Customer Ratings & Reviews

Better than what I was expecting! Highly recommended.

Brought this for my kids great product and quality

Product was very easy to set up and use. Good quality

Love the rewards and deals and especally the video game deals

Easy to put together. It is light which makes it easy to use

I renewed my extended warranty for my Olympus TG-3. It’s a rugged camera and takes fabulous pictures. I bought the warranty just in case the lid malfunctions and water seeps into the camera. It shouldn’t but I read reviews that if the lid is not cleaned properly water might get into it. So bam I got the added warranty. Great deal because it’s still cheap if you renew it 3 times. Now look up the reviews for the Olympus TG-3 or TG-4 which I also bought from B.B. and get the camera and get that extended warranty. Best...!

I bought a brand-new laptop from Best Buy. I also have the Geek Squad protective services plan. About 3 months after getting my new computer, the Outlook icon stopped working at all. I was not able to fix it with with basic trouble-shooting, so I went online and used the Geek Squad remote services. The agent that remoted in was supposed to be qualified, according tonNeat Buy. He ended uninstalling software that was not even involved and then messed up the repair to the point that the computer was not even functional. Had to then call the 1-800 number and schedule an in-store drop-off. Because I was dropping it off between my full time job and my part-time job, I did not have but about an hour of time. When I got to the store, the line was backed up down the aisle, and NONE of the appointments that were scheduled were even being recognized. I don’t know what’s happened to Best Buy, but I will NEVER purchase anything there again.

Performs exactly as expected, have no complaints and would recommend!

I purchased an 83” LG OLED on December 24, 2025. It was scheduled for delivery on January 5, 2026. At 1 o’clock in the afternoon I get a call saying the TV is not in stock and is in transit. They tell me it will be delivered on January 7, 2026. 2 o’clock in the afternoon on January 7. I called Best Buy. They said that they had no idea about the delivery. So I go to the store that I purchased my TV and sound bar from and they said that the sound bar is now in transit, I said fine, Just give me a refund. They said we can’t do that here you have to call the one 800 number so after calling the one 800 number and canceling my order I am in just disbelief at the lack of communication between scheduling Best Buy and the installation team. Not sure if I’ll ever do business with Best Buy again. My purchase was over $7000. Best Buy, you need to get your act together

The Best Buy Gift Card showed up, folded and creased in the middle. Because of the short time I had left before Christmas. I decided to apologize to my niece and give it to her anyway. Fortunately she could still use it but I was disappointed at how damaged it was upon delivery.

Setup is easy along with the mounting to wall view is good

I purchased I ps5 off the Best Buy online three weeks ago. The system has already broken preventing me from loading up any game. It crashes every time I try to play a game on it. I took it into bed buy today and the two associates at the customer desk were rude and arguing with each other on who was gonna help me because they said it was sold through third party on the Best Buy website and there was nothing they could do. And they I guess didn’t want to even help me because they said I was gonna yell at them like everyone else. I never raised my tone or anything just trying peacefully to look for a solution considering I spent over $600 on a system that broke in three weeks of owning it. I will not be returning back to best buy after this. Unprofessional workers and waste of money products they sell! I barely used the ps5 it was in excellent condition in the box with all items including the fortnite code that came with it used.

Christmas present for the win, the easy set up was the bonus.

Takes a bit getting used to as all new products do.

I am a current Mac user. My son is transitioning to highschool and his grandparents wanted to know what they should purchase. Of course, we selected the Mac Pro because it will stand the test of time and move with him to college. He absolutely loves his Mac and I am a little envious that he has a newer model. He will be using his Mac for class, research, and projects to enhance his coding knowledge. Once you go Mac you will never go BACK!!!

After buying an " I've got power " computer for 1300.00 from Best Buy problem started. After several months of use a fan went bad. Looked up purchase receipt and saw i had 1 year warranty parts and labor so i took it back to store for repair. Service rep said that is manufacture warranty, nowhere does it say manufacture on my receipt but after several min explaini g that to the rep i gave up and tried different approached . Told her i would pay out of pocket, then she said " can't work on that brand " . So i says you can sell them but you can't fix them ? I was then Informed if i had paid in cash they could fix it but since i used CC can't work on it. So now I'm stuck with an expensive broke down computer that the seller won't deal with. Same old song " we got your money so who cares anymore " Avoid BB at all costs.

The iPhone 6s Plus is awesome. I was worried about the difference in size since I upgraded from the iPhone 5, but now when I try to use my wife's smaller phone I don't know how I ever used it. Aside from the size difference the fingerprint unlock is great and the 3D Touch, though I don't often use it...is pretty cool. Can't wait to upgrade to my 7 Plus soon!! Apple is the best for a reason..oh yeah...and it doesn't self destruct...

Been a Best Buy shopper for over 35 years, I should own a store by now. I've tried buying from other places and there black tie possibly is a little more but it's so worth it, and there deals make up for the bit higher priced extended ins. Also I've never had any extended insurance on something that could compare to there's. Plus they keep receipts for you so you don't need to. All products all the time are great there.

The other day I dropped my old Apple IPad that I've had for four years. The personnel at Best Buy were awesome and answered all my questions and concerns. The set up on my new IPad was so much easier then I expected. I was even given backup instructions on my old IPad and how to download the old setup on my new IPad . This whole process was super simple. I was also offered AppleCare on this .

Don't buy from the Best Buy website. We purchased an ice maker online. It stopped working 30 days after purchase. Being a member i expected Best Buy to stand behind the product. They did not. Since i bought it online they said to contact the manufacturer who in turn did not stand by their product. So im just out $350 after 30 days. Best Buy stole my $$$.