Customer Ratings & Reviews

I love total tech! I use it to clean up my computers yearly and it covers all my apple products. Can use them over the phone or schedule an appointment and take it my product. I have found the folks very knowledgeable and they have fixed all the tech issues that have come up.

This protection package is everyting!!! It really helps you in making the decision to buy because there are virtually NO risks! Whenerlver I purchase items I know i am covered, for the most part. But is extremely important ans satisfying to have it!

Useful if you get a lot from Best Buy. Things Apple Care with Apple purchases and Geek Squad support with other purchases is nice. Free delivery and installs for large device are nice as well. There certain installs that are not completely covered, but discounted. I wish that was better communicated.

This has been very good for having my tvs delivered and installed plus a dishwasher also. We have taken full advantage of this plan. The tvs and dishwasher was more then we could handle and they did a great job at bringing them to us and installing them.

Warranty is always nice which it basically is for a decent but not great price. Definitely could be a higher value at $100 I’ve been a platinum member over a decade ago and have never had to use it I find it expensive even before the new model of having it

Love my Best Buy total tech membership and LLP that comes with it. But miss the old program and it seems you are always taking things away and not giving more to us long time customers. If you want to keep people, you should offer more benefits versus give away.

The In-Store help is great. The only problem is you usually have to leave your computer for 5-7 days, which is awful. This time I only had to leave it 3 days, still painful, but much better than 5-7! The off shore phone support is AWFUL. They do nothing but waste your time. They don't give a Sh...t about helping you fix the problem, I'm guessing because they get paid regardless. I've had two different "Total Techs" (off shore) tell me that I had a specific problem, and when I took it into the store, I had no such problem. They have also claimed that I had such a big problem that they needed to do some type of diagnostics to fix the problem, which they didn't per the guys in store.

I love the fact every device I buy comes with a warranty. And the Exclusive deals I get really help make the Membership worth it! I saved almost $900 last year so it helped out a lot. I also had earbuds give out on me a year later but the warranty kicked in and i was able to swap them

Total tech support is a must have if you make a lot of purchases at Best Buy. The discounts and convenience are well worth it and even for a tech savvy person like myself it’s nice to have someone else to fall back on if I run into an issue I don’t have the desire or time to fix.

I thought this might be a waste of money, but the convenience of being able to call on any problem is well worth the money on the couple of times I had to use it.

Lots of exclusions, asterisks, fine print... but great if you have Apple products because you save the cost of AppleCare, which is a must. And you do go to the front of the line if need phone assistance. I haven't used for geek squad or any purchased help so far (in two years).

Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service

I definitely recommend being a total tech member. You get excellent customer service! And the saving are epic! In my first year I save almost a thousand dollar in just protection plans. Total tech is one of those subscriptions that you actually need. Thanks Best Buy!

We have been members of Best Buy Total (Formerly Best Buy Total Tech) for 2+ years. We utilized the benefits several times, and have saved more than twice the yearly membership cost. We’d give it 10 stars if we could! It’s a no brainer.

This program has helped me greatly. I had issues with a laptop a few days after i purchased it. Was ablw to return it no issues. Any upkeep with my products or exchanges is worth it with the extended return option with this program. The discounts are also a great bonus.

The My Best Buy Total™ Yearly Subscription is the best $ spent as we have several PC and laptops that have minor issues from time to time and just taking them into the store to assess and fix is easy and fast. Figure I've saved hundreds if I had to take it elsewhere.

Nice having a protection plan I can call for help with all my electronics.

It was nice to know you get lower prices and technical help, even geek squad visits with this subscription. I only bought it because of the free installation it provided for my TV. For 1 year it is a little pricy unless you need a large installation to make it pay off.

Peace of mind knowinf that you have team backing up your tech issues or any other tech related questions

Bestbuy Total membership is a great way to cover your appliances and TVs purchased at Bestbuy.