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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1304 reviews

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Rating by feature

  • Service

    Rating 4.5 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance of the My Best Buy Total™ Yearly Subscription, as well as the protection and installation services it provides. Many customers appreciate the coverage and warranty offered, finding the subscription easy to use and providing peace of mind. However, some customers have expressed disappointment regarding changes to the features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,304 reviews
  • Rated 5 out of 5 stars

    Happy with membership

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this membership. Has saved me nearly $1000 over the course of the year in discounts, free deliver/install and haul away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the amount of cash back, the extended warranty, and the additional perks, this membership pays for its own and helps you save huge amounts of money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just awesome very easy when you need to return something. when you buy something you get first class service and they treat you like a VIP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In store vs. In home

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent home from the store with only half my problems fixed. It has taken another week or so it get an in house appointment. This is clear as mud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a must have

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tec is a plus..It's a must have for me. No hassle to bring in your products for service or a swap out. Glad the renewal is 179 vs 199. It's worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service fast service prices were very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its always wise to get the insurance protection plan in case something happens. 24/7 support Discounts Free delivery Installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Once a year

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great to have but you need to make sure that you have enough money on the debit or credit card because it automatically take the money owned off your card

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Total Plan

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second year of having this plan and it has paid for itself with excellent service from the Geek Squad and discounts on items purchased.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I did purchase this warranty, the remote control on my brand new Sony Bravia television started to malfunction and stopped working properly when I spoke to Best Buy and asked them about this. They said that it would not be covered under their television and it would not be covered under My Best Buy total. This suggestion was to use more money and purchase a generic remote control that did not have all the functions that I needed for my Sony television . I wish had good stuff to say about this warranty, but my TV is outlasted the actual warranty and it’s a $200 every year. It does not seem like it’s hardly worth it any of the purchase or purchases that you make on it. Yes, they are guaranteed to be covered however, most of the Tech will more than likely last well beyond the years that the warranty covers or the membership price that you pay for it you could just buy another item,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely recommend it if you have children. I dont regret investing in this at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choose I ever made for all my purchases. Easy set up for repairs and home set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100% i would buy total protection again

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My best bjy total has been the best decision we have made. It has saved us lots of money. They are professional and would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs. NJ Moraga

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the peace of mind that my products are covered with the My Best Buy Total Subscription

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The benefits pays for the plan itself! I was a bit skeptical at first; however, since signing up I have a reap the benefits and the discounts 10 times folds!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They keep cutting features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought into the program back when it was Best Buy Beta. It was great at the time. Super generous return windows, protection on all your products, VIP treatment over the phone and, the MOST IMPORTANT PIECE…free installation. I bought a TV for my living room and a home theater from magnolia for my basement exclusively because of the free installation. Now thats no longer a benefit, I’m going to run out my warranty and then cancel. Theres no value in the program anymore.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Got 2yr coverage on the things that I bought after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wont shop anywhere else

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan is amazing and i will continue to get my tech from Best buy for this reason.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Membership

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best membership I've ever invested in. Has helped me a great deal on several occasions. Great benefit to having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy Total

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic investment if you regularly purchase a variety of electronic items and do not want to have to worry about warranty or unexpected surprises.

    I would recommend this to a friend