Customer Ratings & Reviews

Worth every penny! They are there to help and I have always been satisfied

My Best Buy Total is a great deal. The cost is minor compared to the services that you receive for basically no charge. Actually since I have had the protection - for several years - I have not spent any money on any services performed by the Geek Squad.

Good if get what you need, with no additional cost, but when you end up not having any computer / TV issues, then the money goes down drain. I wish it would include more, but it does give piece mind knowing that one has something to fall back on when something malfunctions. Items do get fixed pretty quickly, and the geek squad is very good at keeping customer in the loop and being informative. Things usually get successfully fixed.

This protection plan came in handy. I had a laptop that had the fan go out. They told me where to get the part I brought the laptop back in and they repaired it at no cost. I almost gave up the plan but now I am glad that I kept it. You never know when you might need an electronics repair.

They’re always there for me to help me when I’m having computer problems

I recommend this to all of my friends, and actually while I was in line for Geek Squad, I convinced a customer to sign up for it! Too funny. Jeramiah just smiled at me, and the lady was thrilled as it covered the problem she had just by buying it. I would be a great spokesperson for this product. :)

Can’t say enough about this service. They have not only helped me with technical problems but also came to my home and made excellent recommendations for replacement TVs Internet, sound bars, etc. then, they came and installed everything! Can’t say enough good about this program.

Always found it useful especially with appliances. Worth the buy and dont ha e to worry about appliances breaking down. Geek squand Total Tech personnell are there to help you.Appoi tment also available within the week and sooner if an emergency. Definitely better than some other civerages like American Shield out there.

Essential service, and the deals are awesome too!!

Excellent service be a non technical person? They are my GO TO for all things, electronic laptop, iPad, iPhone, I watch & printer.

I forgot the reason why I have this. I do use it regularly whenever I shop at Best Buy. It’s not an absolute necessity, but it does help for the benefits.

Find myself constantly buying appliances with BB and this Total Tech is a must have if you spend your money their like we do. Major value when you buy your apple products with Total Tech as well cause it cheaper than buying direct on apple and it includes apple care at no additonal cost! Sign up if you havent lol

I love the ease it provides to schedule tech assistance and to just be able to walk in the store to get assistance. Megan (Santa Clarita, Ca. store) is very profesional answering my questions and explaining in terms easy to understand. And willing to demonstrate if necessary.

In the past few months, I have experienced scams involving my computer. My Best Buy Total Yearly Subscription was wonderful in recovering my desk top computer. All the Geek Squad agents were extremely helpful, experienced and amazing! I am especially happy to have my three family trees intact and working!

I cant say enough about total tech. They rock!! We have been customers for several years and very well worth the money. We have used them for computer stuff, TV stuff , phone pretty much anything electronic they get you throught it. I love these tech geeks!

This program is nice to have, especially if you have tech that needs to be repaired. Its nice to drop your tech off at geek squad and have them fix your issues, usually at no cost, unless they have to order parts, then you have to pay for the parts. I never used them for the install perk, because i live too far away from the store. Another thing that is nice is the total tech sales, you can usually find a good price on tvs, computers, etc..

I enjoy the tech services provided by the rewards program. I have contacted the tech team multiple times to trouble shoot my computer several times.

If you have never purchased the Best Buy Total subscription, stop what you are doing and get the subscription. It has saved us so much frstration and the Geek Squad in particular has been responsive and helpful online and in store. Just do it!

We signed up for the Total Program and have received great benefits from it. We subsequently purchased two major appliances and the removal and installation were covered for both. We also used it for repair coverage on our older computer. This has saved us a lot of money.

Definitely worth every dollar spent on the yearly plan we purchase. It provides many great deals on anything need plus one great feature is we get to have the Geek Squad completely go thru our computer every year to make sure it is running clean & strong. It is a great plan to have!