Customer Ratings & Reviews

I love the peace of mind in knowing that I don't have to worry about covering everything. When I buy something it's covered and I only have to renew once a year.

Totally worth the money to have the protection and the option to have devices repaired. I have used that feature and it was a wonderful experience.

Usualy I trust them especialy when it come for electronic devices, I get my home and office best devices from them and when it come for customer services they are best as well.

Always important to have this added protection at Best Buy. It’s worth every penny. The customer service at Geek Squad is phenomenal.

For the past 24 years I've purchased My Best Buy Total yearly subscription for all of my electronics. The 60 day return policy is worth it - along with discounts on certain products.

The service and friendliness of your sales people, and in particular Jose, from the geek squad, makes this a winner. Yearly Geek Squad feel very reasonable, and very useful.

The problems they have figured out and fixed for me I am beyond grateful. The Total Tech warranty is worth every dollar and a excellent investment in to the Technical devices I own.

Do this every year and it’s worth it, don’t forget to sign up.

Total rewards is the best thing to get it covers all your products

I purchase Total when I was buying some equipment for the delivery and install. Since then, we’ve used it for many more items as Total includes a bunch of features—like Apple Care!

You can Safe Money buying your favorite things, and thay have the quality

I appreciate this program, though I enjoyed it even more in the past when installation was included. The new plan omits installation, leading to a one-star reduction in my rating.

I always try to get the product insurance from Best Buy. They have always been great on their continuous service. Highly recommended.

There is a lot of confusion with the subscription change from Best Buy Total Tech costumer to My Best Buy Total. I was charged the $199.99 price as a previous Total Tech subscriber, but I still don’t know if I get free extended delivery and in home help from Geek Squad like I use to get. Since Best Buy charged me for it I better get it!! Old customers are supposed to get same features until 2024. In my case July 2024. If I don’t, I I will not subscribe or buy from Best Buy again! Mixed up marketing messages! Bad decision by company.

I've been a geek squad member for several years now and I really appreciate the expertise offered me by the personnel. You just can't get help like that anywhere else.

This is an amazing service - worth it 100%. Don’t need to worry about anything and you can get parts or products replaced easily if there are issues. Very stress free!

This coverage is great and it’s not just for BB products. Chat, call, email, in-store, and/or in home help is always available. Wonderful security blanket for a non tech person.

Total tech membership is worth every penny. Cancel anytime and get most of your money back, not worth cancelling because it covers everything you buy hassle free!!!

It is really good to get total tech geek squad, you really need it for the emergency that happen to your appliances, it’s really reliable..

Definitely came in handy. Got money off the purchase by adding the plan. Wish I had had the money to continue it. Could REALLY use any help these days.