Customer Ratings & Reviews

Have not needed to use it but purchased its so if I need it is is there. I have had it previously and did use it and it was worth the price.

I had 3 issues that I took online to Geek Squad. Three times they did not correct the problem. I went to local store 3 times and the problem was not solved. The GS did manage to erase 1+ yrs of photos, documents, music and some software that is no longer available WITHOUT forewarning me. After testing my hard drive on the first visit and telling me it was in good shape, I was told on the 3rd visit that my hard drive was bad and needed to be replaced. From various flash drives and partial backups that I had done, much of the material has been returned (except the past 1+ yrs). This returned info has been duplicated and quadrupled through my computer. As a result, finding something is difficult. The one backup the GS did (about 15 months earlier did not cover some of my information.

IPhone 7 Plus works great and no problems so far..

Just the monthly charge for AppleCare but they let me review it for points

So I purchased a monthly geeksquad protection for my now recalled galaxy note 7. They seemed to forget the fact that they needed to cancel this service when I returned it. I just found out that I am still paying for the service even though the phone was recalled months ago. So I have this GSP for a phone that no longer exists.

The two I phones have been great we have appreciated the Best Buy customer service that we got and the quality of product and rebate and warranty is the best. We enjoy the phones apps and the screens are huge and easy to read and the trade in helped a lot on lowering our cost.

Talked to other tech supporters and was advised that the device manufacturer provides the highest quality and longest lasting cables for their equipment.

This portable charger is small n nice and compact but only drawback is that I have to have the USB cord to use it which I usually have at home

I was told if I have any problem with my phone,it would be covered. I have a cracked screen. I was then told it is covered, but I have to pay a $200 dollar deductible to get it fixed. For that amount, I could buy a new unlocked phone.

I think this is supposed to be for some candy i bought? Best Buy should really update its in-store purchase section

Not Happy with the customer service representative’s. I would’ve rather went to Apple store because their representatives of more helpful and friendly

It's incredible when you crack your screen or something like that. You can go to the store and they will fix it for you. Plus it's such a low price!.

Thank you for making choosing our Christmas gift to us on an Apple Pro laptop so easy we received great service as well as Knowledgeable information

I love this phone it has so many features, the camera is awesome & the battery life lasts also, overall it's just the best phone I've had.

Bought this for our vacation home. Loved it so much that we brought it home for our primary TV. Picture quality is great and sound is very clear.

When you buy a store purchase like me in West Covina it's always perfect to call ahead and have it looked up and to pick up as soon as podsible

We use the camera constantly for pictures at a nursing home when we do crafts that include photos. They love getting their pictures without waiting.

My hp computer is so easy to use. Windows 10 is easy to navigate, speaker sound is great and I love the fact that I can turn this into a laptop

Will never shop at another store than the Murray, Utah Best Buy store. Great management, and Unbelievable customer service and Help!

I feel more covered and safe with geeksquad than with my car insurance. Very reliable and GS+BB staff are among the friendliest I've seen in retail.