Customer Ratings & Reviews

My experience with the IN STORE Representative was wonderful. He helped me put together a great security system with Ring. It is almost $900 to install just a few wired products. Almost half of what the items cost me. Calling customer service is terrible. Most don't speak clear English and is very frustrating to have to repeat over and over. They should have English, press 1. And actually have a person who first language is English.

Over the last few years i have spent over 10,000 with best buy. I recently bought a full motion mount for my large tv that i had bought from best buy. I have now had 3 different install appointment dates and still no install. Tiwce now they have scheduled and been a no show without even calling to let me know. The last time i talked to customer service and they assured me it wouldn't happen again. WELL IT DID! That is horrible to do a customer that way. This is how you lose your loyal and future customers. I ordered online at Wilmington store location.

My delivery for today was cancelled. The delivery time was between 3p-7p. I got a call at 715p to say they couldn’t delivery today due to weather. I was at the house from 230p till the call at 715p. A call earlier would have helped. I am not happy. This is the second delivery of the same product. The first delivery the product was damaged. I am very frustrated.

Received gift cards with purchase of a new apple I phone. Was able to use these cards to purchase all my accessories for my new phone including a case, screen protector and extra charger. Great value as I saved so much money by getting this offer from Best Buy.

I wanted to stick with my Apple 6plus IPhkme because I loved it but needed a new screen. Best Buy offered a similar phone but was S model with more memory and my monthly payment went down due to the low phone cost. They offered this phone new and everywhere else it was offered refurbished so I was vet happy to find it here!

I used my geek squad protection on my washer machine and the tech came out and repaired the washer in two visits. The first visit he evaluated the issue and then ordered the part. When the part arrived the next appointment was set up he showed up on time and installed the part. The tech was great and professional.

To be honest I have no idea what I am reviewing but it stated it was in store. I wanted to write a review anyways because I absolutely love Best Buy, especially the store in my area. Everyone is very nice and polite and knowledgeable. I visit the store once every week or two for no reason other to look around at all the new tech.

Purchased an Apple iWatch 1st gen and just loved it. My wife was so impressed, we went back to Best Buy and got her one too. Both work great and we love using them for messaging each other and data on watch face at a glance. No need to pull out the iPhones anymore.

I will never shop with best buy again. I was inconvenient on a delivery and when I ask for some kind of compensation for that I was told they couldn't do it. And I just bought a 85in tv . Now I bought a 65in and getting all kinds of push back. So I'm going to cancel my order and never shop with best buy again. And I will be posting a bad

Posted by: FITZ We decided to get front & back dashcams for both of our vehicles. The main reason for this decision was because the drivers within Clark County NV are more reckless than the drivers in the state in which we previously lived. The cameras were purchased more so for protective measures. We hope they are never used for that intended purpose. The price of the devices along with the installation was all a reasonable price.

Have you ever tried to call Best Buy Geek Sqad? If you haven’t, you might just call a wall in your house. The call center automated algorithm has lost all context to “understanding the customer need”. Think of having “loosing all context to reality”. The menu does not allow you to break through to an agent without really completely diagnosing your tech issue. What a waste of money on being a “member” of Best Buy!!

I think the Geek Squad is amazing. I signed up when I purchased a new Samsung Galaxy 8. They are pleasant in dealing, very knowledgeable, and always seem to fix my problems. I can't get better service anywhere else for less than $10/mo.

Has not been put to the test to see how well my iPhone screen is protected, however, it came highly recommended. I certainly encourage screen protection especially if you have no maintenance plan because replacement/repair can be very expensive.

I needed help with my account an my iPhone 7+ due to the Home button being broke. They where great to talk to an explain my issue. Very. Very detailed in what they where dealing with an smart. Took care of my issue An so much more thanks.

I will continue to shop at Best Buy because their staff is always very kind and helpful. I rarely have to seek out an associate when I am in need of some assistance. Geek Squad Protection plans are the best in the business too.

I loved this movie in the theaters and I love it that I have it in my home. If your a fan of the musical genre than you should check this out with beautiful steelbook casing. Welcome to the world of Phineas Barnum.With an all-star cast starring Hugh Jackman, & Zac Efron and more. Come alive and be amazed at the music and theme that is loved by so many. A great addition to my steelbook collection.

So I purchased an LG G5 and a free 28" smart LG TV came with it. The television is great. It has loads of options for customizations and is compatible with lots of devices. I would reccomend purchasing this product if you are on a budget but receiving it free left me with no complaints. I love the LG brand.

I bought geek squad protection when I purchased my phone and I hate to say it but it came in handy. I dropped my phone and cracked my screen and thankfully with the protection plan was able to replace it without any problems. Much better than dealing with assurion which I had through AT&T.

Love Apple care the absolute best coverage I have ever had! Never a issue with fixing or replacing! The best descion I made was to buy my phone from Best Buy and not have insurance with my carrier! No heafty insurance fees! And so much cheaper! The most coverage for for less money! Awesome

This protection is not just cheaper than my carrier, but offers more! Its nice to have local service and the ability to go or call the source if needed and KNOW they stand behind their contract! Super nice, patient and Knowledgeable!