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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.7 out of 5 stars with 1458 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.8 out of 5 stars

  • Expertise

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers consistently note the overall performance of the My Best Buy Total™ Yearly Subscription. They appreciate how it simplifies their tech needs and provides excellent protection. Customers also find value in the data transfer capabilities, time savings, and the peace of mind the subscription offers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,458 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    total care

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    total care is a great thing to have.. works if you have problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has helped me several times in the past two months with problems with my old computer. Then a tech came to my home (no charge) and we realized that I needed a new computer. In the store I was helped to buy the right computer for me and got a No-charge appointment for a tech to come and install it. All very smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with Best Buy Total Tech

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a member of Total Tech for 4 years and have been extremely pleased with the service. They have fixed many problems on the computer and are always available and very helpful. They also clean up my computer monthly and all this for just an annual subscription...well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must Have

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re very pleased and this is a no brained purchase. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Computer Assistance

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Best Buy Total Membership and 24/7 Remote Access to tune-up, add/remove software, or any other technical difficulties is worth every cent of our yearly. Different memberships are available, but we will never leave Best Buy's Geek Squad and their Best Buy Total Application.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy Total

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy Total is a great deal. The cost is minor compared to the services that you receive for basically no charge. Actually since I have had the protection - for several years - I have not spent any money on any services performed by the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great benefits, value, and price for Geek Squad Total Tech Support!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Subcription

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the purchase; helpful and knowledgeable employees.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Webroot has provided good service after installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Support through Best Buy Total

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not live without our Tech Total subscription. It gives us such peace of mind to be able to troubleshoot our laptop and computer issues with no stress. The added bonus of easy access to installation and tech support for all of our TV's, laptops , soundbars, sub woofers, etc.! One stop shopping is the way to go!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Best Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. It is super helpful. It auto renews on its own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this yearly subscription to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Having a team in the sidelines gives confidence.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me confidence that I will get a fair price and I have a whole team at my disposal if I need help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Annual help assistance by geek squad!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this annually there's no easier way to get help when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Subscription!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy Total Yearly Subscription works and good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth price!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great when I had it. It provided protection against any viruses and I used it for it for TV mounting, which saved a lot of money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bestbuy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing bestbuy could have done for there loyal customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They make things better

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so nice to have someone who can help you with anything computers, tv and more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad tech service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good if get what you need, with no additional cost, but when you end up not having any computer / TV issues, then the money goes down drain. I wish it would include more, but it does give piece mind knowing that one has something to fall back on when something malfunctions. Items do get fixed pretty quickly, and the geek squad is very good at keeping customer in the loop and being informative. Things usually get successfully fixed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    NICE TO HAVE

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THESE YEARLY SUBSCRIPTIONS ARE GREAT---- ONLY IF YOU BUY TV'S COMPUTERS APPLIANCES DAILY--- SAVE MONEY BY HAVING THIS

    I would recommend this to a friend