small items I didn’t mind having around definitely helps, such as hdmi cables or network cables. I think the biggest savings I had were from Apple products, just 1 week after launch the items go on sale for members, and you can ask for a price match. Saved a few hundred dollars this way already. Finally the extended return window helps, sometimes you buy something it doesn’t go as planned, the generous return windows are very helpful for those situations. I highly recommend it