Customer Ratings & Reviews

The Nanoleaf Floor Lamp is designed to be quick to assemble and premium in build quality, and features like Screen Mirroring can work locally without relying on third party smart home platforms. For app and smart home integration, consistent pairing depends heavily on network conditions, including a stable 2.4 GHz WiFi connection and proper Bluetooth permissions during setup. Intermittent visibility in the Nanoleaf app or limited responsiveness with Google Home or Apple Home is often related to pairing state or network handoff rather than the lamp hardware itself. Re pairing on a stable network and ensuring firmware is fully up to date can improve reliability, and if the issue continues our support team can review your setup in detail and help get things working more consistently at https://support.nanoleaf.me/hc/en-us/requests/new

We understand your frustration with the installation experience, and the rubber light strip is designed to fit very snugly inside the lamp poles to ensure proper alignment, light diffusion, and long term stability once installed. In some cases, the strip may require slow and even pressure during insertion, making sure it is properly aligned before feeding it through the pole to avoid bunching or resistance. If the strip does not seem to seat correctly or appears defective, our support team can review the issue and help determine whether a replacement or alternative solution is appropriate. Please reach out to us directly so we can assist further at https://support.nanoleaf.me/hc/en-us/requests/new

Thank you for sharing your experience with the Nanoleaf Floor Lamp. The lamp connects through the Nanoleaf app using a 2.4 GHz WiFi network, and pairing issues are often related to network settings, signal strength, or residual pairing data from previous attempts. Fully power cycling the lamp and router, confirming Bluetooth and location permissions are enabled on your phone, and completing a proper reset before pairing again usually stabilizes the connection and prevents repeated pair and unpair cycles. Once successfully connected, the lamp should remain reliably accessible in the app. If the issue continues, our support team can review your setup in detail and help resolve the connection behavior. You can reach us directly here https://support.nanoleaf.me/hc/en-us/requests/new