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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1304 reviews

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Rating by feature

  • Service

    Rating 4.5 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance of the My Best Buy Total™ Yearly Subscription, as well as the protection and installation services it provides. Many customers appreciate the coverage and warranty offered, finding the subscription easy to use and providing peace of mind. However, some customers have expressed disappointment regarding changes to the features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,304 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Totally agree

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total protection for what I buy it’s well worth it one less thing not to worry about if something goes wrong with my purchase at Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great help when needed and great deals

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fist i was iffy about it because of the price but with stuff i buy for the home like tv gaming consoles its nice to know ill have protection on them for free for 2 years

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service you get under the total protection is great. I have taken my laptop back to Best Buy twice for issues and they were able to solve my issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Aspect of Total Tech

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a loyal Best Buy customer for years, and when I heard about the Totaltech™ Yearly Membership, I was intrigued. I decided to give it a try, and I must say, it has been a worthwhile investment overall. First and foremost, the benefits of the Totaltech™ membership are impressive. The free Geek Squad support alone makes it worthwhile, especially for someone like me who often needs technical assistance with various gadgets and electronics. Whether it's troubleshooting a computer issue or setting up a new smart home device, the Geek Squad experts have been knowledgeable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation service

    Rated 5 out of 5 stars

    Best Buy Total is a great buy!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad we purchased My Best Buy Total. It has saved a lot on delivery and haul away charges-paying for itself. Then we still have other benefits.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    FIRE*

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house burned down I immediately needed everything. I was able to go to Best Buy for a lot of what I needed. Thank you Best Buy for being there!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy Total Support

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Total Support is a great value and allows people to not worry about problems that occur, knowing that Bedt Buy will take care of the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Last Membership your ever need!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Membership does so much for you saves you money, gives you protection and piece of mind over all your hard earned money for your beautiful beloved devices of tech!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Investment!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment for everything that comes with it, including 24 month protection for electronics and appliances as well as free installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Toyal Tech

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny! Very happy that I purchased the Total Tech yearly subscription. It Has basically paid for itself with the benefits of it's rewards In money saved!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Annual Protection and Service!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a senior, I'm not savvy about devices but this annual service provides me with a quick and helpful resource to maintain my laptop in working order!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dfeeling

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always knowing that all my devices are covered is a great feeling. no matter where I am in the country, my work takes me coast to coast, there is a Best buy to take care of my devises. Even if I'm the one who did the "Ooops."

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Electronics

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best Very happy with overall Staff and service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product at bby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech make life super easy! Every product I buy have extended warranty which shows best buy stand by their products! Also special perks are added bonus

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get the package!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a life saver. Getting free installations for fridges and tv makes this worth it alone. Totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great membership program

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy Total is a great membership to be a part of. In addition to shopping with great prices, they also offer incentives as well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 year protection program on all purchases is a good value if you purchase tech regularly and discounts on several items with exclusive deals makes it a good value

    I would recommend this to a friend
  • Pros mentioned:
    Installation service

    Rated 5 out of 5 stars

    Total Tech is a great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pays for itself with free AppleCare … product discounts and Geek Squad access, installation and delivery make this a true bargain. Never looked back.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the greatest service at Laredo store. purchased several phones they all work great

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love total tech protection. I have felt comfortable buying things knowing they are protected. The staff has made things easy to claim when an issue does arise.

    I would recommend this to a friend