Customer Ratings & Reviews

Alex was very professional and absolutely super knowledgeable. He made me comfortable, and I felt at peace knowing he would take care of my desktop computer set up. He made up for the lack of comfort the customer service girl that called and never got back to me after my appointment was changed last minute.

He migrated all of my data from my 9.5 year old laptop to the new one and even managed to resurrect data I thought had been lost. Super easy. In addition, I have contacted the Geek Squad several times since to work out glitches as I learn my new computer and they are always fast and helpful. Total Tech is the best buy ever!

I'm one of those "older people" who grew up with telephones that had 4 party lines (that means 4 different families in and around my neighborhood shared the same telephone line), 45rpm records were the new thing, there was only ONE telephone line under the Atlantic Ocean connecting the US and Europe (often had to wait 7 to 8 hours to make a connection with relatives in Holland) to mention just a few examples of how meager our electronic devices were. At 68 years old, I bought my first personal desk computer and I bought it from BEST BUY, and that has made all the difference. Now at 75, I bought my next computer at BEST BUY because once you find, literally, the 'best' place to address all your electronic needs, you never look back. Again, kudos to the Geek Squad team for always being there to help this old codger untangle any and all of my confusions trying to get the most out of my new HP desk computer.

Devin was fantastic! Friendly, extremely knowledgeable. He did an excellent job. Was very patient and explained things as we went thru the set-up process. Answered all my questions, completed everything on my list and actually solved a couple problems others had not been able to. He's the best overall IT person I've encountered.

Punctual and efficient, helpful and answered our questions

Chris Romero was great. He arrived for the appointment on time. Chris is very knowledgeable, and helpful. He showed me features that I didn't know about. He problem solved an issue I was having with a printer and gave me helpful information about a printer better suited for my needs.

I am absolutely thrilled to have my own personal geek, someone I can get in touch with if I have questions or need help. Matt Meza is a wonderful young man who is very patient and genuinely cared about helping. This is a wonderful service and I highly recommend it to anyone who is not computer literate or who is electronically challenged.

The agent Muiz was on time he called to let me know he was on his way, he installed my new computer, because the old one files were corrupted. He installed the software I needed. He did a great job with everything.

VERY happy with the Geek Squad member, Landon, who not only hooked up and put together my desk top but also took care of the migration. I would be totally LOST without this service. Excellent! Thank You!

The agent arrived on time with everything that was necessary. She was friendly and professional. She was able to fix any issue that came up. She made the transfer from the older model to the new model easy. She was able to answer any questions I had.

The Tech person did a great job of setting up my new computer and second monitor. She also performed the data migration. She was very professional and was able to do this efficiently. She was also very thoughtful to add a personal touch to my computer. I would highly recommend this service.

Geek agent setup my IMac and connected my printer to the IMac. Showed me a few things on IMac that are different from a windows operating system. Also downloaded files from an external HD from my old windows computer. Everything went well no problems, agent knew exactly what he was doing would highly recommend this service.

The techs were great. Should have offered coffee while they were there. I would offer an idea for Best Buy however. It would be helpful if a phone call was scheduled for a week after to cover any questions. It's all about getting used to things without feeling you're taking advantaage.

Justin arrived on time and transferred all the information from my old laptop to my new one completely to my satisfaction. He was knowledgeable, professional, and considerate. He explained what he had done and helped me to acquaint myself with the computer. He is an asset to your company.

Excellent,professional, courteous service. Compter installed and mitigation completed in a timely manner. Rep was helpful and made certain everything installef properly and I was comfortable with the new PC. Keep up the great service, it is rare today, and why I return to Best Buy for electronic purchases.

Geek squad tech arrived on time, worked through all issues, reset my existing computer solving an access issue. I purchased a tech support agreement and I am glad I did.

Fabulous experience. The Geek Squad member Luis Pagan was wonderful, very knowledgeable, efficient and friendly. Very pleased with the experience. He set up our new laptop, transferred data from our old laptop. It would have taken me hours and watching how to videos. I would highly recommend Luis. Love the Geek Squad service.

Thank you to Rich, Cam, and Ray for setting up our computer. You were very professional and proficient. We are enjoying our new setup. We highly recommend Geek Squad service.

WONDERFUL!! Both technicians (the person who came out when my old one had died and the person who came out for the install. I cant find the folder that I put my things in, but you should have their names!! They were both outstanding!!

Most knowledgeable, considerate, helpful service person ever! He not only set up my computer, but helped me understand and use new features of this product. He was patient with my questions and didn’t rush through explanations. What a one in a million gem of a guy!