Customer Ratings & Reviews

What can I say? This service has more than paid for itself multiple times over. Quality service at a price that Warren Buffet would want in his personal portfolio.

The peace of mind is priceless in comparison to the worry of not getting the great service or the best goods!

Glad I had auto-renew set up. Showed up at Best Buy to estimate cost to fix “blue screen”. Was told my service contract was auto-renewed the day before! Cost $0 to fix

A must have if you have a computer, internet, WIFI, or printer, The GEEKS ARE GREAT, EAST TO WRK WITH FAST EFFICENT, PROFFSSIONABLE and FRIENDLY.

I teach and I'm in getting something fixed on my computer 2-3 times a year. I need help that day and I can not afford to leave it off somewhere for a week or a few days for someone to look at it and fix it. With the GeekSquad, most of the time, I can schedule an appointment for that day. They can usually fix the problem within 20 minutes. If not then I have to leave it til the next day. Best Buy Total even covers my stove I recently purchased.

Engineer is always knowledgeable and works to ensure that what I need/want is accomplished. In home support is great versus having to take a product into the store.

My rating of good is based on the uselessness of offshore but the value of the help of the Geek Squad at the store. 1st, offshore is so busy, the wait time can be long. Next, all they do is install their software and run it. Not only did this waste my time and not truly address my problem, the offshore Geek Squad LIED that I requested the software to be place in machine. (I agreed because I know they have to run some basic review on the machine. THAT is different from me requesting it be place in my machine.) If this was the only part of the rating, I would've given them 1 star. The true value of the Geek Squad is if you bypass offshore and deal with the people directly at the store. While a hassle to get there, I find the staff polite, knowledgeable and truly wanting to help you. A few times, their help has been worth the value.

Investing in My Best Buy Totaltech Yearly Subscription has been a wise choice for us. This is my third year since we enrolled in this protection program. It has given us the peace of mind and the help knowing that they will professionally help us with any electronics and/or appliances that we have purchased from Best Buy. We are not tech savvy, so they have come to our aid with GREAT CUSTOMER SERVICE. I could go on and on about the positive aspects of this program and their wonderful customer service, but I will sum it up as; WE ARE VERY HAPPY WITH THIS SERVICE AND WE HIGHLY RECOMMEND IT.

Like the benefits we receive from our membership subscription. Makes things easy and with less hassle, especially when buying products. Like the helpful support we get. People are considerate and seem to want to do a thorough job.

I have not had any issues so far. It is working good.

For me, this is a must-have. Being a single mom of disabled twins, and being elderly, this helps me sleep at night.

I have had total tech for 5 years now. Got it when I bought my then new laptop. It covers ALL my teck, Being housebound the in home service is great. I have Geek Squad clean up laptop regularily especially when it gets slower & I don't have to buy a security suite from someone else. Also I can call any day or night for tech help.

Offers great value with all the necessary features. Putchased for my father in law who did nig need the additional features of the more expensive models.

My Best Buy total membership has been helpful. The technician helped me set up my HP laptop and cleaned my Samsung laptop.

The Best Buy Total is an excellent investment to ensure your electronics work well (tune ups etc. )

The benefits you get are worth the cost. Especially with geek squad

Excellent. I recently lost the use of my computer for my business. Now I have the protection and support that would have saved me money in the past!

The Total tech support has paid off very well, and has probably saved us money during the time we have had it,

Worth every penny It is on automatic renewal once a year I plan on keeping the Total Helps with the geek squad

Very satisfied with the service I receive at Best Buy. All work is done very quickly and done well.