Customer Ratings & Reviews

The two women in there are great they make you feel welcome and help you as best as they can to get the product you want. I've been going to this store for a couple years now and will continue to go as long as they are there.

I've been a Geek Squad member for many years. Just had an awful experience for which I pay a lot of money. I called for service because one of my TVs crapped out. Was on hold for 29 minutes. Finally some heavily accented guy came on Between his accent and all the background noise from other agents he was barely understandable. All I wanted was an appointment for someone to come and check out my TV. That took another 25 minutes. All they could tell me was on the day of the appointment he would be there between 7 AM and 7 PM. And I have to pay $93 for the visit. Seriously considering cancelling my membership.

Recently purchased a Sony 55 inch 4k TV. Model 900e. This is one of the best pictures I have seen. Very easy, straight forward setup. This TV also streams very well. No buffering or chopping of the video clip.

I needed to replace my cell phone and I chose Best Buy. They are so helpful, explain the features and benefits AND give you a great tutorial on how to use it. I will purchase my next phone from Best Buy!

I needed to purchase a lot of items for my new home and they supported me in scheduling deliveries and made sure I also had the lowest cost! Actually, Amazon and other competitors cost more. Best Buy is back!

i use my tablet quite often when i travel and i love knowing that it is protected by insurance should the unthinkable happen and it is damaged . i know that the repairs will be covered. great peace of mind for me.

I ordered an iPad. It said it was delivered to me and signed by FedEx. But that’s not true, I was never home and the website stated it was delivered somewhere else. I called a total of 5 times and they said it would be reshipped to the store. They said someone would contact me regarding the order but none ever did. Now it’s been almost 3 weeks and they told me they didn’t know when it would arrive. I could have received this product from Apple in 2 days flat. Very disappointed with the lack of attention to the issue.

My 60” Sharp Tv was the Best investment I made. The colors are Amazing and had No problems. My guest always say what amazing sharpness and the colors are Excellent. I truelly recomend a Sharp Tv purchase!!

I purchased my new Galaxy S8 from Best Buy and got the 2 year protection plan by Geek Squad. I would highly recommend this as it's only about $8 a month for complete protection. Geek squad is excellent!

This system sounds perfect for CDs, smart tv, DVD and even the radio. Very happy I went to Best Buy and the sales person knew understood what I wanted and guided me correctly but, they always have.

Have you ever tried to call Best Buy Geek Sqad? If you haven’t, you might just call a wall in your house. The call center automated algorithm has lost all context to “understanding the customer need”. Think of having “loosing all context to reality”. The menu does not allow you to break through to an agent without really completely diagnosing your tech issue. What a waste of money on being a “member” of Best Buy!!

Over the last few years i have spent over 10,000 with best buy. I recently bought a full motion mount for my large tv that i had bought from best buy. I have now had 3 different install appointment dates and still no install. Tiwce now they have scheduled and been a no show without even calling to let me know. The last time i talked to customer service and they assured me it wouldn't happen again. WELL IT DID! That is horrible to do a customer that way. This is how you lose your loyal and future customers. I ordered online at Wilmington store location.

If you are any Apple products, AppleCare is a MUST. I dropped my phone & my screen cracked for the first time in nearly 10 years with AppleCare I only had to pay 29.00 including tax to get it fixed!

The price is reasonable compared to other phone service plan I've had the protection plan for years and this year I needed it twice. One time, I lost the phone and the other for a repair.

I think my best buy is great because it helps you keep tabs on all the purchases you make as well as learn about the product and the purchase details if you ever need to go back for reference.

As a Contractor I usually do not carry my cell phone while working in ceilings/basements but, having watch on my wrist I do not miss calls or text and in case of emergency I am still able to get help

Went to look for a tv for the spare room.With many tv's to choose from, decided on the Samsung 32"UHD 4K tv, "wow"what awesome picture.The Best thing is purchased for $229...Thanks "BEST BUY"!!!

I don't have any issues with Microsoft Office loading closing and using its features, etc. One draw back is subscription annually. I think $70 a year is a bit high in price. Best Buy made renewing very easy & quickly, a great time saver especially for busy working people.

Best Buy’s employees customer service has been wonderful each and every time I shop in store. Always someone asking if you need help, always knowledgeable and willing to make suggestions.

I absolutely love my Galaxy Note 8. I love all of its features and boy did I miss the S-Pen that I didnt have on my Galaxy S6 Edge plus. I cant wait for the Note 9 when they make it lol