Customer Ratings & Reviews

When I purchased the membership, it was to protect my investment in a new laptop. What I got out of it was much more. I was able to bring my older computers and have them tuned up and refreshed for no additional cost. I feel like I have a team of experts to help with any tech issues that might come up. What a piece of mind!

Love the Total Tech Membership. I have used it a lot. Easy to call 24/7 and get a Geek Squad agent who is curtious, knowledgeable and helpful. Many time I have called to asked for help on one thing and ended up also learning about something else. I am not computer saavy. This has been a great investment for me and I highly recommend it. In addition to 24/7 Geek Squad, there is 60 day returns, up to 2 year free protection plans on products bought at Best Buy, member discount prices, free standard and 2-day shipping and discounts on repairs. One thing they changed this year is no more free in-home service. But they dropped the annual price from $200 to $180. I recently thought I got hacked when a lot of bells and whistles went off and my computer froze. I called and got same day appointment 2 hours later. the agent was so kind and fix it in 5 minutes. Luckily I was not hacked as I knew not to call the phone number given on my computer screen when it froze. Highly recommend My Best Buy Total Membership to anyone.

Excellent subscription. It comes in handy. Leaves you worry free.

Excellent. Never had a problem ,and used their service a few times.

Didn't realize how much I would save until we needed to replace our microwave. Bought new unit during Labor Day sale and saved $180 off sticker price. Then, we were treated to free delivery, free install and free haul away. Savings for this one purchase was greater than the yearly subscription.

This membership is a good value. Member prices and Geek Squad support are great. Protection plans on our purchases!

Excellent protection. Easy to acquire with the Geek Squad support.

I use total (previously total tech) for all my PC needs. I have purchased multiple appliances including cameras, refrigerators, stoves, microwaves and dishwashers and used Best Buy's tech support. I have had everything installed by their technicians with no issues. I would recommend them for all your needs.

My Best Buy Total™ membership is a must have if you have multiple PCs and other electronics. I have peace of mind knowing that if I have a problem with any of those devices I can take them in to Best Buy and have them repaired.

love it ..great value. we get it ever year, try it

A must if you have multiple devices. This very useful

The workers are knowledgeable and help with tech problems when needed.

This package is top notch in my opinion. Great coverage for tech issues, opportunities for good deals

I have not had any issues so far. It is working good.

I recently bought a new laptop from Best Buy. I needed to have the files from the old computer transferred to the new one. The Geek Squad handled this flawlessly and I'm very pleased. It cost me nothing to do this as a member of Best Buy Total.

My Best Buy Total has been a life saver! I have had it for at least 3 years and renew annually. I also have used it for my products and did not have any issues with it. It is worth purchasing!

GEEK SQUAD Total Technicians have been at the house several times over the past two years troubleshooting my computer and printer issues. They have been solidly professional in hands-on repair and knowledge transfer to customer. Most important is their listening.

I've had total tech for a few years now and have used it for multiple uses. Free stereo installs on 3 different vehicles , free install/delivery on refrigerator , free install on dishwasher also hauled off both appliances as well as my washer and dryer. Has a laptop serviced etc.

Like the benefits we receive from our membership subscription. Makes things easy and with less hassle, especially when buying products. Like the helpful support we get. People are considerate and seem to want to do a thorough job.

I like that I can visit the Geek Squad in person or online chat and they fix any issues I am having with my laptop or printer. I trust them completely.