Customer Ratings & Reviews

I always renew the Geek Squad Protection. They always are there when ever a problem occurs. I have total confidence in Geek Squad employees to fix my devices correctly.

I love Apple products. I was forced to switch when I changed carriers. I was miserable until I was able to switch back. Apple Care is a must have with any Apple product.

The services by the representatives are welcoming. I was greeted, asked if I need help, assured me to call any representative for further assistance if I need any.

Apple care is worth every penny for a peace of mind. No matter what happens or what life throws at your devices it is covered! Great system with great customer service!!

I've always used Apple products, so I know what to expect with their devices. This was no different but of course there were some new features that I did enjoy.

Best customer service I've received in a long time. The young man knew exactly where the phone case I was looking for was and made sure I got it for the lowest price!

In my opinion this a great "Value for Money”. They offer excellent “Support”. The item is very “Effective" at achieving its usefulness. Easy to use and practical.

My wirelessJBL. speakers have a quality that surpasses my Bose system. These speakers have an excellent and long lasting battery life. Even charging is a breeze

Great store to come into! Very friendly people. Even though the movie selection isn’t that big, I can always have my items sent there so I can pick them up.

Every time I go into Best Buy I feel honored as someone always asks if they can help me find what I'm looking for and then we go to the product. Thank you!

Product is excellent worth every penny. I've been searching for an item that fits the criteria I need for multiple applications and this is clearly the right choice.

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Zag is a great screen protector! It is a must have for any smart phone. Even if you are not hard on your phone, get it. It is the best protection money can buy.

Personnel advised me on my issue with my iPad, I was surprised at how simple the service and advise was. Problem solved and saved me the cost of a new iPad.

In the past I was hesitant to purchase monthly product protection insurance...until I needed it, and had to pay full price to replace a broken phone.

Sales person that helped us was very knowledgeable and was able to help sign us up and get us out of the store quickly. Very happy with this experience.

I purchased a TCL initially but the audio quality was terrible. I exchanged for the new LG series. Awesome picture and audio. Perfect size at 41”

I always buy a warranty with expensive devices because I always someone break them. I've sent a few.laptops in and they were fixed with no issue.

My husband and I both decided to try out Geeo Squad protection for our Google Pixel cellphones, however, when my phone was water damaged and I needed the screen replaced they didn't even try to help me. They didn't open the phone to check it, nor attempt to diagnose it. They also had NO replacements in stock. No local Best Buy did either! So their solution was for me to either pick an LG G6 or an iPhone. Obviously this is not a great solution considering that if I had wanted either of those devices I would have originally gotten one, but I chose the Pixel and wanted MY phone fixed if possible. Geek Squad blamed their lack of inventory on Google, but we called Google and they said they had plenty in stock and that if Best Buy wanted to replenish their stock they easily could. So I went to IBreakiFix and got my phone fixed and had it back by the next day. So we called Geek Squad for a refund on our insurance because we paid for a service they failed to provide, and they wouldn't even honor that! We had to fight with them for hours and speak to MANY customer service reps only to be told they couldn't help us, assured us the store could. When we got to the store, guess what they said? Call customer care. Complete waste of time, gas, stress, energy, etc. Would not recommend Geek Squad at all.

Best buy has fhe best insurance plan. You dont have to send your phone in the mail. You just take it to a location and thwy do everything they can to help.