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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1304 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.5 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance of the My Best Buy Total™ Yearly Subscription, as well as the protection and installation services it provides. Many customers appreciate the coverage and warranty offered, finding the subscription easy to use and providing peace of mind. However, some customers have expressed disappointment regarding changes to the features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,304 reviews
  • Rated 4 out of 5 stars

    The best thing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this and i real miss having it but money very tight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    E

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best plan ever would be with out it great plan i would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints, love the service. Everyone is extremely helpful and knowledgeable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Upsetcustomer.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the yearly membership and need new tv installed. The first and second time an installer came out and was knowledgeable and professional. The third time it was a different installer came out and was not knowledgeable on how to hook up the surround sound system and to hook up the antenna cable to get local stations. Because it wasn’t completed correctly, I asked for the installer that came out the first and second time, so the job could be done correctly. I was told that I was unable to Ask for a particular installer, although I’ve spent nearly $4,000.00 on tv, instsllation, tv bracket and five year warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech is amazing!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech is the only way to go! Coverage and free installation. It pays for itself!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Total protection plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection plan.I’ve used it twice this year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money saving

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beneficial for purchasing items at a discounted price and informed of sales

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad to have the Best Buy Total protection to cover my purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Betty Brady

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best money spent. Geek squad is the best!! Whether it is in person or on the phone,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good idea to have

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have included. Thank you bestbuy for the consideration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The free 2yr warranty and special pricing on select items makes it worth it for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A No Brainer!! Great Product!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE my Total Protection plan, it puts my mind at ease!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of mind

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having this because it is a great piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is always my go to for electronics. Love the customer service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy app user experience has transformed !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome ux and has made shopping experience very easy and above par.. great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never better!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exemplary price for services provided. Superior Tech Support Agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie nut

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money to get. Have used it for repairs and installing another tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would totally recommend. If you haven't yet I would get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tv the picture and color and how it auto adjust

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live have the are just seemless . Easy to set up and hold the charge well

    I would recommend this to a friend