Customer Ratings & Reviews

This model broke within the 1st week of use. The latch was iffy and the manual didn’t give us enough information. Exchanged it for an older model with automatic open/close feature. Much better. Going on week 2 on the exchanged maker.

Multiple issues needed replacement after 6 months of purchase and then again less than 6 months

Stopped working after 2 uses. Called customer service. Spent half an hour on the phone. Did not work after that again.

Would not recommend!!! Started leaking from the bottom only two months after purchase as a Christmas gift and the return policy is expired!!!! Very disappointed!

Terrible! We couldn't find even one flavor of coffee that suited our tastebuds! The pods are VERY EXPENSIVE also! Save your money and DON'T BUY this product!

This machine made luke warm coffee at best. If you want a hot coffee do not buy this machine. Would be good for someone who likes iced drinks possibly.

Stopped working on within two days! Nespresso had to send us a different machine- a much older one. Not even sure I was actually refunded my BBY warranty still need to check!

I was so excited to use this however no matter what coffee pod I used, it would only dispense about an inch of coffee. Even after my 5th time resetting it.

It broke in 18 days of receiving it and was unable to return it due to the horrible return policy. Luckily nespresso was able to replace it.

The box was so damaged that I had to check out the product if it is brand new or returned. Otherwise, I am happy with my coffee maker.

Don't like the way the coffee taste. I tried the light roast & its still too strong

It’s made out of lower quality plastic and closing the lid is a bit annoying Ended up buying the vertuo plus instead

Arrived defective. Shipping box and inner box were completely fine. Case housing was just detached from the core.

Returned. It was just ok. Still a good product……..

Does not make coffee hot enough, warm Very disappointment Will be returning

Worst ever, it leaks and hung up all the time. Wasted a load pods for nothing

First off I love coffee. Having two other types of coffee makers, I look for certain qualities; ease of use, versatility, and of course how the coffee tastes. The Vertuo Next succeeds in all three categories. Out of the box you get the main unit, a water tank, a drip grid, an adjustable cup support, and a capsule container. Oh, and a nice sample starter set of coffee capsules. This sample set is filled with a variety of coffees as well as some espresso capsules. Once assembled the first thing you’re going to want to do is an initial cleaning. This is simple enough. Fill the water tank about a quarter of the way, place a medium sized container under the coffee outlet, and then press the coffee button three times in succession. Once the unit cleans itself, it’s time to make your first cup of coffee. Simply fill the water tank to the fill line, place the tank back into the unit, and then unlock the top hatch, and place a coffee capsule in. Close the hatch and lock it. Place a cup under the coffee outlet and press the coffee button. In seconds the machine starts to spin the capsule and out comes the coffee. The best part of the coffee is that once it’s done, the top layer is a crema. The most intriguing part are the barcodes on the coffee capsules themselves. The unit reads the barcodes and from there, it knows how much water is needed to make the specific type of coffee that you desire. Ordering extra capsules can be done online at the Nespresso website. You can find a nice variety of different types of coffee. (My favorite is the stormio; nice and bold) Also included is a milk frother called the Aeroccino3. It too is extremely easy to use. Simply attach the agitator at the bottom of the container, plug it in and choose hot or cold milk, and then turn it on and enjoy some frothy milk. All in all, this is a great coffee maker. It looks sleek with its chrome accents and black matte finish, the technology behind the capsules is nothing I have seen elsewhere, and the coffee is delicious, and is made without any hassle or mess. I would gladly recommend it to any coffee lover out there. I can’t wait to try all of the different types of coffees.

Several of my friends have a Nespresso and they all seem to love them so I figured I would try and brew a more sophisticated cup of coffee (without going full on french press) and step up from my normal instant coffee as I am a coffee caveman (but I still need it). The Vertuo is simple to use with ONE button on top. I like a large cup of coffee in the morning so the top off function is appreciated, but it is annoying that you pretty much have to stand by the machine to wait for it to be done brewing because the top off must be selected within 45 mins. It's not an incredibly long wait, but still, the unit only gives you 45 seconds before it shuts itself off.... My only other recourse is to attempt to catch the pod before it is catapulted into the waste bin or fish it out and run it a second time. Other than that this machine is a cinch to use. I do appreciate that the unit is slim and doesn't take up too much counter space. Though I wish the cord wasn't so bulky. The machine is a little noisy so I feel bad making a racket when making a cup in the morning when everyone else is still sleeping . As stated earlier, I am a coffee brute, and don't really do cappuccinos and lattes, but I have tried several. They are quite creamy and light. Not really my thing and I am not soon to be a convert, but my wife likes them and thinks I'm trying to be fancy with her. The regular coffees I do have experience with, and with the pods that came included with this machine is no different, they are much richer than my average crappy instant stuff which I could become spoiled with. The Aeroccino unit that came with this machine is cool. Like I mentioned I don't have much experience with frothy milk but this unit is very simple to use and both hot or cold, the results are quite pleasant according to my wife. I already recommended the Vertuo to my coworker as his old Nespresso died on him and he will be replacing his with this unit as well as he is a more avid espresso/cappuccino drinker. Though I will be experimenting with blasting my instant coffee with a shot of espresso when I need that extra kick.

Came open box was smashed I took it back. I would never buy again

I purchased 2 of these machines. One came without the 12 trial pods. Both were gifts and were opened at the same time. I went to exchange the one and Best Buy was completely sold out. This was unfortunate for the recipients!