Customer Ratings & Reviews

Love Apple care the absolute best coverage I have ever had! Never a issue with fixing or replacing! The best descion I made was to buy my phone from Best Buy and not have insurance with my carrier! No heafty insurance fees! And so much cheaper! The most coverage for for less money! Awesome

I was recently informed that a promotional purchase I made 1 year ago for $600 was expiring with a balance due of over $200. Since this purchase, there have been several other purchases made, but none on a promotion. I have made over $1200 in payments to Best Buy since this purchase, but only less than $400 of it was applied to this purchase. This is very poor customer service snd communication with Best Buy, and they have likely lost me as a customer because of this. The 2 agents I spoke with were very curt and unwilling to reason with me.

This protection is not just cheaper than my carrier, but offers more! Its nice to have local service and the ability to go or call the source if needed and KNOW they stand behind their contract! Super nice, patient and Knowledgeable!

The best warranty ever! Bought my Gear Fit 2 about 2 yrs ago. My charger just stopped working. Went into my local Best Buy and was treated very professionally and respectfully. Definitely will recommend to family and friends!

i bought a Best Buy gift card for someone. my disappointment with the gift cards is that almost all of them are specific to an occasion such as birthday, thank you, holidays, etc... i simply want a generic gift card. i usually have to spend several minutes pawing through them to find one or settle for another.

I enjoy shopping at this Best Buy Store as the employees are friendly and most helpful as needed. This store is clean, spacious, and offers a wide selection of products. It’s location is very accessible for me in distance from home & the traffic conditions are a breeze.

I went to my local Best Buy on my lunch break looking to purchase a blu ray for a Christmas gift. Upon entering I was immediately greeted and directed to the item I wished to purchase. I stood in line and checked out in total time about 5 minutes. Friendly and efficient experience!

Got a new Samsung Galaxy Note 8. Very happy with the phone and its features. But, most of all we always get our phones at Best Buy. Excellent service, quick activation, and good selection. Plus, the deals they have are always better that what my carrier is offering.

Getting the protection plan saved me when I purchased my new phone. Within a few days of having it the entire screen cracked while I was waiting for my temper glass in the mail. But since I had the protection plan I was able to get a new phone with just a small down payment.

bestbuy mobile stores are always great at guiding and providing efficient service. bought galaxy s8. reliable, gr8 battery life. awesome camera and processor.and they helped me decide product plan and color too.loved the device. always go for bestbuy advice

This phone case is so great, especially for my 9 year old son! It's camo print, and he loves it because he goes hunting a lot with his pawpaw. I like that it has a bright orange rubber lining around the edge so I can see it. Very durable. Otter box is a great brand.

I was impressed with the level of customer service I received to purchase a new phone. I was brand loyal to Samsung Note products. However, due to recent issues with the new products, the Best Buy reps helped me make the best decision to stay within the Samsung family.

normally don't purchase insurance on my phone. However, I was sure about doing so this time. The phone I had before got wet and was beyond repair. So, when the guy asked about apple care, I knew I didn't dare pass. I've not had to use it, but having it gives me peace of mind!

If I could leave negative reviews, I would. This entire experience was an ABSOLUTE joke. They sold a TV that they could not get back in stock— we waited over 8 weeks and they kept back ordering with little to no contact. When I finally speak with a supervisor to exchange the TV, they were basically like no, that’s not happening. The most ABSURD and difficult process. Should be considered a scam. I’ve never seen a business waste someone’s time the way mine was. Almost THREE HOURS on the phone with these people to end up with a refund and a “sorry”

Whenever it’s time to upgrade me and my family’s IPhones we always go to the store .. there’s is never a problem and the staff are always friendly, professional and knowledgeable about the products that I’m looking for... I’ll always come here first

I am not a religious iPhone user, but this is my 4th version and I continue to appreciate the entertainment bells and whistles Apple comes up with. The icing on the cake with this version is an OS I find to be a natural transition from the previous version, and my personal favorite feature - the ability to remove all the useless Apple Apps I don't use.

Tulsa, Ok- first time I have been in a Bestbuy store did not honor my 100% Disabled vet status with a discount. I understand it is up to the local manager but i guess this local manager doesnt care about the soldiers who fought for his/her freedom. I won't return to this bestbuy as this should be a benefit across all Bestbuys.

My experience with the IN STORE Representative was wonderful. He helped me put together a great security system with Ring. It is almost $900 to install just a few wired products. Almost half of what the items cost me. Calling customer service is terrible. Most don't speak clear English and is very frustrating to have to repeat over and over. They should have English, press 1. And actually have a person who first language is English.

I really love my new iPhone 7 Plus 128 GB. I am a lifelong Android User so the move was a little scary but with this new phone, it's been amazing. I haven't had a single issue with the phone. It's fast and the huge storage is top notch for sure. Would recommend

Significantly smaller than the original Xbox ONE. Doesn't seem to get as hot as the original either. Not much in the way of an upgrade from XBONE unless you will be utilizing the 4k. The new Battlefield game is amazing as well.