Customer Ratings & Reviews

You definitely need to have this . it is so useful

Worth every penny definitely recommend. Get it .

outstanding personal care and attention!GREAT ADVICE

I had orginaly renewed my Total Tech to use it for tv installation and a few others such as appliance installs as well. Now I see Total is built souly for customers that need help with Computers for all in store Geek Sqaud services are covered under Best buy total. Now i think for most people it may be for the protection plans but ive been told countless times its the same protection As Geek Sqaud Protection (another protection plan Best Buy offers) even though they dont cover the same things in reality I don’t see the true value for “All” best buy customers with this new memebership.

Great protection for all the items bought at Best Buy

I like the return policy. Randon discounts are nice.

Not as good as Total Tech Membership that it replaced

Great peace of mind knowing my purchases are covered

Great value co sideri g everything that is included

I love the product I highly recommend to everyone .

Really equal to the product description, I love it

nice membership like it l will recommend to anyone

I found it was exactly what I needed for this time

Wow awesome Aaaaaaaaassa Aaaaaaaaaaaa Aaaaaaaaaaaa

Great decision which has paid for itself over time

Not worthy I pay a year and never used and the only time I wanted to use it they couldn’t install the item I bought also had to make an appointment and it took over three weeks to get the appointment … I had to ask my cousin and he install it

I kind of got grandfathered into the previous best buy plan for one more year (the one that cost $20 more but includes free installation). That was a really great deal, and it drove me to buy everything at Best Buy due to the installation savings. I don't have any Apple products and I am an engineer so I really don't need tech support for much, so the new plan will not be worth it for me as the main draws are tech support and apple protection. I will drop this after this year is over (and I probably will not buy nearly as much at Best Buy).

Scheduled appointments in home are unreliable. The schedule time is often changed with scheduling far in the future. Even a scheduled in store appointment involves a long wait. They are understaffed. They don't repair anything in store. Everything is sent to a service center taking several weeks for repair and return. If coverd by warranty, they just send it to the seller, which one cand do yourself and save the time of setting and appointment, etc. The service is not worth the expense.

They changed the “Total Tech” membership to this new “My Best Buy Total”. You get to keep all of your fantastic total tech membership benefits until your renew date. Afterwards, only this new “My Best Buy Total” plan is available for $20 less at $179 a year. But all of the wonderful benefits like included delivery, installation, and service calls are no longer included with your $179 membership. From what I understand these will now be full priced add-ons even with the membership. Best Buy better do something about their listed $250 delivery and $200 installation, which I understand was more to show the benefits of the total tech membership, but I’m not sure too many people are going to pay $450 for delivery and installation, especially if it’s not a high-end television or appliance. I couldn’t get an answer if the new membership extends warranty for the year like the total tech membership does, but I would imagine that benefit is gone, also. I’ve read over the small print three or four times, and I just can’t see any value in this new membership. Unless something changes, there’s no reason to renew when my wonderful “Total Tech” membership expires, unless it continues to extend warranties.

I think yearly subscription is over priced for what you receive. If you buy a large appliance you do get extended 2 year protection, but otherwise I do not see where you save that much to warrant this purchase.