Customer Ratings & Reviews

The My Best Buy Plus™ membership is a fantastic option for those who regularly shop at Best Buy and want to maximize savings and benefits. With this membership, you get exclusive member-only prices, early access to deals, and free 2-day shipping on eligible items—making it a great value for tech enthusiasts and frequent buyers. The discounts on select products, combined with added perks like an extended return window, make the annual fee well worth it for those who take advantage of Best Buy’s wide range of electronics, appliances, and accessories. If you shop at Best Buy often, this membership can quickly pay for itself with the savings and convenience it provides. Highly recommended for anyone looking to get more from their purchases!

This service was incredibly useful to me. A 60 return window made me much more willing to try products knowing i could return them later if they didn't meet my standards. The additional protection on my purchases were also very nice to have.

So my first question about the program was "is it worth it?" Then answer is yes, it is. As much as I purchase from BB, the program has paid for itself in 6 or 7 months. The best part of the plan is the extended return policy. Had I not had the membership, a recent purchase of a graphics card would have been a 150 dollar brick since it took 2 weeks to determine the underlying issue that caused the return. The computer was the issue, but BB folks didn't mind as long as the item was in the original box with all items intact. So, 1 return saved me that cost. Overall, the program does pay for itself if you make regular or higher priced items. A bunch of small purchases could also add up to create your value. Your mileage may vary, but for the price, I've found it to be a great membership to have.

It’s been about a month since I and my wife made a great decision on purchasing GE profile 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock with the 7.8 Cu samrt dryer with steam and I have to say we have zero regrets. We really love the venting feature, which helps to sanitize and clean anything

I’ve had a membership for a number of years and enjoyed the benefits. With upgrading to Best Buy Plus, there are more benefits I can use

so loud and water proof perfect for the boat also very durable so no need to worry

Bought our television on line and had it delivered and installed. The installation people were on time they explained everything that was being done. They cleaned up after themselves. They were prompt and courteous. They made sure everything was in working order and answered all our questions. Also the online ordering was easy no lines

Membership gave me disPurchasing the membership was an incredible experience. Not only did I gain access to exclusive content, but it also generated significant discounts on future purchases. The process was simple and the customer service was exceptional. I highly recommend the membership to everyone; it's really worth it for the benefits it offers. counts.

Helps a lot throughout the year. Def should consider it.

There everyone suppose to go it like home Waw go grab anything you guys great place for everybody

Long story short, Customer Service is Untrustworthy. An online Best Buy agent helped me through the process of purchasing a BestBuy Membership and a product I was looking to purchase. The online agent told me if I purchased the membership the benefits would apply to the product I wanted to purchase. The online agent was also able to offer a sale price on the product! I would just have to purchase the product at full price online, then go to a physical store to receive a refund for the sale cost difference. I repeated the promises made by the agent to make sure we had a full understanding of the sales promise/deal. I completed the online order details with the agent for purchase and shipping details. Awesome experience so far! It was all a lie, the BestBuy agent tricked me into a deal. I go to the physical store, presented my case id #, and they informed me they would not refund me the difference. I was informed that any promises or sales made online are at the discretion of the store to uphold. Physical stores do not have to uphold promises from the online store. I call back to Best Buy online support, presented my case id #. I was informed that of course Best Buy will keeps its promise and I should go back to the physical store to prove the refund offer. Again, the physical store does not have to keep the promise even if I had evidence sent to me from an online agent. I called back to Best Buy for assistance, gave my case id # and after bouncing between agents for an hour, I was eventually “escalated”. I was informed BestBuy will of course keeps its promise and refund the difference. Please allow 3 days and BestBuy will follow up, if I don’t hear from anyone I should call back. Also if I purchase a membership, I was told the benefits don’t apply until the next day… No one reached out so I called back again, presented my case id #, bounced around agents for 45mins and was again “escalated”. I was informed again the refund promise would be upheld, please wait 3 days for someone to follow up but callback if I don’t hear from anyone. I asked if the membership benefits could be applied to the product, the agent said yes of course the benefits should apply immediately as there is no wait period; the agent was working on correcting that then the call disconnected… A week passes, no one reached out again. I call back, present my case id # and get bounced around agents for 45min. Then I get to the first agent to make an offer… they would offer half of the original refund promise but as a gift card. I declined this offer but stated I could accept the full amount as a gift card. The agent stated this would not be possible and disconnected the call. I called back again. Presented my case id # to eventually be informed that nothing could be done… although an online agent made a sales promise, BestBuy could not fulfill the promises. I would not receive the refund for the sales price that was promised. Any offer for a gift card option was no longer possible. And the product would not qualify under BestBuy membership benefits. I was sent back to the store and made hours of phone call with agents trying to get BestBuy to be consistent and truthful with its promises to its customers; why is it so hard to fulfill a promise and why make the customer go through hoops and be led off just to be told nothing could be done. Not a single offer for my dissatisfaction or inconvenience. Only that the agent could assist me with returning the product. Although the BestBuy agents are seemingly helpful, it seems nothing they say is a true promise and should not be trusted. Not to mention, the product was shipped to the wrong location!!! A different location than the email I received from an BestBuy agent confirming my requested shipping address. I’d save the money on purchasing this membership. You can find most, if not similar products, cheaper elsewhere. I only shopped with BestBuy for its customer service, I find this is not a reason to shop with BestBuy anymore.

I waited to purchase this level of membership for a while since I used Best Buy for all my tech but I did not get new things very often. I’m my current situation, I decided it was worth it simply for the 2 years of protection on the vast amounts of tech I’ve purchased in the last 10 or so months. I don’t have to worry about anything now and will always have support.

nice picture - sound can be an issue- use in living room

The benefits are worth it. I've put off signing up, but I'm glad I did!

I was having trouble getting an online order completed so I went to the store to complete my order. I received excellent help from the leadership team as they reached out to banking company to correct their internal issues. Total process took about 20 minutes to fix but the leadership team member knew what to do, who to call with the banking company and helped to complete my online order which I received at my home address in less than a week.

Best Buy has the greatest products with a great staff always willing to help.

The membership has proven to be a real great deal. The saving on so many different items has paid for the membership!

I haven’t used it much. It was a great suggestion, and we will see how it goes moving forward.

I love having Best Buy plus. It comes in so handed and makes me feel completely confident in what I buy thru Best Buy. I knkw im getting the best price and receiving the best warranty to protect my purchase Happy Plus Member :)

I only got this as there was a promotion to get $40 rewards on something I was buying anyway - Plus level was $50 so I figured it get at least $10 within the year. 60 day returns is nice, though only as the normal 15 day return period is ridiculous. The Member Only sales have been mid so far.