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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1304 reviews

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Rating by feature

  • Service

    Rating 4.5 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance of the My Best Buy Total™ Yearly Subscription, as well as the protection and installation services it provides. Many customers appreciate the coverage and warranty offered, finding the subscription easy to use and providing peace of mind. However, some customers have expressed disappointment regarding changes to the features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,304 reviews
  • Rated 5 out of 5 stars

    Very convenient

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Total tech plan so I can be protected on everything I buy and not have to worry about a plan for each purchase. Very convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind at a small fee.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this membership allows me to purchase considerably more electronics without having to worry about insurance or things breaking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best portable speaker on the market for the price! I would recommend the JBL flip 6 to anyone who wants a lightweight speaker with a heavy sound!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A pleasure to shop there!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Morgantown Bestbuy is only full service electronics store in the area. The employees are very helpful and easy to talk to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! We buy all our electronics from best buy. The protection plan is a must have for large priced items. They replace items without a hassel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live haveing total tech love to feeling knowing all my stuff is covered and help is available when I need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good insurance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like knowing that my phone are covered if anything happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SusanC

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable service, knowledgeable employees and always available to assist customers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rewards program is good there are still a lot of restrictions and other unnecessary things but overall it protects your devices up to a certain point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty Please, Yes!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have extended warranty with everything I purchase from BestBuy? Sign me up all day!!! I shop regularly here, and I have all my electronics covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech saves me money.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 kids and having total tech is a must. My son broke his laptop 3times in 1 year but still has a working computer thanks to best buy total tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Worth It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased this several years ago and it has paid off when I can take my Computers in and get them working for little or no extra cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Total

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have any computers, lap tops, tablets and smart TVs. You better get this service to help you keep them going strong and have a longer life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been very glad we signed up for the Total yearly subscription. Has made things better and got us help when we needed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS REAL COOL. I'M GLAD THEY TOLD ME TI GET THIS PLANIF ANYTHING GOES WRONG WITH MY MOBILE OR ANYTHING THEY'RE TRY TO HELP OR SOLVE THA PROBLEM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Necessary…!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to continue to protect your tech…! Never let this expire…!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to change my hard drive and battery. The technicians in the store and over the phone were very helpful and patient with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total rewards worked pretty well for us

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total rewards worked pretty well for us as it initially gave us a good discount on the purchase and supported us whenever we need that

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 3 out of 5 stars

    Not enough deals

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for Apple care if you purchase a device or multiple through BB, otherwise it is overpriced and not worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fact that with only one yearly payment subscription covers every is a must buy in case any of you purchase decide to go.

    I would recommend this to a friend