Customer Ratings & Reviews

Wow, this service is the best ever, The guys and gals are really knowledgeable, also love the remote tune-up feature. It is a little lengthy to get to a tec, but service is so worth it

This is a must have if you have numerous devices that could need replacing

Regardless of what the problem is My Best Buy total yearly subscription covers it. It takes the worry out who and how much is the problem going to cost me. It is a lifesaver,

A must have if you have a computer, internet, WIFI, or printer, The GEEKS ARE GREAT, EAST TO WRK WITH FAST EFFICENT, PROFFSSIONABLE and FRIENDLY.

Best Buy is the best for all my office necessities, my yearly subscription is awesome I receive a reminder to go and update my computer’s and printers customer service best of the best

What can I say? This service has more than paid for itself multiple times over. Quality service at a price that Warren Buffet would want in his personal portfolio.

Pretty good program, prices have changed though. Use to be easier to navigate.

Makes my tech needs easy breezy. Auto renewal is another great benefit

For me, this is a must-have. Being a single mom of disabled twins, and being elderly, this helps me sleep at night.

Glad I had auto-renew set up. Showed up at Best Buy to estimate cost to fix “blue screen”. Was told my service contract was auto-renewed the day before! Cost $0 to fix

It's a little expensive for when you have one item under warranty. Since you need to renew to keep warranty in place. FOR THOSE WITH MULTIPLE YEARS OF WARRANTY. AN ADJUSTMENT IN PRICE WOULD BE APPRECIATED. When TOTAL needs to be renewed.

The customer service rep was very knowledgable on the product and helped us purchase new phones for both my wife and I.

Unfortunately I got this when I purchased my new tv and I think I got some use out of it on the purchase of the tv and with mounting the tv at the time. However, I never really ended up needing to use this service again and I forgot about the auto pay so I paid for it for a few years for no reason. I regret getting it and not canceling it sooner.

My rating of good is based on the uselessness of offshore but the value of the help of the Geek Squad at the store. 1st, offshore is so busy, the wait time can be long. Next, all they do is install their software and run it. Not only did this waste my time and not truly address my problem, the offshore Geek Squad LIED that I requested the software to be place in machine. (I agreed because I know they have to run some basic review on the machine. THAT is different from me requesting it be place in my machine.) If this was the only part of the rating, I would've given them 1 star. The true value of the Geek Squad is if you bypass offshore and deal with the people directly at the store. While a hassle to get there, I find the staff polite, knowledgeable and truly wanting to help you. A few times, their help has been worth the value.

Great for fixing my pc's. Always easy to setup appointment

Okay for my purpose, used it a couple times in a year

The Best Buy Total is an excellent investment to ensure your electronics work well (tune ups etc. )

Engineer is always knowledgeable and works to ensure that what I need/want is accomplished. In home support is great versus having to take a product into the store.

Investing in My Best Buy Totaltech Yearly Subscription has been a wise choice for us. This is my third year since we enrolled in this protection program. It has given us the peace of mind and the help knowing that they will professionally help us with any electronics and/or appliances that we have purchased from Best Buy. We are not tech savvy, so they have come to our aid with GREAT CUSTOMER SERVICE. I could go on and on about the positive aspects of this program and their wonderful customer service, but I will sum it up as; WE ARE VERY HAPPY WITH THIS SERVICE AND WE HIGHLY RECOMMEND IT.

Very satisfied with the service I receive at Best Buy. All work is done very quickly and done well.