Customer Ratings & Reviews
- SKU:
- 6475782
Customer reviews
Rating 4.7 out of 5 stars with 1460 reviews
(1,460 customer reviews)Rating by feature
- Service4.7
Rating 4.7 out of 5 stars
- Professionalism4.8
Rating 4.8 out of 5 stars
- Expertise4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about My Best Buy Total™ Yearly Subscription's overall performance, protection, and ease of use. Subscribers appreciate the quality of repairs, data transfer capabilities, and the time saved by using the service. The subscription also provides peace of mind for its users.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Frustration!!!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy keep changing and removing services that used to be under the one year service. Now it is at a reduced price. this is not what i origionaly paid for!
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.while your product is on warranty, this stuff doesn't help for anything. waste of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disturbing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a Best Buy customer and Geek Squad member for years. It has become increasingly difficult to reach product information and service over the years. I cannot get through to cancel my subscription. I am very upset.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor customer service.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Lafayette BestBuy Total is awful and I would not recommend to anyone. They are not willing to help with anything and would only tell me they are short staff and can’t or won’t help.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst of the worst
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your techs cannot make themselves understood you raise price of crusty services while ensuring no one can understand a word the are saying
No, I would not recommend this to a friendRated 1 out of 5 stars
store employees
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer care is the worse. Geek squads not good. In-store employees are always texting in the aisle. My IMAC is the best because it's an Apple product. Best Buy Customer Services to good at all
I would recommend this to a friendRated 1 out of 5 stars
Geek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.much too expensive for the times used. sure, it saves money in the end I would like some fair pricing for times actually having to use.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad customer support
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not delivered 2 months after purchase. Tried calling Best Buy. Spoke to a supervisor by the name of Daniel. Said will call me back within 24-48 hours but he did not.
No, I would not recommend this to a friendRated 1 out of 5 stars
Quality service a thing of the past
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of service has fallen off over the years with stores closing and customer service being a thing of the past dont see the need of the yearly expense but i paid it
No, I would not recommend this to a friendRated 1 out of 5 stars
Joke
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DONT HAVE A YEARLY SUBSCRIPTION!! So joke us on u guys
No, I would not recommend this to a friendRated 1 out of 5 stars
No show totaltech
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt show up for total tech appointment. Website thinks that arlington, tx is best buy store closest to College Station, TX. I disagree
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive and did not get any better service or support. Some price incentives but not worth the cost.
I would recommend this to a friendRated 1 out of 5 stars
disappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel we are getting less and less each year from Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Wass a fantastic service. Now, it is a complete waste of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Tech
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was an awesome tool The Total Tech program until they decided to change it. Now I am going to cancel
No, I would not recommend this to a friendRated 1 out of 5 stars
Too Many Changes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am did with the new program. My Webroot is no longer covered, free haul away services gone, etc. Why??
No, I would not recommend this to a friendRated 1 out of 5 stars
Sneaky little Best Buy.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sneaky way to subscribe to this. Stopped auto bill. But cant get redund
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have asked for help 5 times - each time after at least an hour contact- issue never resolved
No, I would not recommend this to a friendRated 1 out of 5 stars
No service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No service at all. Never delivered item or cust service
No, I would not recommend this to a friendRated 1 out of 5 stars
Overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like we are losing a lot of benefits and still paying a high premium price
No, I would not recommend this to a friend