Customer Ratings & Reviews

Best Buy is my go-to store for consumer electronics. Staff is very helpful. And their prices are competitive with online prices. I’d look for the item online and then go to the store. I’d rather buy electronics from a physical store than online because it there is a problem I can come back and have them check it out instead of sending it out to a company across the country by mail.

Didn't really need the service in the last few years. Suddenly my wife and I ran into a variety of technical issues in the last 8 months and The Greek Squad came through. Very happy will the results. The techs were very helpful with all my questions too, and I can ask quite a few. LoLs

Our Roku TV was setup by the technician. He was very helpful and answered all of our questions. He was a very nice person!!

Service offers peace of mind that when tech issues arise, there are people on standby to help. Love the ease of use and the professionalism of the tech pros.

Needed to pick up the shield for my phone and have it installed. Geek squad was short staffed they told me to pick up the protective shield at the register. The charming woman at the register quickly gave me the shield and suggested going to mobile to have it installed. She was extremely pleasant and knowledgeable and the men at the door offered to put the shield in for me as no one was at mobile to accommodate me. Everyone was helpful and made this pick up very agreeable

I believe the previous coverage was better because it was more inclusive. The changes in the current coverage is not as inclusive and I will see if it is a problem for me.

Great service. The total tech has been a life saver with my computers and laptops.

I could not survive without the help and services of Geek Squad. Their help is worth every penny.

Works great I was able to get a $59 back from Best Buy so the product pays for itself.

Best product support ever. It has saved my marriage on a number of occasions and I love the secret sales

We love My Best Buy Total. We purchased a refrigerator, induction stove, 65” TV, and an 85” TV complete with sound system. All items were installed, and old items were taken away. We also had the Geek Squad come and troubleshoot the sound system. My My Best Buy Total has paid for itself for the next three years. We love having this plan, as we get older we cannot install some things, and to have the knowledge that this plan will take care of that, give us total peace of mind.

Good value. Easy to rebew each year. Keeps my pc current.

I have had Best Buy Total protection for years and would highly recommend to others.

This is a great protection plan for all Best Buy purchases. And if you need to call them about a product, you don’t need to wait for a person to speak with you. It’s like you’re first in line. Also the Geek squad has been very helpful with me also. I buy nearly all my appliances, electronic devices from Best Buy. They will match prices too. For 2 seniors who struggle with technology, this is a great plan.

Very happy Best Buy has continued to offer this program to it's customers, it is a great product.

I'm currently a Best Buy Total subscriber (formerly TotalTech) and before that I always purchased the Geek Squad protection for all my electronics. Best Buy offers an extended warranty that I have never been disappointed in. Recently I took my Desktop and Laptop in because I was having trouble syncing them. The Geek Squad was great and went above and beyond again. I always recommend Best Buy Total to all my family, friends, and colleagues.

Tv and wall mount excellent. Theater like look. Excellent installing service. Very professional installer

Any problems are quickly resolved and I do not experience very expensive charges.

I love this membership. Never have to worry about my electronics

This service is very valuable when encountering issues with compatibility and connectivity issues with an app.