Customer Ratings & Reviews

This program is terrific. Our new stove was delivered, set up and old stove was removed at no additional charge and automatic extended review at no additional charge. Also have had some computer issues and all issues cleared up remotely with a simple phone call

So many little issues come up, especially for an older guy like me who didn't grow up with modern tech. I love having a go-to plan for resolving most of them.

Essential service, and the deals are awesome too!!

We signed up for the Total Program and have received great benefits from it. We subsequently purchased two major appliances and the removal and installation were covered for both. We also used it for repair coverage on our older computer. This has saved us a lot of money.

My geek squad subscription is in jeopardy because of a change of home services that will be removed. Other than that, I totally love my subscription and association with Bestbuy. I wouldn't mind some feedback on this subject before my subscription runs out this June. As far as if I would recommend the item; I don't think so, I'm not sure.

this is totally worth the the money. you can keep it as long as you need it

Always there for me!!! I am not too tech savvy so this is essential for me!!

My yearly subscription just came up and I decided that this is still a great value to me. Every time that I’ve needed Geek Squad help in the store everyone has been excellent! Thank you Best Buy for hiring such a knowledgeable staff.

This program is nice to have, especially if you have tech that needs to be repaired. Its nice to drop your tech off at geek squad and have them fix your issues, usually at no cost, unless they have to order parts, then you have to pay for the parts. I never used them for the install perk, because i live too far away from the store. Another thing that is nice is the total tech sales, you can usually find a good price on tvs, computers, etc..

With the amount of equipment I buy from Best Buy, having best buy total is a must to protect my products and sense of assurance. I know if there is an issue it will be taken care of by the Best Buy team. Thank you for making it affordable as I have used the service as needed.

Definitely worth every dollar spent on the yearly plan we purchase. It provides many great deals on anything need plus one great feature is we get to have the Geek Squad completely go thru our computer every year to make sure it is running clean & strong. It is a great plan to have!

Find myself constantly buying appliances with BB and this Total Tech is a must have if you spend your money their like we do. Major value when you buy your apple products with Total Tech as well cause it cheaper than buying direct on apple and it includes apple care at no additonal cost! Sign up if you havent lol

In the past few months, I have experienced scams involving my computer. My Best Buy Total Yearly Subscription was wonderful in recovering my desk top computer. All the Geek Squad agents were extremely helpful, experienced and amazing! I am especially happy to have my three family trees intact and working!

I, recently, bought a new TV. The sales person at BB in Marina, CA was knowledgeable and very helpful. I had the TV delivered and installed under my Total Tach membership. These services were provided at no cost. The agent did a great job installing the TV and syncing the remote.

My yearly Best Buy Protection is added peace of mind. Although in most cases I do not use it ), but it is good to know if I needed it I know where to go. This actually goes beyond the 1 year manufacturing warranty. Love that Best Buy offers this particular protection.

Overall service has been great for me and my wife. Best Buy is one of our favorite stores, even just to browse and look around. Customer service is excellent. Thank you

Excellent service!!!!! Highly recommend!! Love it!!

For the nominal yearly amount paid for this service, I have more than gotten my money's worth. To have help anytime day or night and the protection with it is like having gold. The staff that I have dealt with have only been professional and extremely knowledgeable. Well worth having this service!

This is such a great value and overall service from Best Buy. It is like having my own IT Department through the Geek Squad team as well as expertise across all areas to give me the best advice on various products from TV and Computer to Home Appliances. I really value this annual subscription service.

I will continue to purchase my Best Buy Total, because it brings a piece of mine to me and my family and I will continue to share this with family and friends