Customer Ratings & Reviews

I'm very happy with this product and would recommend it to anyone. Purchase it from Best buy because I've had bad luck getting it from Amazon!!

Doing the new iPhone every year plan and leasing through Best Buy means if you break it, you buy it. I shattered my screen and Apple care was able to help!

Great if you are clumsy with your phone. I cracked my screen and they fixed it the same day I took it in. Well worth the 8$ a month if you ask me

Attempted to buy a gift card online That action never completed and indicated as declined However, the money was held from My Account Now Best Buy says that they cannot cancel the transaction and the bank says that Best Buy must cancel the transaction. Otherwise the funds are being held for 30 days.

best buy does really good and has improved over the years for internet sales and store pickup, fast, gets the product ready for pickup right away.

I absolutely love my phone have had for 2 years now and Best Buy was very reasonable and affordable with pricing and adding on the Apple care.

Great product, great service! We had to replace the screen on our iPhone, using AppleCare was easy and quick. We had our phone back within an hour!

I highly recommend this battery charger on the go. It provides more battery life than other chargers. Very convenient and fast to charge. Highly recommend!

Have received great customer service from the Best Buy cell phone department- they make it easy and explain everything very well - good job guys

Bought for my wife. She loves the color and has all the functions you need. Nice design. Easy to keep clean and does not take up much counter space.

Grove City Best Buy is by far the most helpful Best Buy I have ever been to. Everyone is so helpful and ready to assist and answer questions.

Clarity is perfect. Would buy this tv again. It was an open box item and was not sure how it would look as there wasn't one on display.

Best Buy schedules a speaker installation five sets at 7 o’clock at night. Their customer service for installation purposes SUCKS. .

Have not needed to use it but purchased its so if I need it is is there. I have had it previously and did use it and it was worth the price.

Terrible customer service. Called the wrong number for scheduling a delivery. Couldn’t find the address after continuing to call the incorrect number and then cancelled the order without notification and blamed the customer. Absolutely terrible customer service and communication

Yeah well mine's not so nice I purchased the alienware open box same as new they charged me $2,533 The next day it was 2203 I called them up on the phone and told them and by the time I got off the phone back and looked at it it was gone I returned my product because I was so mad at what happened that my price would lower in the 12 hours after I purchased it

Best Buy is not the place to purchase stuff from. They said they delivered my item and I contacted them and they didn’t work with me to resolve my issue.

I had 3 issues that I took online to Geek Squad. Three times they did not correct the problem. I went to local store 3 times and the problem was not solved. The GS did manage to erase 1+ yrs of photos, documents, music and some software that is no longer available WITHOUT forewarning me. After testing my hard drive on the first visit and telling me it was in good shape, I was told on the 3rd visit that my hard drive was bad and needed to be replaced. From various flash drives and partial backups that I had done, much of the material has been returned (except the past 1+ yrs). This returned info has been duplicated and quadrupled through my computer. As a result, finding something is difficult. The one backup the GS did (about 15 months earlier did not cover some of my information.

A BB member spent over 3 hours to setup a new HP printer. It seemed to be working but, It was not working. Many issues, as I spent over 8 hours on the phone and it still didn’t work.

Poor customer service. Service has gone down so significantly it’s truly disappointing