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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 62 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 62 reviews
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Nespresso fan

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes great tasting coffee. It does require periodic cleaning around the brewing head to keep it working properly. Great selection of pods online but a bit pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    YOLO but best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YOLO This is definitely a good way to apply this saying- you only live once:) Don’t think twice Got get 1 as well Pods are pricey but YOLO:)

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design

    Rated 5 out of 5 stars

    Beautiful Brew

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love all NESPRESSO machines but this one has to be my favorite. I love the color and it matches perfectly with my kitchen. Not onlt does it look beautiful but it brews the most perfect cup everytime.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hi Lani, we hope you continue to enjoy making a perfect cup every time with our De'Longhi Nespresso Vertuo Coffee and Espresso Machine. Thank you. DeLonghiResponse

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    LOVE MY NESPRESSO VERTUO! GREAT COLOR TOO!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE! Makes an excellent, rich brew. And a HUGE PLUS...they offer a nice RECYCLING program and NO PLASTIC waste. It also came with the Milk Frother, which makes a good latte when you don't want to go out! Thank you for offering this Best Buy. Love the black rose gold! The stand was a separate purchase.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello, its fantastic to hear you are loving your De'Longhi Nespresso Vertuo Coffee and Espresso Machine! We hope you continue to enjoy make delicious drinks with your unit whenever you need it. Thank you. DeLonghiResponse

  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Taste Better Than Starbucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad I purchased this machine. It’s really nice in my kitchen and it makes great coffee. The frothed touch truly makes the difference.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Arrived with Chipped Logo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t even used the coffee maker yet but the item arrived with paint missing on the logo that’s really an eye sore.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      We’re truly sorry to hear about your experience with our product and understand your frustration. This is certainly not the experience we strive to provide our customers, and we regret that we were unable to meet your expectations. We take all feedback seriously and are committed to improving our products and services. Thank you for sharing your thoughts, and we will work to ensure better experiences moving forward. DeLonghiResponse

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    The best espresso and more.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my new best friend. The whole family loves making the best espresso as well as full cup size coffee. I like it so much, I bought a second one for work.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Nespresso

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had my eye on a Nespresso machine for awhile and am so glad I finally decided on this one! The best cup of coffee!

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello, we hope you continue to enjoy your De'Longhi Nespresso Coffee and Espresso Maker for years to come. Thank you. DeLonghiResponse

  • Pros mentioned:
    Coffee quality, Overall performance

    Rated 5 out of 5 stars

    Nespreso

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item brews great tasting coffee and espresso. It came with a frother which enhances the great coffee more. The product works as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old machine was broken and I ordered this one and I like it. Good quality.

    I would recommend this to a friend
    • Brand response from Nespresso Team
      Posted .

      Thanks for your review, and enjoy your new Nespresso machine!

  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Easy to use, good coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been somewhat dismissive of Nespresso machines until I stayed ina vacation rental that had one. I liked the ease, the speed, and yes, the taste. When I came home I decided to get one for myself. I did a lot of research on which to get. I don't drink lattes at home, so no milk frother needed. I wanted it to be compact, and then the whole capsules or pods issue. So far I am really pleased. While it is a bit more difficult to get pods (Vertuo line), I am pleased with the taste and quality of the coffee is worth it. I also like that the Vertuo line offers a variety of sizes from espresso to a 7.5 ounce coffee and even pour over size. The Next line allows you to adjust the cup platform depending on the size of cup. I am also pleased that Nespresso provides recycling bags for the used pods. I am very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love this machine!!.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me and my fiance love it, i'm a hot coffee person and she's an ice coffee person!.. i just need to get the foam maker on starbucks!.. you dont have to go to starbucks anymore!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it, and Best Buy misleading

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, and not in a good way. This Nespresso machine I bought from Best Buy worked for less than 6 months of light use before it started flashing red all the time. I followed all the official troubleshooting advice, but it was a band aid that worked a few times until the internal parts sprang apart. Then I went on to Best Buy to see about product support and the app walked me through a detailed appointment scheduling process. I took time off work to get there for the appointment and when I got there they told me they don’t do any work on coffee makers. I asked why the app had me do that first then and scheduled the appointment specifically for a coffee maker if they don’t do work on coffee makers. The worker said they have tried to tell management for a long time and it hasn’t changed. Wow, Best Buy. Maybe this is why Amazon is winning. That is pretty much the worse experience I’ve had with product support in a decade. Stay away from Nespresso pots, they are poorly made and you won’t get any help from Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality, Overall performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nespresso is the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Replacing 5 year old vertuo evoluo model that started making watery expresso/coffee. I think the seals finally went on it. So glad I got the new one. The espresso is definitely stronger and I pay money for these pods so I want to get my moneys worth. It is long but I think that works good on a kitchen counter. Has Wifi and bluetooth to tell me if I need to descale? I guess. Not sure if the wifi does anything else. It is louder than my old machine, but as long it makes good espresso/coffee don't care. Glad I bought it. Nespresso is the best, been using the pods for years.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hi Greg, we are delighted to hear you are fully satisfied with our Nespresso Coffee Maker! We hope you continue to make delicious drinks with your unit for years to come. Thank you. DeLonghiResponse

  • Rated 5 out of 5 stars

    Nespresso Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Nespresso Machine! It was exactly what I was looking for. And the Rose gold is the perfect touch. It’s worked like a dream. Easy to clean and easy to work.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design, Ease of use

    Rated 5 out of 5 stars

    Super coffee maker

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really impressed with this coffee maker, super easy to use, very fast and makes an exquisite coffee. My wife and I did not drink coffee until one day a friend gave us coffee from his nespresso coffee maker and we loved it, that's why we bought ours and we fell in love with it. her design is beautiful and her coffee is very tasty.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic company to work with

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the unit for several years and it is been absolutely flawless. The support team behind espresso is excellent and they stand behind their product.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Overall performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent Coffee & Gorgeous to Look At!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coffee, beautiful to look at! Could not be happier with this purchase. The only con is that it is a wee bit noisy!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Professional coffee at home

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the coffee it makes! It’s a little bit on the louder side but so worth it and convenient

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Coffee

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very faulty product, nice design but very faulty product to use on a daily basis.

    No, I would not recommend this to a friend