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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1304 reviews

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Rating by feature

  • Service

    Rating 4.5 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance of the My Best Buy Total™ Yearly Subscription, as well as the protection and installation services it provides. Many customers appreciate the coverage and warranty offered, finding the subscription easy to use and providing peace of mind. However, some customers have expressed disappointment regarding changes to the features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,304 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Money well spent and I don't know why anyone would not get this great service!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not total protection like they mention

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did wanted to fix my earpods but tgey ended up charging it i hade to pay out of pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Membership

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about the Total Tech membership. The perks are great and the top priority and benefits are great .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Staple now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't think we'd go without it now. The "insurance" of knowing everything is covered, not just 1 brand is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB Total

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A benefit of BB's Total Tech membership...one of the few benefits they provide these days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy total the best buy!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan has been a blessing to me. The agent even made a house call with no extra charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only place to shop for electronic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is a great place to shop there friendly eager to please you and they have a great deals with great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded expectations

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was straight forward to setup. Design is solid and it's light weight. I do wish it came in other color options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome subscription

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful subscription. With all of the purchases I have made need setup, it pays for itself and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total care

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal! I haven’t really use this in anything but it’s nice to know that my purchases are secure and safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for frequent tech buyers.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for anyone who is going to be purchasing many electronics over an extended period of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perks

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don’t have this protection from Best Buy you are missing out has so many benefits and perks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OLED console great for the times you can't or don't have the room to take a lot of gaming stuff. Very fun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great add on subscription

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have as there are issues with any tech device and also the perks of being a Best Buy subscriber

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection Plan

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has the best protections plans for all your items. The plan is worth the money and not costly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice service good buy upfront I discontinued too $

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No local geek squad. Outsource service to third parties. Gtrat choice when buying new appliances because it includes free delivery and install...however...when we did it only one guy for four appliances arrived and we ended up with our brand new fridge in the garage for several weeks because it was too much for one guy. Overall i was happy with the investment up front...but because we never neede service the annual fee was excessive (no coverage for the things that fail or need replacing (dishwasher/washer...no annual filter clean, fridge no biannual filter change or annual maintenance.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of e

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very helpful when I needed to switch phones. The technician took care of everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best money we have ever spent with Best Buy. Whatever we buy, is installed and in a timely maner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best Buy Total makes purchasing Best Buy the way t

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get your old refrigerator, oven, or other large appliance carted away and your new one installed for free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this plan. They come to my house whenever I have a technical problem with my desktop & our printers.

    I would recommend this to a friend