Customer Ratings & Reviews

The Best Buy Total Subscription is worth it when you consider everything you buy is covered under warranty. Given how my entire household goes through electronics, this is a no brainer to get coverage for EVERYTHING. The deals that pop up from time to time are a plus. Granted I do wish some of the deals were more regular and more aggressive on the pricing like they used to be in years past, but overall, there is value here that is delivered on a regular basis.

Highly recommended. This product has saved me thousands of dollars over the years. I’ve been a member for many years.

This is my second year of belonging to Best Buy total protection program. I have nothing but compliments on the service, the expertise and the support that is available. I had an issue with my refrigerator and the individual I spoke to on the phone along with the technician that came to the house were wonderful. Each were respectful and knowledgeable in their own field. I will continue the service as long as it is available

BBY Total has been great for our home theater setup. Geek Squad installed two wall mounted Samsung TVs and a wall mount Samsung sound bar w/sub. We had an issue with the sound bar almost a year later. One phone call and they came out free of charge two days later and fixed it. Needed a new HDMI cable and he provided one free of charge as the original was no longer on site. The Agents are very knowledgeable and friendly.

Will continue to renew this product very helpful coverage

I was skeptical at first purchasing the best buy total subscription, but it was great investment. It saved me a ton when I needed to replace my appliances. The best buy techs came to install my appliance with no extra charge, in addition they'll extend the warranty as well. Its well worth it.

I love that I can call and get immediate help and support especially on computer issues. When need a tech to come to my house to service any of the many items purchased from Best Buy an appointment is made within a reasonable timeframe. One time I had messed up the TV Surround Sound and they came out and fixed in a matter of minutes. I get every dollar worth of service.

This gives me peace of mind knowing that I have a place for help and/or a way to have my devices serviced without additional costs (there are a few additional costs but they are greatly reduced compared to other computer repair shops). The Best Buy and Geek Squad team members at my store are always helpful, knowledgable, and friendly.

This saved me a ton of money when I bought a new radio for my old hyuandai. If you need anything installed in your car, get this!

Love Best Buy. I have used them for years and always had great service.

Total protection gives me the peace of mind that my product will be repaired if something goes wrong. I will always have someone to consult with.

This is membership is a no brainer. Financially, it makes so much sense because electronics are not cheap and they sometimes do fail. This is the best way to protect your investment. I buy a lot of electronics for the whole family and I have been able to use this multiple times. This membership also includes free TV mount and sound bar installation with every purchase.

Absolutely worth it just for Geek Squad remote and in-house computer help. Not to mention the installation of purchases. The reps are professional and don't leave until the job is done and you understand the hows and whys of what they've done.

I do like having the best buy total membership, but it is so freaking expensive. I cancelled it. Its nice to have from time to time but really its probably not worth the price unless you have several laptops that need protection ie. Kids clumbsy partners etc. It would likely be cheaper to just take it to your local computer store. But thats just my opinion.

This is worth every penny. If I have any problem with my Surface Pro I bring it to Best Buy. Yes you have to make an appointment, but if you are disparate, you can check other stores nearby to find a convenient time. Most times I can walk out with my problem solved. I would not think of not having this contract

The absolute best being covered all year and believe me, it can pay for itself. Should anything go wrong? Read your items? I always make sure that it's renewed on time

best coverage for equipment, headphones, televisions you name it. I have been buying from best but for ten plus years and this coverage had made it even easier the past two years ive had it. worth its weight in gold. oh and fantastic customer service every time.

I bought the Samsung 75 inch Crystal UHD CU7000 this tv looks better than the movies screens. Love samsung tvs.

The Program has a lot of benefits. I enjoyed the program while I had it and it helped me get settled in my new home with all the tech I needed. I would deffinetly re sign up for it in the. Future. Great savings .great protection and great benefits such as shipping and installing of items

We weren't sure this would be worth the price but our first year it paid for itself! We had Total Tech and were able to have two items delivered and installed. And we had a tech come to the house and fix a problem on one of our computers. Not sure, if with the changes to the program, this second year will be found to be as valuable.