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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1304 reviews

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Rating by feature

  • Service

    Rating 4.5 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance of the My Best Buy Total™ Yearly Subscription, as well as the protection and installation services it provides. Many customers appreciate the coverage and warranty offered, finding the subscription easy to use and providing peace of mind. However, some customers have expressed disappointment regarding changes to the features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,304 reviews
  • Rated 5 out of 5 stars

    Michael

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent and so patient with our questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Care plan

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the subscription. It is well worth the purchase. It covers A LOT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy with confidence when you have the total tech !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MadAlex

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service. is excellent and the GEEK squad is the BEST!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device coverage!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love geek squad protection and having all of my services covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely should get this, worry free. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth it for warranty and install coverages on appliances

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay i guess

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was worth on the start but not sure now. Dod not renew

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another year of being a

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good place to find items I’m looking for. Gotta look for sales

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    total

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has saved way more money than it costs...will buy every year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help with computers.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy if you have a lot of different types of equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ultimate Protection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection of all devices purchased at Best Buy is a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very much worth it!! I certainly recommend opting into this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old Plan is better

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh this is the old Total Tech program. I like the old one better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recomended this item to buy i like it . It is good quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad News

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this is about the Geek Squad protection of products, I think you have done a great disservice to your customers by making them pay for service, even though a subscription price has been paid. Your company is asking for 80% of the cost of service, if this is done, you have lost me as a customer..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very pleased with product and the quality for the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my tv delivered and installed at no charge. Did a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB Total

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get great service from Best Buy. I have 2 homes I get covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Subscription

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well it is a subscription and i personally like it.

    I would recommend this to a friend