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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1304 reviews

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Rating by feature

  • Service

    Rating 4.5 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,304 reviews
  • Rated 1 out of 5 stars

    Subscription

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This store is terrible. I didnt even i was getting billed for 2022. I cant even get a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doctor

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s noise when opening the door. Repair crews came twice to repair, the noise came back again today.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just not worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad bad bad..... Waste of money unless you are tech Illiterate. The warranty and repair part is a joke

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CS is gawd awful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get succered into this! This is wothless! Just don't!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor thinking for total tec.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for the gig squad (total tec) You are a shame. The protection plan has no value for clients.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible package with horrible customer service. Wouldn’t ever recommend to anyone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    FRAUD

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FRAUD. A representative tried to get me to email his personal email account with my billing and receipt details.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AWFUL, DON'T PURCHASE, WASTE OF MONEY

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awful, awful, awful, awful, awful, awful, awful, awful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You can have it somewhere else for less

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    check deal close You can have it somewhere else for less You can have it somewhere else for less

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missed appointments, no follow up, not easy to get someone on the phone, no thanks!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a need to use the Best Buy Total Tech, not worth how expensive the service is.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    KLumsy log on process

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me 20 minutes to log in and pay my bill. I should have used Amazon. My mistake

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. This is not worth the cost. I would not reccomend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too expensive

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice program, but WAY over priced for the coverages and benefits

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wahser/Dryer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was missing to many parts as per online notes by Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt sign up

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never signed up for this.. so why am I being charged.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slowly Taking Away Benefits

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it anymore since they've restructured their rewards system

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible customer service.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible customer service. I have asked to speak with a manager.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have recently purchased a laptop HP computer from Best Buy. It came with a Microsoft 365, and I called yo see how long my Microsoft 365 was good for and I was told 1-MONTH..I was definitely irritated because I spent over $800 and I only get Microsoft 365 for one month then I get to spend more money to buy a subscription through Microsoft 365 just so i can print my business labels ive had since 2008..Microsoft Company changed there format that once you have saved word you can't reuse it, now they have blocked you from beibg able to use word unless you buy a new subscription every year..Once again more money in these companies pockets..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Just what i needed. No problems at all.

    I would recommend this to a friend