Customer Ratings & Reviews

Getting a new computer needing data transfer made my membership really pay off as it took several tries to get all my data where I wanted it. I even had a Geek come to my home to finally complete the job at no cost to me.

A great service to have even if you may never need to use it.

Having all my tech covered under my Total Tech program is the best thing since sliced bread…as they say. Whenever we have issues all we do is call the Geeks and it’s fixed. In the extremely rare case where they can’t, we make an appointment at Best Buy and bringing it in at our convenience.

Love the shark products, they making cleaning easier and saves a ton of time for us.

The yearly subscription insurers me that any tech problems I have with my computer or laptop,and I-Pad will be covered to solve any problem that may occur. Also, it includes helping me to set up any computer or laptop I might buy in the future.

This annual subscription is a life saver. You get superior service, discount on buying products which eventually pay the price of this membership. If you shop at Best Buy, then this is a no brainer and you need to have this to safeguard and protect all your electronic items!

My Best Buy Total coverage has been a godsend as this Baby Boomer really struggles with technical matters. Mostly everyone I know has children or grandchildren who can troubleshoot for them but I don't so I just pick up the phone to call the Geek Squad!

Great value for the money but I am disappointed that some of the original features have disappeared going forward especially the discount on in home service, that was a fabulous feature, they should reconsider removing it from the package.

I have had to use my plan over the years several times for repairs/setvice, and it has saved me a lot of money. I also love the additional perks like getting discounted pricing and protection plans on purchases!

I have save thousands by having this service. It also includes discounts on services.

Recently my Samsung Frame TV screen became cracked. It was a third of the price to replace the panel than to replace the whole TV. Geek Squad did an awesome job repairing this TV. They had the TV back up on the wall good as new within 15 to 20 minutes. Fantastic job. Thank you.

As an elderly non-geek user, this has been a brilliant investment in peace of mind, valid information from pros who know Best Buy products and a great fit for someone without a 14 year old grandkid to help them with devices and the internet use

I like it. It has helped for many of my Best Buy purchases. I wish they didn’t go to the payment tier program for the plan. In addition, it doesn’t really help when a the only Best Buy in your city doesn’t have auto techs to install purchased tech in the car.

Great service and great coverage. Price increases are coming and reasonable. The only negative is that coverage for products only last as long as the membership. IMHO, Extended warranty's (I.e. beyond manufacture's warranty) should be separate from other "Geek" services.

I initially didn’t even realize all the benefits that come with this membership. It comes with so many benefits. I have taken advantage of several of them now and am extremely pleased . It really pays for itself!

Great value that takes your dollar further than ever

I have bought this total product subscription for years, to help me with all my electronic buys, have saved me money in the long run on my products.

Definitly worth the extra protection when problem arise.

My Best Buy total yearly subscription can be a great option if you have devices you need or want the Geek Squad to check out for you or if you plan to purchase items when you need free installation, especially TV's (mounting also!!)

This is the second year I’m renewing the warranty membership, and it’s great to have. I probably should have it must we had a few small flames over this two years and everything was dealt with care and had supper customer support.