Customer Ratings & Reviews

This program is terrific. Our new stove was delivered, set up and old stove was removed at no additional charge and automatic extended review at no additional charge. Also have had some computer issues and all issues cleared up remotely with a simple phone call

I have only had the best experiences with Best Buy Total and the Geek Squad, All my questions have been answered promptly with professionalism and an understanding that I am not a computer tech individual. Thank you Best Buy

This is such a great value and overall service from Best Buy. It is like having my own IT Department through the Geek Squad team as well as expertise across all areas to give me the best advice on various products from TV and Computer to Home Appliances. I really value this annual subscription service.

With the amount of equipment I buy from Best Buy, having best buy total is a must to protect my products and sense of assurance. I know if there is an issue it will be taken care of by the Best Buy team. Thank you for making it affordable as I have used the service as needed.

For the nominal yearly amount paid for this service, I have more than gotten my money's worth. To have help anytime day or night and the protection with it is like having gold. The staff that I have dealt with have only been professional and extremely knowledgeable. Well worth having this service!

I, recently, bought a new TV. The sales person at BB in Marina, CA was knowledgeable and very helpful. I had the TV delivered and installed under my Total Tach membership. These services were provided at no cost. The agent did a great job installing the TV and syncing the remote.

My yearly Best Buy Protection is added peace of mind. Although in most cases I do not use it ), but it is good to know if I needed it I know where to go. This actually goes beyond the 1 year manufacturing warranty. Love that Best Buy offers this particular protection.

Would be lost without My Best Buy Yearly Subscription. I am not a technology expert and need help from time to time and these guys know what they are doing.

Having all my tech covered under my Total Tech program is the best thing since sliced bread…as they say. Whenever we have issues all we do is call the Geeks and it’s fixed. In the extremely rare case where they can’t, we make an appointment at Best Buy and bringing it in at our convenience.

Good. Provides for some in-home service or replacement in store. Definitely worthwhile coverage for multiple Best Buy products.

Love the program. Used it to service my laptop, purchase/install a television, and a washing machine. The delivery and installation of the washing machine and the television were covered. As a member I got a discount. Well worth it.

My yearly subscription just came up and I decided that this is still a great value to me. Every time that I’ve needed Geek Squad help in the store everyone has been excellent! Thank you Best Buy for hiring such a knowledgeable staff.

This annual subscription is a life saver. You get superior service, discount on buying products which eventually pay the price of this membership. If you shop at Best Buy, then this is a no brainer and you need to have this to safeguard and protect all your electronic items!

Love the shark products, they making cleaning easier and saves a ton of time for us.

My geek squad subscription is in jeopardy because of a change of home services that will be removed. Other than that, I totally love my subscription and association with Bestbuy. I wouldn't mind some feedback on this subject before my subscription runs out this June. As far as if I would recommend the item; I don't think so, I'm not sure.

My Best Buy Total coverage has been a godsend as this Baby Boomer really struggles with technical matters. Mostly everyone I know has children or grandchildren who can troubleshoot for them but I don't so I just pick up the phone to call the Geek Squad!

Recently my Samsung Frame TV screen became cracked. It was a third of the price to replace the panel than to replace the whole TV. Geek Squad did an awesome job repairing this TV. They had the TV back up on the wall good as new within 15 to 20 minutes. Fantastic job. Thank you.

The yearly subscription insurers me that any tech problems I have with my computer or laptop,and I-Pad will be covered to solve any problem that may occur. Also, it includes helping me to set up any computer or laptop I might buy in the future.

The yearly subscription is good to have because whenever you have anything needing to be worked o. You can count on if.

Excellent coverage for both of our laptops. Always a knowledgeable agent to help especially since there are so many threats and potential viruses. Definitely need this protection!