Customer Ratings & Reviews

The Total tech support has paid off very well, and has probably saved us money during the time we have had it,

This annual Total Tech membership has paid for itself 10x over. I buy from Best Buy vs. other retailers because of protection coverage under Total Tech. When I replace anything now, I only buy from Best Buy - my whole house electonics, appliances etc is protected

I continue to have this yearly subscription. It is helpful when installing big items. I don't just use it for myself - I have used it for my mom's TV install as well. The subscription and TV install are about the same price now unfortunately. They changed their terms a few years back. It is still helpful as I do not have to look around for some third party to install.

I bought this for the first time a couple years ago and wouldnt be without it. I've renewed it each year. Not only have I taken computers, cell phones, and laptops inot Best Buy, I've also had Geek Squad install home sound sytems and speakers!

Worth every penny! They are there to help and I have always been satisfied

I have used this service many times in the past. First it extends warranty from standard one year to 2 years. Second it connects me to help (Geek Sqad) tech support that I do not need to pay extra for. In the past it did include free delivery and installation- Now it doesNOT- which is a real real pity. And I do not feel I am paying less than before.

Worth every penny It is on automatic renewal once a year I plan on keeping the Total Helps with the geek squad

They’re always there for me to help me when I’m having computer problems

Offers great value with all the necessary features. Putchased for my father in law who did nig need the additional features of the more expensive models.

I’ve been a member for about 4 years, despite the terms changing I will continue to have this service

I purchased a new TV from Best Buy and always get the total tech. My new Tv just quit after 4 years from purchase date. Because I had Total Tech I received credit of the amount of the original purchase toward a new TV. Installation was quick and well done and I love my new TV.

Excellent. I recently lost the use of my computer for my business. Now I have the protection and support that would have saved me money in the past!

It was great! They delivered and set up the TV, and moved the previous TV to a new location. They showed me the new features also!

I have had about 4 technicians into my home. One serviced and diagnosed the television and refrigerator. One assessed my camera and security system. I believe another group installed my washer and dryer. Not sure about the 4th. The point is Best Buy Total is my maintenance crew. I have had confidence in the advice they provided. I felt I got value from their advice. I would recommend Best Buy Total Protection as an inexpensive insurance plan.

Total tec is something you must have and get if you have a computer, printer, phone, etc. you need to get this it will help you and save money.

Overall service has been OK since I have been paying for the annual service. The service costs have increased in the recent use of the service.

I am quite satisfied with all of the services i ha e and have had with Best Buy. The Geek Squad and Tv,and appliances purchased

Good. Provides for some in-home service or replacement in store. Definitely worthwhile coverage for multiple Best Buy products.

I came in under the window and was able to renew under the old Total Tech and will stay with that for the year. I will not renew under the new plan because my only reasons for paying for these plans were free delivery and installation. The extra warranty is nice, but not worth the money charged for the new plan. In the past, I have purchased all my tech and appliances from Bestbuy. I hope Best Buy will return the old plan before I renew next year, but if they don't, I have no reason to buy all my tech and appliances from them anymore.

Great product. However I need someone to call me regarding an appointment to replace surround sound