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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1304 reviews

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Rating by feature

  • Service

    Rating 4.5 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance of the My Best Buy Total™ Yearly Subscription, as well as the protection and installation services it provides. Many customers appreciate the coverage and warranty offered, finding the subscription easy to use and providing peace of mind. However, some customers have expressed disappointment regarding changes to the features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,304 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the Money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have saved on installations, delivery fees, early access, list goes on and on. Totally worth the yearly fee and I know my stuff is covered and protected and if an incident happens (only once) it is taken care of right away.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    A great membership

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my Best Buy Total yearly subscription and it has allowed me to have continuing coverage on all of my devices that I have purchased from Best Buy it is also nice that they are all in one place

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great membership if you buy apple devices

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this plan to get discounts on products but best one is that you get free apple care on any apple devices. We have a few of them in house and its a peace of mind that every electronic in house has some sort of protection

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad is the best ever!1

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total is so convenient. When something goes wrong with any of appliances or computers. I know that I can depend on the geek squad to fix it or help me figure out what the problem is. It definitely gives me peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must have for protectiin on purchases

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the total tech plan is a must have for piece of mind on purchases. We buy alot from bestbuy and having the protection is a must! Not to mention the member pricing is always nice

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this protection plan takes the place of my other protection plans i would of had to purchase such as for my phones and tvs and computers. it covers for most thindsin my home. also free delivery and installation and haul away of old products

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    excellent service.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well, I'm on my 2nd year with this service and it's amazing. with the savings and geek squad protection and phone support its unmatched in my opinion, nothing else comes close i will keep this forever !!@!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Arrive on time and my family enjoy a lot. I would like to buy again for Christmas gift.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Peace of mind at BB.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have chosen BB for the quality of their products. You have a variety of products and prices that can accommodate EVERYONES’ budget. Professionalism is bar none.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Total Package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy total is worth every penny. One heads up is if you cancel so do the insurance policies so know you're in it for the long haul. I love tbe special access coupons, the deals, and coverage offered through this service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service that there when needed. with the complicated electronics now-a-days, It's definitely a good idea to have this service.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Total Tech! A Piece of comfort !

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Guys at Total Tech are amazing! Wrecked my drone and they had a new one at my doorstep in 2 days. I will buy all my electronics from Best Buy moving forward. Worth the $200 a year. Covers all your electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service & Toshiba 75"TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to call the store to be connected with help as I was really confused and applying my gift card that I had for Best Buy and the gentleman walked me through everything and was so clear and I was extremely happy yes I've ever had. Unfortunately I did not get his name which I did if I did I would have put it on this post. This is my husband and mine early Christmas gift as we were confused what to get each other price on this TV with my 5% off that I had for Rewards help to save money also on top of having a best quality TV. We always go to Best Buy for any major appliances or small appliances and customer service is always great and almost all the time and everyone at the store is very pleasant.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best thing i ever bought.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not profience with gadgets. Wonderful to have someone who can discern the problem rapidly and fix it. Awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing value for peace of mind

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing value for peace of mind, so much is covered and I love having experts I can talk to at anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Best Buy total membership

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy total! Could have not made a better investment, Technology evolves rapidly and BestBuy Geek Squad is always able to resolve any issues that might arise, Thank You!

    I would recommend this to a friend
  • Pros mentioned:
    Installation service

    Rated 5 out of 5 stars

    Best Buy’s Best Buy!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used this plan so much more than I anticipated. I buy my appliances at best but, get a discounted price, free delivery and set up as well as haul away. One appliance pays for it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love. It

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can get great products and the yearly service plan has covered me when I have had a problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Yearly Subscription-Key Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy yearly subscription is a must have. I can continue to use my computer for work and personal use. Best Buy is always there for me when I need them. They have everything I need for my computer. Thanks guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Subscribe

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I need an electronic device, Best Buy is the best option, the best quality and service!!!

    I would recommend this to a friend