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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2770 reviews

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96%
would recommend
to a friend

Customers are saying

Customers appreciate the knowledgeable and patient Geek Squad agents who provide expert computer setup and data migration services. Customers are particularly pleased with the smooth and efficient setup process, as well as the thorough data migration that ensures all their files and information are transferred correctly. While some customers experienced incomplete service or long wait times, the overall positive experiences highlight the value and convenience of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 2,770 reviews
  • Rated 5 out of 5 stars

    GEEK SQUAD ROCKS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys was great arrived on time got all tv on

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up computer and wireless printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my wireless printer and computer very quickly! Would have a higher rating except had to keep rescheduled.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could Have Gotten A 5. See Comments

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job but didn't do everything he could have. Am making do nevertheless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my computer and was very quick at it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad set up new lap top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did great job setting up new laptop and informing us on new features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was a professional who installed my computer completely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad set up my laptop.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek techs were polite, knowledgeable, and got me set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finish setting up my new computer and remove unnecessary software..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    6 week wait for installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was set up but problems occurred after he left.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Happy Folks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly the person I requested was replaced without notification. Started of with a spiel of how we will get things done until I felt comfortable. Then I was rushed to finish off. Not at all what I expected and I was charged much more then my plan stated. Completely disappointing. I will not renew yearly subscription.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy visit.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is the Asian that visited simply hooked up my tablet to my computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PC Updating

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent assisted with 2 of my PCs and fixed some connection issues

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    PC Set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been spoiled by Chad. When is he back from maternity leave? Moving files from one laptop to another isn't difficult. I don't understand why the bookmarks on the browser weren't transferred as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laser Jet HP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They told me it wasn't their job to show me "how" things worked. They didn't have time for that. So I cancelled my Total Tech but they still charged me $100 for coming in and setting it down.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Set up new PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up new PC. Was unable to load old version of Excel. Also sound not working. I was able to rectify both issues on my own. I expected a follow up call, but did not get it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need Good Sales People who Know What They're Doing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the 3RD squad member who worked on the computers - I finally got the service needed with the 4TH squad member!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    LISTEN TO CUSTOMERS BETTER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE LAPTOP WAS GREAT, BUT THIS PRINTER WAS TO BIG I ASKED FOR A SMALLER ONE YET I GOT THIS ONE THAT IS JUST AS BIG AS MY OLD ONE IT WORKS GOOD BUT OVERALL I AM NOT HAPPY WITH IT

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Computer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received average computer service, but not spectacular.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Two and Done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took two trips over 2 weeks apart to fully install all my new computer purchases and get me running again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    He installed my computor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is ok I think He did a fair job I don't know very much about this computor

    I would recommend this to a friend