Customer Ratings & Reviews

Very happy with the product and geek squad service

Performs exactly as expected, have no complaints and would recommend!

Great dryer! Very efficient and the price was just right!

Best choice in purchasing this item. Worth my monies worth

Brought this for my kids great product and quality

Better than what I was expecting! Highly recommended.

Product was very easy to set up and use. Good quality

I am being asked to review a payment for my total tech deductible. Because your system will not allow me to use a chase Visa card I had to go into the store to pay the deductible. I have had to do this several times. This time they had to refund the charge because the call center did not like how it was done. I am trying to get coverage for my fridge that I am paying for. A manager at the store was supposed to have one of the local techs contact me to get things going but still nothing. Your system has no problem charging me for the annual fee and the monthly plan that I have so why will it not accept the exact same card for the deductible? You are making it incredibly difficult to do business with Best Buy. I have been a loyal customer for 20 years or so. Are you trying to push customers to online platforms or other stores? I like the store and employees at my local store. Dealing with a call center to get the service that I am paying for filled with employees who do not care if things get handled is the breaking point. When I was a Best Buy employee we were expected to be knowledgeable and do whatever it took to take care of our customers. Why has this been lost? Get it together!

Setup is easy along with the mounting to wall view is good

The Best Buy Gift Card showed up, folded and creased in the middle. Because of the short time I had left before Christmas. I decided to apologize to my niece and give it to her anyway. Fortunately she could still use it but I was disappointed at how damaged it was upon delivery.

Love the rewards and deals and especally the video game deals

I purchased I ps5 off the Best Buy online three weeks ago. The system has already broken preventing me from loading up any game. It crashes every time I try to play a game on it. I took it into bed buy today and the two associates at the customer desk were rude and arguing with each other on who was gonna help me because they said it was sold through third party on the Best Buy website and there was nothing they could do. And they I guess didn’t want to even help me because they said I was gonna yell at them like everyone else. I never raised my tone or anything just trying peacefully to look for a solution considering I spent over $600 on a system that broke in three weeks of owning it. I will not be returning back to best buy after this. Unprofessional workers and waste of money products they sell! I barely used the ps5 it was in excellent condition in the box with all items including the fortnite code that came with it used.

Christmas present for the win, the easy set up was the bonus.

Takes a bit getting used to as all new products do.

Last year I purchased a computer for my son and we added the insurance. I was told by the agent the help me and the manager reconfired that the insurance covered any damage for 2 years including accidental. During the snow storm my son slipped on the ice with his computer in his backup. Due to the fall the screen somhow started to bubble as side of computer chipped as well. When he got to the geek squad he was charged $84 and was told that the fee was shipping charges. When I learned about this I contacted best buy and I was told there were not such fees as shipping. They created a ticket and I was told my issue was escalated and my account was going to be review for a refund. That was on February 25, 2026 with Eduardo. As of today, March 13th I have not gotten an updated, so I contacted your support again. I spoke to Kelly who transferred me to Nandhini. She told me a different store that I need to go to the store in person to fight for a refund. She also confirmed that there is no such fee for shipping. I asked for a supervisor and she would not connect me with one. She said that a supervisor was not going to be able to assist me as she had the same access he had.

I purchased an 83” LG OLED on December 24, 2025. It was scheduled for delivery on January 5, 2026. At 1 o’clock in the afternoon I get a call saying the TV is not in stock and is in transit. They tell me it will be delivered on January 7, 2026. 2 o’clock in the afternoon on January 7. I called Best Buy. They said that they had no idea about the delivery. So I go to the store that I purchased my TV and sound bar from and they said that the sound bar is now in transit, I said fine, Just give me a refund. They said we can’t do that here you have to call the one 800 number so after calling the one 800 number and canceling my order I am in just disbelief at the lack of communication between scheduling Best Buy and the installation team. Not sure if I’ll ever do business with Best Buy again. My purchase was over $7000. Best Buy, you need to get your act together

Wrong delivery wrong chair no massage or heat very sad

I bought a brand-new laptop from Best Buy. I also have the Geek Squad protective services plan. About 3 months after getting my new computer, the Outlook icon stopped working at all. I was not able to fix it with with basic trouble-shooting, so I went online and used the Geek Squad remote services. The agent that remoted in was supposed to be qualified, according tonNeat Buy. He ended uninstalling software that was not even involved and then messed up the repair to the point that the computer was not even functional. Had to then call the 1-800 number and schedule an in-store drop-off. Because I was dropping it off between my full time job and my part-time job, I did not have but about an hour of time. When I got to the store, the line was backed up down the aisle, and NONE of the appointments that were scheduled were even being recognized. I don’t know what’s happened to Best Buy, but I will NEVER purchase anything there again.

Bought my daughter a phone for Christmas gift. Only had 2 months and now it will not boot up, no damage to the phone. Used geek squad online chat they told me to go to the store. Took to the store told me I had to file a claim online. Followed instructions and don’t see claim option. Call support they are telling the same thing from attempts 1 and 2. Told them there is not a claim option online, they try to walk me through and same result that I’m getting claim still not filed. Now I’m awaiting a call from a manager at the local store.

We shop exclusively at Best Buy for our electronics ~ can't imagine anyone else having the same knowledgeable, friendly, helpful, informative representatives anywhere! What we like most is that they actually answer your question and they don't pressure you to purchase the most expensive option available. (And having your receipts on file in your account in their computer is AMAZING!!!! Doesn't matter if we've lost the receipt or not ~ exchanges are simple!!!) Love, love, LOVE Best Buy!!!