Customer Ratings & Reviews

Best Buys warranties and stands by their items. If you have an item that has issues they help with fixing the issue and satisfying us the consumer.

The protection covered repair for my computer when I got a blue screen. They managed to recover most of my data, and even backed it up on a USB drive for me!! However, I did have some issues when the Samsung A-52 I purchased from BestBuy a year earlier went black screen. They said they couldn't fix it, but they would send me a replacement, and I would send back my broken phone within a specified time limit. When I got the new phone, it would go into auto-system updates 2-3 times a day. I tried scheduling it for 2 A.M. it didn't work. A few days later the phone wouldn't charge. I went to BestBuy to try a new charger, when it still wouldn't charge I spoke to Geek Squad. They were helpful, and put a note in my account verifying the phone was malfunctioning. later that day the screen on the replacement phone went black as well. Now I have 2 useless phones... I took my old phone and had the screen replaced. I called customer support, asked if I could send them the replacement phone back instead of my original phone. They said that was NOT an option, and if I didn't send my phone I would be charged $250.00. The only option they gave was for me to send my working phone to them, and keep a broken phone they sent me, and wait for a replacement... AGAIN! I asked to speak to management, they said management would just reiterate what was already said to me by support, and no one was available at that time anyway, but someone would call me back. I never got the call-back. I called again the next day, and asked if I could take the broken phone into BestBuy and trade it in as a working phone, rather than wait on another replacement in the mail. After a lot of explaining, they agreed. When I went to trade the phone in, they only offered $5.00 trade-in value! For something they wanted to charge me $250.00 for. I ultimately had to spend hundreds on a new phone, and send them the phone I had fixed, to avoid the $250.00 fee. I had to go to another location to pick up the phone, when I got there they said there was a random security hold on the payment. I wasn't able to get my new phone until the next day. I'm giving an average rating, because they did fix my computer without any hassle.

Make sure you purchase this if you plan on buying or furnishing your home with electronics. They will come to your home assess the problem, fix, or replace your item.

I’ve always been skeptical of annual service plans, but ive had to replace quite a bit of major appliances and electronics this year. The first year the kitchen appliances delivery, install, haul away, and extended warranty paid for itself. Kitchen installers were great and the Geek Squad TV installers were very professional setting up, moving a tv and did a nice job with wire management. On top of these items I’ve purchased all my apple product as they offer free Apple Care warranty. You do have to maintain the membership to keep the warranty’s but i just renewed another year as i have a few more purchases coming up. Great Value Great Product.

We recommend this item due to the fact that if you have any item that is covered under the Total Tech it will get replaced or money back.

It’s been good for the little we used, can’t say much yet, quality of delivery and installation depends on who is doing it, some are great and some are very rude

I like the way I receive help/assistance with my computer and TV. Best Buy employees are very friendly and very helpful.

I broke my MacBook and it totally replaced it. Crazy value definitely worth it. If you are in college or traveling this is a must have.

This has been a great investment. The technicians for Geek Squad have done a tremendous job not only installing products, but explaining how to work them as well.

I cancelled my subscription because of the expense. Living on Social Security doesn't afford me the membership. So I cancelled it and now I can't use my printer. What else won't work. I tried to reinstate and Best Buy won't cover my printer.

I would be leary on this. Alot of the features that I used abd preferred will be phased out within a year. The extebwarranties are nice but i never purchased them to begin with

This plan has been a lifesaver. I don’t have to worry anymore about supplemental insurance plans. Scheduling for service in store is super easy and they’re always very quick.

This service is well worth the money. We had a refrigerator and a stove doe on us inside a year and because we purchased this the install and removal were at no extra cost.

I always purchase yearly subscription!! The best buy for me to always have help available to help me navigate technology problems.

I enjoyed having it. I got cheaper products at Best Buy, plus you get free installation on most electronics. I will get it again someday soon.

Excellent to have peace of mind . Don't have to worry about getting technical support when you need it . All Tech's are very knowledgeable about their job .

Nice feature of having auto extended warranties on anything you buy at Best Buy..

Having this added security and prop for my new PC gives me peace of mind knowing I have support if needed.

This might be my best ever purchase from Best Buy. I have had several good experiences with Geek Squad support, and this "Total" membership really gives us peace of mind.

THE BEST at BEST BUY! I got my TOTAL membership for the GEEKS! But it has also saved me $$$$ on free delivery and installation of washer and dryer.