Customer Ratings & Reviews

Best Buy keeps taking peices of what made this a good deal. I just found out that the price goes down to $179.99 for renewal. It was $199.99 with my Webroot subscription. It was $5 with Total Tech. Now it goes to $19.99, so I will still pay the same. Probably will not renw this year.

The old Total Tech has been a great value, with extended warranties and service, in particular free deliveries and installs. But I will NOT be renewing this as they've scaled back benefits to the point it's hardly worth it. Better to buy an individual extended warranty if you need it and forget the yearly plan

Not as valuable to have as the previous version, but can still be practical to have.

I must have this but not sure what it is. Yearly subscription.

I feel like I haven’t really taken advantage of this service. So I’m not really sure about it.

I'm very dissatisfied with all the changes to this plan this year.

Good items to buy for your Best Buy products Will buy it again.

disappointed with service never had to wait weeks to had someone to set up service

I have been a customer and plan user for years. The quality has definitely decreased. Customer service is very slow. The after hours geek squad service is questionable and in circumstances did more harm than good. Disappointing.

Our plan was canceled by error on Best Buys side and they will not reinstate plan. Even after speaking with them for almost a month repeatedly and being told it would be done we are now being told opps we are sorry we can not reinstate with no explanation. We have over 20 products under the warranty. Very disappointed in the customer service team in all departments they will purposely end the chat so we have to records or just hang up the call. We went into the store and was told they can not do anything and was given a number to a department that said they dont deal with these problems.

I tried to use to have a new battery put in, but you don't do that.

Highly recommended, can not go wrong with their memberships or sevices !

I was actually disappointed after bringing my router to geek squad hoping that i would be met with a smiling face and told that my item would gladly be looked at because after all, I purchased the total Best Buy plan that covers the most of every plan they offer. That didn’t happen.

I Haven't used this service for a while. The installations were horrible and they keep reducing the services offered while increasing the cost. On top of that, when rating this product it wouldn't allow me to choose one star.

do not waste your money, You will be sorry, frustrated, not able to cancel without a lot of run around. The cost far outweighs ANY benefits this had in the past since BB has cut pretty much any reason to buy outside of AppleCare (and that's worthless for my as an Android/Samsung househould). Clueless reps and several wasted hours on the phone. Don't fall for this. Now they even want you to sign up to be able to return things past 2 weeks - something that is standard on Amazon, and 90 days many other places.

I liked Best Buy’s totaltech. Now the service loses a lot of important features, like in home help and setting up things like your TV and stuff. We pay a little less but in the end, shame on you Best Buy!!!!

I like the discounts and warranty coverage. Don’t like that you cant extend warranty and don’t like that they removed the install services and haul away. They keep raising rhe rates and removing the value.

Total tech was great, however I was mislead for what was involved. I was told installation of items and delivery was included, however they charged me extra. Very disappointed at how I was mislead.

You get no priority. Best Buy set up install date twice and didn’t show. There’s no communication between the stores, their customer service and installers

We have had a bad experience with getting someone out to help resolve issues with a tv we purchased thru best buy. No help over the phone so we decided to cancel. Thanks