Customer Ratings & Reviews

Tulsa, Ok- first time I have been in a Bestbuy store did not honor my 100% Disabled vet status with a discount. I understand it is up to the local manager but i guess this local manager doesnt care about the soldiers who fought for his/her freedom. I won't return to this bestbuy as this should be a benefit across all Bestbuys.

I purchased an 83” LG OLED on December 24, 2025. It was scheduled for delivery on January 5, 2026. At 1 o’clock in the afternoon I get a call saying the TV is not in stock and is in transit. They tell me it will be delivered on January 7, 2026. 2 o’clock in the afternoon on January 7. I called Best Buy. They said that they had no idea about the delivery. So I go to the store that I purchased my TV and sound bar from and they said that the sound bar is now in transit, I said fine, Just give me a refund. They said we can’t do that here you have to call the one 800 number so after calling the one 800 number and canceling my order I am in just disbelief at the lack of communication between scheduling Best Buy and the installation team. Not sure if I’ll ever do business with Best Buy again. My purchase was over $7000. Best Buy, you need to get your act together

I am a total tech and i purchased a TV and soundbar 2 years ago. I had a two year protection I tried to extend the protection for both items but i was told that there is nothing that can be done, i have called , went to the store, showed them my paperwork showing the date of purchase Best buy needs to work on customer service much better, the manager at the store in West Melbourne, said i am clocked out i cant help you. The other member kept saying i can call the number for you about 6 x I spend 193.00 a year to get continued coverage, and pay extra to keep things covered. I just got blown off, what a way to treat people

This is written with extreme disappointment. I purchased a tv on November 28th I scheduled the delivery for dec 22nd. That’s almost an entire month. The entire day I kept seeing it was meant to deliver from 9:30am-1:30 pm. Turns out my delivery was cancelled and I now have to reschedule. Be aware there was nothing done wrong on my part. Now the only available delivery dates are after Christmas. This is so disheartening and sad. I feel as though there should be some type of compensation. The one day of the year you get gifts for all your family and friends and now one of mine won’t receive until after. It feels ruined now.

After buying an " I've got power " computer for 1300.00 from Best Buy problem started. After several months of use a fan went bad. Looked up purchase receipt and saw i had 1 year warranty parts and labor so i took it back to store for repair. Service rep said that is manufacture warranty, nowhere does it say manufacture on my receipt but after several min explaini g that to the rep i gave up and tried different approached . Told her i would pay out of pocket, then she said " can't work on that brand " . So i says you can sell them but you can't fix them ? I was then Informed if i had paid in cash they could fix it but since i used CC can't work on it. So now I'm stuck with an expensive broke down computer that the seller won't deal with. Same old song " we got your money so who cares anymore " Avoid BB at all costs.

Ordered a “TopGear” DVD collection as a Christmas gift. Did not get what I ordered. Received instead a “Aunt Maud” dvd collection. Contacted the online seller. They didn’t have what I ordered in stock. I tried to initiate an online return. The day I received this order, the online return status changed to “Not available” for return. Went to the local BB store, Geek squad Mgr said online returns from a 3rd party seller were not possible at the store. I am out $162.00 without any recourse. BBB Wont buy this way again. Expensive and disappointing!

If I could leave negative reviews, I would. This entire experience was an ABSOLUTE joke. They sold a TV that they could not get back in stock— we waited over 8 weeks and they kept back ordering with little to no contact. When I finally speak with a supervisor to exchange the TV, they were basically like no, that’s not happening. The most ABSURD and difficult process. Should be considered a scam. I’ve never seen a business waste someone’s time the way mine was. Almost THREE HOURS on the phone with these people to end up with a refund and a “sorry”

I went to the Best Buy in Greenville to get help purchasing a gaming PC. Unfortunately, the salesperson I worked with repeatedly tried to upsell me instead of listening to what I was clearly asking for, which was a specific model. I told him at least four times that I was not interested in spending $1,000 on a PC that I knew wouldn’t get much use, yet he continued to push higher-priced options. He also kept addressing me as “bro,” and at one point asked, “Why don’t you want to spend the money, bro?” which I found unprofessional. Eventually, I thanked him for his time and left. This could have been an easy sale if he had simply listened. I’ve been in sales for 30 years, and Sales 101 is listening to the customer. Do better, Bestbuy.

We shop exclusively at Best Buy for our electronics ~ can't imagine anyone else having the same knowledgeable, friendly, helpful, informative representatives anywhere! What we like most is that they actually answer your question and they don't pressure you to purchase the most expensive option available. (And having your receipts on file in your account in their computer is AMAZING!!!! Doesn't matter if we've lost the receipt or not ~ exchanges are simple!!!) Love, love, LOVE Best Buy!!!

I was recently scammed by someone posing as a geek squad supervisor...it took me 7 hours before I finally disconnected the call and had to bring my PC into Best Buy so they could try to retrieve all my data that the scammers locked me out of...the in store staff did a great job. I can't say the same for the online geek squad. It was because of 5 days of them being in my PC in the first place that caused me to ask for a supervisor to call me. The call came at the exact time and date I requested which is why it took me so long to ultimately realize I was being scammed.

Oh my goodness! I LOVEEEE my new MacBook Air! This is my first Mac purchase, and it is great quality! Mac runs on it's own type of system, which is easy to pick up on. There are tons of online tutorials for various tasks, and the support from the Apple community is phenomenal. Looking into investing in a Mac? You won't be disappointed! It takes a while to learn the gestures, but once you do, there's no going back to a PC--unless of course you are like me and have to use one at work. You will notice a huge difference between the two systems, and Mac is where it's at!

My experience with the IN STORE Representative was wonderful. He helped me put together a great security system with Ring. It is almost $900 to install just a few wired products. Almost half of what the items cost me. Calling customer service is terrible. Most don't speak clear English and is very frustrating to have to repeat over and over. They should have English, press 1. And actually have a person who first language is English.

I've been a Geek Squad member for many years. Just had an awful experience for which I pay a lot of money. I called for service because one of my TVs crapped out. Was on hold for 29 minutes. Finally some heavily accented guy came on Between his accent and all the background noise from other agents he was barely understandable. All I wanted was an appointment for someone to come and check out my TV. That took another 25 minutes. All they could tell me was on the day of the appointment he would be there between 7 AM and 7 PM. And I have to pay $93 for the visit. Seriously considering cancelling my membership.

I renewed my extended warranty for my Olympus TG-3. It’s a rugged camera and takes fabulous pictures. I bought the warranty just in case the lid malfunctions and water seeps into the camera. It shouldn’t but I read reviews that if the lid is not cleaned properly water might get into it. So bam I got the added warranty. Great deal because it’s still cheap if you renew it 3 times. Now look up the reviews for the Olympus TG-3 or TG-4 which I also bought from B.B. and get the camera and get that extended warranty. Best...!

Over the last few years i have spent over 10,000 with best buy. I recently bought a full motion mount for my large tv that i had bought from best buy. I have now had 3 different install appointment dates and still no install. Tiwce now they have scheduled and been a no show without even calling to let me know. The last time i talked to customer service and they assured me it wouldn't happen again. WELL IT DID! That is horrible to do a customer that way. This is how you lose your loyal and future customers. I ordered online at Wilmington store location.

I will never shop with best buy again. I was inconvenient on a delivery and when I ask for some kind of compensation for that I was told they couldn't do it. And I just bought a 85in tv . Now I bought a 65in and getting all kinds of push back. So I'm going to cancel my order and never shop with best buy again. And I will be posting a bad

Have you ever tried to call Best Buy Geek Sqad? If you haven’t, you might just call a wall in your house. The call center automated algorithm has lost all context to “understanding the customer need”. Think of having “loosing all context to reality”. The menu does not allow you to break through to an agent without really completely diagnosing your tech issue. What a waste of money on being a “member” of Best Buy!!

I am a current Mac user. My son is transitioning to highschool and his grandparents wanted to know what they should purchase. Of course, we selected the Mac Pro because it will stand the test of time and move with him to college. He absolutely loves his Mac and I am a little envious that he has a newer model. He will be using his Mac for class, research, and projects to enhance his coding knowledge. Once you go Mac you will never go BACK!!!

The iPhone 6s Plus is awesome. I was worried about the difference in size since I upgraded from the iPhone 5, but now when I try to use my wife's smaller phone I don't know how I ever used it. Aside from the size difference the fingerprint unlock is great and the 3D Touch, though I don't often use it...is pretty cool. Can't wait to upgrade to my 7 Plus soon!! Apple is the best for a reason..oh yeah...and it doesn't self destruct...

Been a Best Buy shopper for over 35 years, I should own a store by now. I've tried buying from other places and there black tie possibly is a little more but it's so worth it, and there deals make up for the bit higher priced extended ins. Also I've never had any extended insurance on something that could compare to there's. Plus they keep receipts for you so you don't need to. All products all the time are great there.