Customer Ratings & Reviews

Personnel advised me on my issue with my iPad, I was surprised at how simple the service and advise was. Problem solved and saved me the cost of a new iPad.

In the past I was hesitant to purchase monthly product protection insurance...until I needed it, and had to pay full price to replace a broken phone.

Sales person that helped us was very knowledgeable and was able to help sign us up and get us out of the store quickly. Very happy with this experience.

My husband and I both decided to try out Geeo Squad protection for our Google Pixel cellphones, however, when my phone was water damaged and I needed the screen replaced they didn't even try to help me. They didn't open the phone to check it, nor attempt to diagnose it. They also had NO replacements in stock. No local Best Buy did either! So their solution was for me to either pick an LG G6 or an iPhone. Obviously this is not a great solution considering that if I had wanted either of those devices I would have originally gotten one, but I chose the Pixel and wanted MY phone fixed if possible. Geek Squad blamed their lack of inventory on Google, but we called Google and they said they had plenty in stock and that if Best Buy wanted to replenish their stock they easily could. So I went to IBreakiFix and got my phone fixed and had it back by the next day. So we called Geek Squad for a refund on our insurance because we paid for a service they failed to provide, and they wouldn't even honor that! We had to fight with them for hours and speak to MANY customer service reps only to be told they couldn't help us, assured us the store could. When we got to the store, guess what they said? Call customer care. Complete waste of time, gas, stress, energy, etc. Would not recommend Geek Squad at all.

I purchased a TCL initially but the audio quality was terrible. I exchanged for the new LG series. Awesome picture and audio. Perfect size at 41”

I always buy a warranty with expensive devices because I always someone break them. I've sent a few.laptops in and they were fixed with no issue.

Best buy has fhe best insurance plan. You dont have to send your phone in the mail. You just take it to a location and thwy do everything they can to help.

Doing the new iPhone every year plan and leasing through Best Buy means if you break it, you buy it. I shattered my screen and Apple care was able to help!

I'm very happy with this product and would recommend it to anyone. Purchase it from Best buy because I've had bad luck getting it from Amazon!!

Great if you are clumsy with your phone. I cracked my screen and they fixed it the same day I took it in. Well worth the 8$ a month if you ask me

best buy does really good and has improved over the years for internet sales and store pickup, fast, gets the product ready for pickup right away.

Im going to keep telling everyone not to buy from BestBuy.com I bought a 1000 dollar camera, and when the wrong item came I was told there is nothing BestBuy can do because it came from a 3rd party dealer. I had no knowledge of this. In order for me to see my purchase i have to go to bestbuy.com. But they will not help with anything..

Great product, great service! We had to replace the screen on our iPhone, using AppleCare was easy and quick. We had our phone back within an hour!

I absolutely love my phone have had for 2 years now and Best Buy was very reasonable and affordable with pricing and adding on the Apple care.

I highly recommend this battery charger on the go. It provides more battery life than other chargers. Very convenient and fast to charge. Highly recommend!

Have received great customer service from the Best Buy cell phone department- they make it easy and explain everything very well - good job guys

Bought for my wife. She loves the color and has all the functions you need. Nice design. Easy to keep clean and does not take up much counter space.

Grove City Best Buy is by far the most helpful Best Buy I have ever been to. Everyone is so helpful and ready to assist and answer questions.

Clarity is perfect. Would buy this tv again. It was an open box item and was not sure how it would look as there wasn't one on display.

My delivery for today was cancelled. The delivery time was between 3p-7p. I got a call at 715p to say they couldn’t delivery today due to weather. I was at the house from 230p till the call at 715p. A call earlier would have helped. I am not happy. This is the second delivery of the same product. The first delivery the product was damaged. I am very frustrated.