Customer Ratings & Reviews

we have saved so much $ when we purchased our new refrigerator since we had "total" we got free delivery and haul away of old one, also an extended warranty that almost paid for our yearly price.

This total tech is a great service to their customers. It helps with technical issues and help if your product fails to operate properly

The Geek Squad auto renews your service at the end of the contract. I hadn't realized that and though I'd mentioned that to the phone representative when I paid off the Best Buy account it does not count as Best Buy and Geek Squad are different entities. Summary; Best Buy customer service kindly explained to call GS and gave me the number to call. I called and explained my dilemma, spoke with Ceasar and he was very gracious and cancelled the renewed service plan. I am very grateful that I did not have to experience any anxiety with this. I will definitely utilize Geek Squad service on any future purchases from Best Buy as they were very helpful during the initially purchased plan.

Glad I purchased this safety net. If anything goes wrong, I can give a call & speak to someone. I have been renewing every year but didn’t realize home service was no longer included! Glad I haven’t needed that!

Best Buy Total Tech is the best program I have ever used! Many companies provide free shipping, but this program includes consulting, shipping, installation, extended support and MORE. With this program Best Buy has not only sold us all of our in-home entertainment, they have also installed and configured all of it; including 3 OLED displays, 3 Apple TV units, 3 articulation mounts, 2 Sonos Arc systems installed on the articulating mounts, and a Sonos Amp to power 5 zones of existing speakers in our back yard! And all of this working on the Eero Wireless Mesh network they installed. Now that is what I call my BEST BUY total!

I've used my Total Tech Membership a few times and it's been a few experience. Hold time is brief when calling, scheduling maintenance is easy, and they are always so pleasant to work with.

Thankful to have this protection. Saved entire year cost in one repair transaction. I appreciate how vast the capabilities are, for hep with all things electronic

In my opinion, overall it is not worth it unless you purchase big items often. The local delivery service benefit was removed which caused longer delivery times; this was a main feature for me. The total tech discounts are compeltely random and often on products that are not very desirable. These discounts are also not exclusive, as they can often also be found on Amazon for the same discounted price. I do like the free installation benefit and the extended warranty on some items. The total tech customer service is not very efficient and can care less if you cancel the service.

Well worth the purchase because every item I purchase is covered under Total Tech & I can take it back if I have an issue with it.

I've used this service before so easy decision to do it again. With complex items, this really is a life saver for those of us less Tech savvy, they got everything set up initially - saved me a lot of frustration connecting things up. After that something went wrong after an odd power outage, they were out quickly and got back and working. Greatly appreciated their excellent techs - polite, explained things in an understandable manner and left the area neat and clean.

MY BEST BUY TOTAL is a great deal giving me access to the Geek Squad support and additional discounts. Definitely valuable if you frequently buy tech and updating your kitchen and laundry.

Best purchase, very necessary in my opinion because when it comes to electronics you never know when you will need to use the protection plans

Best purchase I have made. Best Buy and Geek Squad helped me when I needed help with a small appliance even though it was not purchased from Best Buy. I continue my membership just for the peace of mind knowing that they are there when needed. Service and advice is spot on: reliable and quality, best practice kind of service.

I will always renew this. It’s worth every penny. Had to change items a few times and they did it no questions asked. The extended protection you get cannot be beat

If you buy tech, and you buy it from BestBuy, then you should have this membership. Covers everything you purchase through them and gives you peace of mind.

Very professional and courteous. Knowledgeable about all aspects of the product

We were forgetting to use it. When we have, we have been very pleased with the benefits. We feel like it is really worth it and have used it for more than the cost a few times already.

Pricey but I still have appliances covered and need the service. It has paid for itself last year with coverage on a router damaged by lightening.

Love that I can bring in anything and they will fix it. have brought several things in and they have fixed them for me.

The best decision I made ever. No regrets and I am 100% protected.