Customer Ratings & Reviews

I have had this service for a few years now and the biggest problem is remembering that it is available. I'm getting better at that now. Really comes in handy when I'm having a problem and am not sure where to start on getting help. It is a luxury in that you pay upfront and don't know how much you will use, but if you can afford it, it is nice to have. Also provides annual virus protection and password help and discounts on some services like having electronics installed in your car.

This is fantastic to have access to!! I'm not real great with computer issues and I've had to use Geek Squad a few times. i've always had very good and very prompt assistance. Once I had a real mess and they had to move me up about 3 levels or 2. They were great and got my computer straightened out. I'm glad for them and I trust them. I've had my subscription for probably 9 or 10 years. A lot of dollars at one time, but for me it's sooo worth it!!

I have been getting a lot of use from my Best Buy Total Tech subscription. It has more than paid for itself!

Meets my technical requirements in a convenient and efficient way, very pleased with my service.

Very good service, fast. Whenever I have needed they help me solve problems with computers.

This Best Buy plan is great to have if anything goes wrong they are there to help you fix it.

Our Roku TV was setup by the technician. He was very helpful and answered all of our questions. He was a very nice person!!

We can't live without Best Buy Total Support! Some of our friends have young adults in their family who live nearby, but ours live far away, so we need the support we get from Best Buy Geek Squad!

best thing to come with any rewards card or store offer ever! very beneficial and full of awesome perks.

Had this for several years works very well covers multiple products and appliances

Overall service has been OK since I have been paying for the annual service. The service costs have increased in the recent use of the service.

Needed to pick up the shield for my phone and have it installed. Geek squad was short staffed they told me to pick up the protective shield at the register. The charming woman at the register quickly gave me the shield and suggested going to mobile to have it installed. She was extremely pleasant and knowledgeable and the men at the door offered to put the shield in for me as no one was at mobile to accommodate me. Everyone was helpful and made this pick up very agreeable

Well worth the cost for the ease of getting help and service on any and all of our purchases

Love it! Saving time and easy to manage time too , no need to look around for service when need

We love My Best Buy Total. We purchased a refrigerator, induction stove, 65” TV, and an 85” TV complete with sound system. All items were installed, and old items were taken away. We also had the Geek Squad come and troubleshoot the sound system. My My Best Buy Total has paid for itself for the next three years. We love having this plan, as we get older we cannot install some things, and to have the knowledge that this plan will take care of that, give us total peace of mind.

Great program. Have use the service several times. Never an issue with getting thing done.

This package is top notch in my opinion. Great coverage for tech issues, opportunities for good deals

Best product support ever. It has saved my marriage on a number of occasions and I love the secret sales

I could not survive without the help and services of Geek Squad. Their help is worth every penny.

This is the first device like this, that we have ever owned. Very, very impressed.